Reviews

Review Details

• Review fromCornelius J

  Date: 10/22/2024

  1 star
  Purchase an engine from this company, they installed a part incorrectly and now refuse to resolve the issue.

• Review fromCatherine E

  Date: 10/04/2024

  1 star
  Took my car in for warranty work. They kept my car 2 full days, never looked at it. When I called to ask about the status, no one answered the phone and voicemails were full. When I finally got through to a supervisor, he was very derogatory and condescending. He called me a b**** and hung up on me. Very unprofessional staff. Did not honor the supposed ******* mile warranty. Do not recommend doing business with this company.

• Review fromJames J

  Date: 09/03/2024

  1 star
  urchase an engine on 7/2/2024. Delivery was accepted on the 7/17/2024. Installed on 8/11/2024. After firing the engine got a P0016 and P0341 code. Cam/Crank Correlation and CMP sensor performance. Had the issue diagnose by a local shop. The shop stated engine might possibly be out of time so further tear down time necessary. I am very disappointed with the service I have received. No call back and no response to my concerns. So it would seem I'm left with a 3,793.00 boat anchor. Invoice # 62212.

• Review fromCharles M

  Date: 08/29/2024

  1 star
  They won't answer their phone they won't solve my complaint I paid money for this engine they sent the wrong one we sent it back they have yet to send me another motor it's been 5 months

• Review fromRusty W

  Date: 07/11/2024

  1 star
  Set original engine into this company to be rebuilt they return the engine we Had it installed Buy a reputable company in ******** about 1000 miles after the rebuild started leaking coolant into cylinders blowing white smoke return. The engine was told it was covered and they were shipping it out in the next couple weeks six weeks later they told me they were waiting for a camshaft before they can ship it, they sent me the refund for the company thats doing the install trying to get my engine returned to me now they tell me that it is not covered because **** will not cover which I dont understand involved said we used aftermarket injectors we have the receipt for original **** Motorcraft injectors I believe its just another excuse. Theyve been stringing me along for 10 weeks now Im starting to get bills from the installation company for the vehicle sitting on their lot. I cant even get my original motor. Returned to me.

• Review fromAshley B

  Date: 04/25/2024

  1 star
  DO NOT DO BUSINESS WITH THIS COMPANY! Ordered the engine in October 2023 (told it was in stock). After numerous phone calls, vm’s, e-mails, when we would finally receive a return call we kept being told they were waiting on parts. Fast forward through this headache to January 2024, when the engine FINALLY shipped to the dealership. Engine installed, thousands of dollars in labor paid for installation, engine is faulty and needs repair. Never returning our mechanic’s calls to discuss the error and the repairs needed. The company then states per the 3rd party warranty, the engine must be pulled, returned, fixed, then shipped back for re-installation. All of this paid at $55/hr to the mechanic, and us footing the bill for the remaining balance ($65/hr. at our shop), up-front. Their customer service is garbage, their engines are garbage. STAY AWAY & don’t make the same mistakes we have. This is a joke, and before I pay to have an engine returned and sent back, we will just as well cut our losses on original install price and return the engine for a refund then go to a reputable company for the engine. I cannot believe this company is still in business!

• Review fromKL K

  Date: 04/08/2024

  1 star
  I had to pick a star rating to submit my review, but unfortunately, they didn't have a zero star, as I would have selected zero (0)! Do not do business with this company! Run away as fast as you can! Their warranty is a joke. They say they use All Data for estimate of their warranty reimbursements, and All Data info is also inaccurate and a fraction of the time it takes to pull, send and replace an engine. And they only pay $55/hr,, if and when they pay at all. They said they use All Data for hours to replace, and didn't even honor their estimate - short pay, months after emailing with no response, voicemails with no response, mailbox full, and downright lies about "we'll cut the check this Saturday, and mail it on Monday". Check wasn't sent. Also, when I was able to reach the warranty department live, the person flat out lied to me, that "they just started two days ago", from the same person who said the same thing three months ago! I'd say horrible service, but NO service is a better description! No wonder their not BBB Accredited. I'm leaving zero (0) stars, as they shouldn't be allowed to operate as a business at all! No ethics, all lies, no response, no service. Again, run away and tell all of your friends that this is the worst company in the world! Angry doesn't even come close to how I feel about this company!!!!!

• Review fromGeorge K

  Date: 03/18/2024

  1 star
  had my 2007 h3 picked up for a 2 week engine rebuild in may of 2023 and still dont have it back.

• Review fromBarbara D

  Date: 02/21/2024

  1 star
  Purchased an engine for resale 07/2023. End of August/2023 customer complained the engine was running rough. Diagnostics showed #6 cyl misfire and low compression. Warranty claim was started. Replaced #6 lifter. engine runs fine. The company rarely answers the warranty line and the voicemail is almost always full. There have been at least 18 emails back and forth on this issue. most of them are unanswered. on 9/7/2023 They resubmit the claim. 10/31 I ask for an update and they resubmit the claim. On 11/08 I called and spoke to Ron about receiving core credits as well as following up on the warranty claim. He asked me to email Steve and copy him. so a new thread was started. I emailed on 11/15 and 11/29 about the claim and refunds, no response. 1/02/2024 I received an email from George stating the issues were just brought to his attention. On 1/10 I received the refunds for the core credits from July 2023. I emailed and thanked him then inquired about the warranty claim again. no response. emailed again on 1/25 and got an answer back on 2/2 saying it was resubmitted. emailed again on 2/9 and 2/12 with no response. Its seems pretty clear they have no intention of honoring this warranty.

• Review fromWes S

  Date: 02/19/2024

  5 stars
  So far, I've had a great experience. Accurate Engine's customer service has been amazing. I received an accurate quote and an approved invoice within a few hours of first contacting them. The next day, they sent a flatbed truck to my house to pick-up my truck to transport it to their shop. I received two personal calls with updates on the progress of installing the new engine while they were working on my truck. Within a week of me first contacting them, I have my truck back. The price was exactly as quoted. The truck drove flawlessly the first 60 miles from Grand Rapids back to my house.