We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gardening Stores

Newgardenplants.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Complaints

This profile includes complaints for Newgardenplants.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Newgardenplants.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 plants and when they arrived they looked like they had a to war. They were crushed and dying. I am not a novice and these 'icecicle' plants are usually a hardy plant. With crushed leaves and their poor condition, I could not bring them to life. Ido not recommend buying from this business.

    • Initial Complaint

      Date:04/05/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The plants that came in the mail from ***************** are not satisfactory and not worth the 53 dollars they charged my credit card. Two are just little twigs, and the root system is scant. I have tried to contact them but only get a full message box. I have written three times and no response. Their web pages says the offer return and refunds if not satisfied. I am not happy with the company.*******************************

      Business Response

      Date: 04/07/2024

      I believe ***** has already received a refund via chargeback.  if not ***** please email me at ************************ and we will issue you a refund.  I do respond to all emails make sure your emails go to ************************. 

      Customer Answer

      Date: 04/10/2024

       
      Complaint: 21538265

      I am rejecting this response because:  I have not gotten a refund yet.  I asked for a copy of the return receipt but did not gotten one.  

      Sincerely,

      *******************************

      Business Response

      Date: 04/12/2024

      Refunded amount

      $53.76
      Profit

      ($12.12)
      Edit order totals
      Card number

      ************0684

      Customer Answer

      Date: 04/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 27, 2023 I bought some plants amounting to $141.59. After they were shipped ******* I followed their tracking and discovered that the box was stuck in a ***** facility. What I could glean from the notes was that ***** was trying to deliver to an incorrect address. I emailed "****" ***************** and told him this. The box finally arrived after 13 days shipping (it was supposed to be 3-5 days). The plants were completely dried out and many of them were just heaps of mold. The others had some green on top but were very moldy on the bottom. I took many photos of this delivery and sent them to **** and asked for a refund. Never received a reply to either email. I've read complaints that this often happens (no reply) I decided to enter a complaint here. This isn't the usual practice of online plant nurseries that I've witnessed in the two decades I've been buying plants online and I'd like to warn off other customers so that they do not have the same experience. If something can be done to get my refund that would be great. Any reputable company offers refunds immediately in such a situation.

      Business Response

      Date: 11/08/2023

       My apologies 100% refund issued. ** much we appreciate your business!

      ****

      Customer Answer

      Date: 11/09/2023

       
      Complaint: 20842693

      I am rejecting this response because: I see no refund to my **** credit card.

      Sincerely,

      **************

      Business Response

      Date: 01/04/2024

      refund issued nov 8.  for full amount.

      ...120105265647
      Refund
      08-Nov-2023 12:19:47
      ***************
      V
      XXXX6048
      USD (141.59)
      08-Nov-2023 17:19:39
      USD (141.59)

    • Initial Complaint

      Date:10/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/11/23 I placed an order for 4 coneflower plants.I paid $65.95 including shipping. When plants arrived, 2 were okay and 2 were near death., one had 2 brownish leaves, the other was 2 tall and sickly. They were in such bad shape they should not have been sold .I contacted them immediately, sent photos and requested a refund, **** deferred me saying they were about to shoot.. After a month there was no growth and they were barely alive, sent pics again, and **** denied they were dying but said to contact him if I had any problems. I did contact him again after 2 months, this time no response.DO NOT BUY FROM THIS BUSINESS, beware the positive reviews.

    • Initial Complaint

      Date:09/29/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order Sept. 23. I found out an hour later that I'd overdrawn my account, and sent ***************** an email the same day asking **** to cancel my order. He did not respond until several days later, when he told me they'd shipped. When I received them last night, they all looked dead except for one. When I sent him pictures and asked for reimbursement, he said they were great plants and will grow. This is 100% guaranteed, but he doesn't stand behind it.

      Business Response

      Date: 10/11/2023

      We issue her a  refund as she asked for.

       

      ****** mccord <***********************>
      ?
      ?
      ?
      ?
      ?
      To:**********************************************************************************

      Wed 10/4/2023 8:45 AM


      Start reply with:
      You are very welcome!No problem. Have a great day!Happy to help!

      Thank you very much, ****. I really appreciate it. 

      Sincerely 
      ******
      ty much we appreciate your business!
      ****

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 plants on 6/30/23 & rcvd a confirmation email on my order #*****. I rqstd a 7/3/23 ship date. Since ordering, I have not heard anything from thus company despite 2 emails and a phone msg. No one responds or picks up the phone. I am owed a full refund!

      Business Response

      Date: 07/12/2023

      This order was shipped on 07/11/2023.
      Tracking No.: *************** Fedex#

      delayed due to july 4th holiday

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered plants from New Garden plants in May of this year. They have sent the tracking number when they shipped it. When ***** site showed "delivered", it had a picture of someone else's door and I have not received anything. I called ***** and they said that the package with this tracking number was supposed to be delivered to a different address. I contacted New Garden plants and they said that they will re-ship the flowers. They have not re-shipped anything and stopped answering my emails (there is no way to contact them over the phone).

      Business Response

      Date: 07/12/2023

      ***********
      Refund/Pending Settlement
      12-Jul-2023 12:36:33
      ********************************
      V
      XXXX5028
      USD (*****)
      -- 
      USD (*****)

      Customer Answer

      Date: 07/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered six plants plants that were not the correct plants and one plant that was very tiny. I was offered a 100% guarantee. When contacting the owner via their website address, no response was made to me to work out the details.

      Business Response

      Date: 07/12/2023

      will gladly refund ************* as stated on our website.  will refund original shipping costs as well.  

      NewGardenPlants.coms Guarantee
      Our Responsibility:
      I take pride in offering the highest quality plant material that has been carefully grown and nurtured. With over 25 years experience growing and retailing, youre guaranteed to get the best plants money can buy. More than anything, I want you to be completely satisfied with your purchase. For that reason, every plant I ship is 100% Guaranteed. We guarantee that our plants will arrive in good condition and will be packaged and labelled correctly. This means that if you are not fully satisfied with your plants upon receipt then ************** me via email immediately upon receipt of your package. I will either replace your plants or refund your payment upon return of any unsatisfactory plants. We do ask for photos of the plants to better understand the situation and determine the best solution for the problem.

       

       

      Customer Answer

      Date: 07/17/2023

       
      Complaint: 20271514

      I am rejecting this response because:

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two live plants from ***************** on July 31, 2022. My credit card was charged immediately, but as of today (August 18, 2022), the plants have not been received. I have emailed the company three times, but they do not respond. I have called them, but there is only a recording with no way to leave a message or speak to a person. I am afraid the business is a scam since there is no way to communicate with them.

    • Initial Complaint

      Date:07/15/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 05/17/22. The order was never received. I've emailed numerous times. I've called -- the message tells you to email, the mailbox is full, and it is impossible to speak to anyone.

    Newgardenplants.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.