Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a small quad and moped from Impact back in April. We have had nothing but issues with both of them. The quad was returned for a period of time because the welds had broken weeks after buying. The bumper was cracked during transport and we still haven't received the correct replacement. We were given two different ones and they didn't fit. The orders have taken 3+ weeks each. We are still waiting for the 3rd one as of July 18th Well today as my son rides his quad the tire fell off. Not only is this disappointing but it's dangerous. We are at our **** end. The day we bought the moped they couldn't find the keys, so they swapped the ignition. Not a big deal, right. Well they didn't change the gas tank lock so we don't have a way to put gas in it. We were told to bring it back in to have this fixed. On top of that the moped will not idle. I was assured by 3 different people that I was getting the best deal. We wanted high quality machines but have not had either one in correct running, or physical condition. We would like this rectified. I would take a refund on both to be completely honest. These were brand new off the showroom floor. This is a quality issue. I have called and emailed multiple times without a follow up

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new Odes Dominator **** last fall (2021) . We stopped in on a Saturday to look at them. Helped by an older gentleman (owner). He told us it came with 2 winches, front and rear, a large touch screen with GPS. We went back and ordered one. Upon delivery, about 10 days later we were told they were updating their computer system and purchase paperwork would be mailed to us. Never happened. At time of delivery, only one winch came on the unit, but both cabled and remote controls for front and rear winches. We were told they would get us another winch. Never happened. Fast forward a few months, gas guage doesn't work, check engine light comes on and nothing works on the touch screen other than guage display. Says it needs a Sim card but the dealer can't seem to provide one. Took it I for service this spring, still no functioning GPS, no second winch and check engine light still comes on. Told by dealer they think it needs a software update, months later still nothing. Sent them an email with all this info 3-4 weeks ago, no response. Give me a reasonable price for it. I will drop it off and walk away happy.

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our Scooter in to be fixed. They had the scooter for many weeks. When the part finally came in, we paid for the repair over the phone and picked up the scooter after hours. They parked the scooter outside and left it completely empty of gas. We stalled it on the main road and we had to drive to a gas station to get some gas to get us to the nearest gas station. When we drove it home, the scooter stalled repeatedly and when we arrived home it was leaking gas onto the driveway. We called Impact the next day and I spoke with **** the manager to discuss our experience and our concern that the scooter was not repaired. He suggested we bring the scooter back the next day and he would personally check it out. I requested a refund but he declined this. We brought the scooter back the next day and spoke with **** He refused to touch the scooter, mentioning that me (the owner) left a scathing review on ******** and the review had to be taken down for foul language. I did not leave a review as mentioned by *** and they did not repair the scooter. They also refused a refund. We paid $200 and the problem was not fixed and they did not look at the problem once it was brought back in.