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Find a Location

Ayers Basement Systems has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAyers Basement Systems

    Waterproofing Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:

    This company purchased Trinity Construction Group as an assets only purchase in October of 2023. You can view the old Business Profile for Trinity Construction Group here.

    See all additional business information

    At-a-glance

    Customer Reviews

    4.3/5stars

    Average of 116 Customer Reviews

    Customer Complaints

    45 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/2005

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Ayers Basement Systems offers basement waterproofing, crawl space repair, foundation repair, concrete repair and basement finishing for Michigan and Northern Indiana homes.

    Products & Services

    Ayers Basement Systems offers basement waterproofing, crawl space and foundation repair, and concrete leveling services across Michigan and Northern Indiana. Please note that product shipments, employment interviews, and customer support are handled in the Lansing office.

    Business Details

    This is a multi-location business.

    Find a Location

    Ayers Basement Systems has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4475 Air West Dr. SE, Grand Rapids, MI 49512
      BBB File Opened:
      5/24/2001
      Years in Business:
      42
      Business Started:
      4/1/1982
      Business Incorporated:
      10/15/2008
      Accredited Since:
      2/15/2005
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Ayers Basement Systems, LLC
      Business Management
      • Mr. Ed Krieger, CEO
      • Mr. Zack Krieger, General Manager
      • Ms. Taylor Dempsey, Director of Marketing
      Contact Information

      Customer Contact

      • Mr. Zack Krieger, General Manager
      • Ms. Taylor Dempsey, Director of Marketing
      Additional Contact Information

      Fax Numbers

      • (517) 646-7518
        Primary Fax

      Customer Complaints

      45 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The price we were quoted did include a permit they said they would have to pull. The morning of our appt they called to reschedule. They made a different appt a month away. Then they rescheduled again. Over a month after signing the contract, we finally had Ayers come to our house. We were taken aback by how young the four workers from Ayers looked. We told them that we had dogs and cats. However, once they left for the day, our gate was left wide open. Another issue we had is that they left the front screen door propped open. It was a very windy day in April and the wind blew our screen door off the hinge because it was left open. The workers were there for 2 whole days. In that time they jackhammered our concrete floors, installed a pipe from the leaking window all the way to where our sump pump pumps water outside. We were told by our sales person that they would jackhammer larger pieces of concrete and put them back with a very minimal seam. What we were left with was a huge trail of uneven concrete work that followed the pipe and it was a good foot wide. The concrete was so uneven that a piece of tile wouldnt lay correctly if we tried to do so. Then we looked at the work around the window. They put holes in the concrete to the outside of our house. The pipe they installed isnt even connected. They stuffed a rag up inside the pipe with purpose. They then tried to collect full payment after the 2nd day. We refused bc what we were left with was holes, dust, shoddy work, and trash everywhere. A plumber came and dumped water into their pipe. No water came out the other side so where is it going? After the first rain, we had an inch of water in almost all of our basement. Drywall soaked. They DESTROYED our basement. They tried to send the good team our way but we refused bc 1. We dont trust them and 2. Never pulled a permit. Charged us for one and argued with us about needing one. All work was done w/o a permit. 2000 char isnt enough! See pics!
      Read More

      Customer Reviews

      116 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bob K

      5 stars

      07/21/2024

      The entire crew was polite, friendly and knowledgeable. The foreman and one assistant both explained the Ayers system to me in excellent detail. They invited me to look over their work in progress numerous times during the course of the project. They worked extremely hard, and spent nearly 12 hours to complete the installation. Despite the long day, they did a great job cleaning up. This crew in particular all deserve a raise for their work ethic! I highly recommend considering Ayers Basement Systems.

      Ayers Basement Systems Response

      07/29/2024

      We appreciate your feedback and review, ***. Thanks for continuing to choose Ayers as your local expert contractor for all your waterproofing needs!

      Local BBB

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