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Business Profile

Construction

Gipson Home Improvement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    House veal for repairs 2022 I zelle so much each week total ***** for roof, repair garage and back porch. **** said this would be for material and work he was suppose to start sept of 2022 but was busy rescheduled till July he was busy again **** schedule work for sept 7 ******************************************************************* hospital need a little time to figure out I said ok but if your not able please send back my money.I texted in oct trying to give time no response mid oct I text and ask for money back no response oct 15 drove to ******* talked with him in person I told him to give me my ***** back he said let me see what I can do and I will get with you. Week later no response I text he says more bad news theres no money in the account.I ask where money went and he needs to repay me or get crew here he said good luck

    Business Response

    Date: 11/01/2023

    ****** approached me early 2022 regarding repair work for her roof. I visited the home and gave her an estimate. I stated that she needed about $20,000 before I was going to start the work. I did not want to do the work in the wintertime, as it's even more dangerous because the home needed extensive repair. She started sending money through Zelle. She never sent enough money for me to even buy the materials, so I told her we will need to postpone the work as it was close to winter.

    I checked my bank account and could only go back six months. The claim of her sending me $23,600 is false. The dates and amounts are as follows:

    4/10/23 - $300

    6/9/23 - $500

    7/7/23 - $600

    7/19/23 - $1200

    I had every intention to do the work as discussed. Unfortunately, I was diagnosed with stage 3 melanoma in early 2023. I have not been able to work since then. ****** recently contacted me late October regarding the work. I explained to her the situation about my health. She has also been calling me quite frequently and even showed up to my house unannounced. Her claim of me being unresponsive isn't true. I have been responding to her text messages and even told her I will pay her the money she gave me back as soon as I can.

    Customer Answer

    Date: 11/06/2023

    Oct **** send me a text stating well theres more bad news theres no money in that account. I ask where money went no sure if he tranfreed to his personal account.

    i Am now a little at a time *************** and have to wait till next year for roof and a reliable contractor,what options do I have to get my ***** back

    ***************************

    Customer Answer

    Date: 11/12/2023

    You were suppose to email me the attorney general and someone else I never received this info

     

     

    Customer Answer

    Date: 12/01/2023

    I have all my bank statements zelle and payments made in cash work was scheduled for Sept 7 my lawyer will be in touch 

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