Reviews

They don’t check over there work or test drive. Had my calipers replaced. Leave the parking lot and brake pedal felt weak, got home and there’s brake fluid everywhere. I called the store and told me to bring it back in. even though at this point I had no brake pressure but they insisted I just dump fluid in and drive, rather making it right and call a tow truck for there mistake.i asked the clerk at the front desk to have the mechanic (Gary) that “fixed” the truck come out and look at it with me. He gave the clerk attitude and glared at me. I asked him if he test drove gary snapped at me said he did but there’s no way he did due to the brake pedal being soft even before I left the parking lot to pick it up. My truck was at this shop for 8 days. They Refuse to make it right. This is not the first time I’ve had issues at this place.

In response to the complaint, we would beg to differ with Mr. *** in that we do check over our work and test drive after completing repairs. Mr. **** did call upon his return home after retrieving his vehicle on 7/31/24. After discussing the issue with him, he was asked if he felt it was safe to drive back to our shop but to be sure there was plenty of brake fluid. However, if he did not feel it was safe, it should be towed—of which we would have covered the cost. I also told him we would make things right, but we had to have the vehicle back in order to determine what happened after repairing it. He was also told we would reimburse him for any expenses he had to return the vehicle to us. It was felt that, because he was able to drive it home, he would be able to drive it back to us. But, it was his call whether it was safe enough to drive or not. He opted to drive the vehicle back to us. Upon second diagnosis, it was determined the part we installed was defective and needed to be replaced again. However, because our schedule was already full and we were unable to fit it in, we wouldn’t, unfortunately, be able to complete the warranty repairs until Thursday, 8/1—which we did. In addition, there had been some difficulty in reaching Mr. **** with it taking several days to get a response to our phone calls. All of the warranty repairs were replaced at no charge to Mr. **** (totaling $269.02); in addition, he was reimbursed an additional $429.69 for customer satisfaction (of which he said he was okay with before leaving our business a second time). As far as previous issues with us, I am not sure as to what he is referring. Mr. **** was a new customer in May of 2018. We’ve done business a total of nine times with him between then and now, without complaint that I can see, up until the service at the end of July/first of August.