Complaints

This profile includes complaints for Talsma Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Talsma Furniture, Inc. has 4 locations, listed below.

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  Talsma Furniture, Inc.

  3620 Chicago Dr Hudsonville, MI 49426-1620

• 

  Talsma Furniture, Inc.

  71 84th St SW Byron Center, MI 49315-8660

• 

  Talsma Furniture, Inc.

  4943 Olive Commerce Dr. Holland, MI 49424-6572

• 

  Talsma Furniture, Inc.

  1100 East Paris Ave SE Grand Rapids, MI 49546-8367

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is a letter to the credit company and description of complaint.

  Business Response

  Date: 08/28/2024

  Hello, 

  If there is any way that Talsma Furniture could assist here we will be willing to do so but Talsma does not handle the financing in house. We cannot make any changes to your credit history as much as we would like to. 

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/12/24 I went to Talsma Furniture after talking the day before to ********************* a salesperson if she could get a Genova leather set I wanted in a color called steel she said yes.I went into the store on 4/12/24 she showed me the set in white which was in stock but she could get me the set in steel in 2 weeks or less the set was on clearance the sofa $799.99 and the loveseat $759.99 total with tax $1653.58 at no time was I told the set was a leather match I thought it was plain genuine leather and my invoice said leather sofa in steel leather loveseat in steel.the set was on back order and I did not get it in 2 weeks more like 3 weeks the manager did give me free delivery the first delivery could not get the sofa in and damaged the whole length of the bottom back of the sofa I told I would not accept it take it back they called their boss who sent 2 other men they brought the sofa in no problem and said they would repair it on the spot they used some kind of heating machine and stretched the leather it looked fine so I accepted the set my problem now is ever time you sit on the set the seat cushions slide forward and you have to push them back and fix them I called and spoke to customer service and they said someone will come on 6/20/24 between 9 and 12 the man that came told me they could sew a velcro strip under the cushion I refused because after time it would rip since the under cushion is material I never had a problem like this with furniture I am 71 and had many sets.the manager *************************** e-mailed me after we spoke about the problem and told me leather slips but the set is not genuine leather and the bottom of the seat cushions are material Ifeel like a was misinformed about this set from the start about it being leather I have been told from the beginning no refunds unless the store allows it.I hope you can help me I am tired of complaining to the store I am not happy with this set

  Business Response

  Date: 06/22/2024

  Thanks for letting us know about your situation. Seat cushions on leather quite often are a fabric on the back side to allow for breathability. Cushions sliding can be a matter of how the person exits the sofa and if sliding around for that particular person the velcro idea is a splendid one. I would recommend that! We are pleased that our service department and manager have been so responsive to your issues. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress from Talsma's furniture 2-6-2024. I was informed by the salesperson that there would be a 30 day trial for the mattress which is why I chose to purchase from Talsma's. My husband and I had a pleasant experience while shopping for one. I slept on the mattress one night and my back has never been sorer and tried to exchange it but was told I cannot because I did not choose the mattress pad option. I didn't know that was part of the criteria of having a 30 *********. The salesperson did not disclose that at all. If I had known that, I would have purchased that no doubt since I just paid $1700.00 on a mattress I wanted to be sure was a good ********** very saddened and frustrated with the manager not assisting with this at all. I just would like to exchange for something that is better fit for my back. I do not understand why any manager would not assist with this. I feel like the President of the "family" company should know about this.

  Business Response

  Date: 02/10/2024

  The customer stopped in with her husband on Wed during our manager meeting, they picked up the mattress the day before at the warehouse.No managers were here at the moment so ***** (sales) handled the customer. From what I was told, the customer was upset but ok to talk to, the husband was very irate and challenging to talk to. ***** explained the Sleep Happy Guarantee. The original salesperson explained the policy at the time of sale and the customer declined and signed the No ************ line on her sale. She was fully aware of the policy. 
  The husband came in later with his friend. While they were waiting for me to come to the front, the husband went into the back employee area to confront *****, he also grabbed **** (sales) to talk to, the husband assumed he was the manager. When I arrived up front the customer was face to face with ***** and very confrontational. His friend started talking to me about how I was a bad person because I would not allow a return. I walked back to retrieve the husband and get him away from ***** and out of our back room, we walked over away from the cash wrap. 
  The husband was very irate, he claimed that a hunk of plastic should not be why we don't return a mattress, that he and his wife sleep in separate rooms, and that he can not stand by while she cries because she is so unhappy with her new mattress. I re-explained our policy and offered our floor model if she preferred the comfort of that one. He kept stating that he had 30 days to make a decision and that he could return this. His friend told me they would fight this with their credit card company and that I needed to return this. The friend was brought along to intimidate and kept trying to upset me, sigh, they also did not like that I was female, they wanted a male to talk to and told me that then they would be able to get somewhere.  I never raised my voice, I was completely calm and even the entire time

   

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21264433
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Talsma and wanted a table on the floor that I loved but they did not have it cause they discontinued it so I bought another beautiful table with 6 chairs that I loved back in October or 2022 it all came to about ***** dolllars. Everything went smoothly till it came and the table and chairs were damaged so they left it so I could use it till they could bring another set. 2 weeks later delivered another set and damaged again so they left that one until they could deliver another one, then another table came and damaged again but the chairs were good this time so they left it and customer service contacted me and said that I could get a credit to the store for another table of have a table made by the factory specially for my and not out of the batch they had. I went to the store and did not see anything that I liked better since is all that I could get was credit that I decided to see how long it would take and have a table made. After 4 times of the table being damaged I went with having one sent straight from the factory and they said it would be ready for delivery about the end of February beginning of march and so march came and I messaged them and asked when I will get my table and they said that the factory now said that it will be the end of April. Wow, thank goodness they are letting me use this table till I get my new one but what a mess and not happy about the wait for good quality furniture almost 5 months now and now I would prefer my money back because its way to long to wait and the hassle but they wont refund my money for a product I cant get and who knows when and if I will. I have been in contact with them and they tell me they are doing everything right but to me the wait is to long and they should refund me my money because its going on over 5 months and I didnt agree to this. Whos to say it not going to be damaged when it arrives again! Not happy, even the delivery people are tired of dealing with this over and over again.

  Business Response

  Date: 03/23/2023

  Sure do agree with you it is too long but we want to get it right and not use the stock the factory has because obviously this is not working out. This is why the process is longer and we have you using the table for the mean time. If you would prefer to reselect now instead of waiting that would be fine. 

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************