Business ProfileforOK Tire Stores, Inc.

Date of Transaction: 9/27/2022 Amount of Transaction: $711.67 The business was to replace the back up assist camera which they did but they had the car ready to go when we picked it up so we did not use the camera till he next day. The next day I noticed right away that the camera view was not right. The bottom 1/2 inch of the display was showing the blue sky that should have been at the top of the display. We notified him right away and took it back for them to look at. I,m not sure why he didn't notice it when he installed it. He is supposed to be a qualified warranty repair person for Chrysler. When he could not get it right we wanted him to try a different camera but he said he couldn't until he tried some other stuff. He said Chrysler would not let him return it. So we told him then just put our old camera back in and give us the money back we paid for the defective camera and we will go elsewhere and he said HE COULDN'T PUT OUR OLD ONE BACK IN BECAUSE HIS EMPLOYEE THREW IT AWAY!!!I really don't believe that because that would be the first thing an auto repair employee should be taught. The old part according to the ********************* and Repair Act is supposed to be returned to the customer at the time the repair work is completed. Section 33 (1). He has a signed posted in the office that states this. He eventually gave us a refund for the camera he ordered and tax of $535.30 and he took that camera out. But we had to leave with the hole in the trunk where the camera goes until we can find someone to fix it correctly. We were still charged for the labor. Resolve. I think he is obligated to reimburse us for our old camera which he never returned to us as required by law. He threw it away supposedly. We now have a hole in the trunk where the camera used to be which is not good in rain etc. not to mention no back up assist camera. The whole situation is very suspicious. I don't want anyone else to go through this