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Business Profile

Video Game Dealers

The Gaming Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

This profile includes complaints for The Gaming Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Gaming Warehouse has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on August 18, 2022 i made a purchase thru amazon.com for the Supernatural Trivial Pursuit Game costing a total of ******. I recieved the game on or around 8-25-2022. I opened it and it had no seal, the cards were un readable to to how small the text was and i submitted a request to return the item back to the seller for a refund. I sent out the product on 9-15-2022 from the ***********, ** post office. When i had not heard back from the company or had seen a refund on the Affirm loan i sent an email to do a check up to see if all was alright on 10-11-2022. According to the company the said they never received the item back. I then contacted the post office with no assistance. Several days later i received the product back in my personal mail box. The original label had been destroyed and all that was left was a portion of my home address. The game was still in the same condition i received it in. I then on 10-20-2022 sent the company an email to resend the product back. i was issued a 2nd return label and returned it back to the company which they received and took possession of on 11-12-2022. They offered the only send back method as a prepaid label for the **** which has been taking up to 20 days to return items. They acknowledged the received the item and i got back nothing stating that there was any damage to the product. However, they are refusing to issue a refund. After Amazon has told me on 4 separate occasions they will refund the amount of ******. The company is refusing to refund the item and they are currently reselling the game online ..... meaning...they are now going to make a profit off of me and someone else.......they are refusing to contact me for any form of refund...

    The Gaming Warehouse is NOT a BBB Accredited Business.

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