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Business Profile

Electric Companies

Consumers Energy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.27

Average of 48 Customer Reviews

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Review Details

  • Maddie W

    Date: 11/08/2024

    I wish I could give 0 stars. Consumers is impossible to deal with. **************** is not helpful, the website is not helpful, and the charges are ridiculous. I'm in the process of starting service at a newly built home and this process has held up the whole thing. We've had problems at every single step of the way and nobody seems to be able to help. I would go through another company if possible but they have a monopoly on the area.

  • Zachary M

    Date: 10/15/2024

    Consumers is terrible, but unfortunately they have a monopoly on providing electricity. Over one week we experienced 70 brownouts. Now most of my big electronics are fried. Hot tub, furnace/ac, etc. This is costing me thousands of dollars and they won't cover it because of some clause in a contract I have to sign just to get energy. Can't wait until I get solar.

  • John K

    Date: 09/04/2024

    Stay away from same monthly payment plan they will not bill you for a month and then bill you for the previous month. Good thing I had money saved expecting something wrong. And, they won't even give you a solution for their mistake and said they can only say sorry. Ya, sorry company.

  • Lauri z

    Date: 08/22/2024

    Smelled gas yesterday and called consumers! First ****** was here very quickly . Had to call in a crew and welder. Couldnt have been happier with our encounter with them. Friendly , skilled group. Kept us informed with everything they were doing. Had to dig up our road and replace copper pipes. Long day for this crew, never got out of here until midnight! Thanks again!!

  • Ken C

    Date: 08/15/2024

    Absolutely horrible customer service, they are rude and unapologetic. They also have huge security issues. Most of the operators do not follow the proper procedure for verifying customer information and ensuring security.

  • Robert F

    Date: 08/01/2024

    I been paying 400$ a month. My payment plan was 300. Now, they want 1400 $$$ How is this right?! They are stealing fraud!! How is this legal? I paid more than my monthly payments? This not right. We only have consumers as an option considering we live in a rural area

  • Anthony B

    Date: 07/26/2024

    Awful across the board. They are operating a monopoly that enables them to get away with anything. Dear Consumer's,You have been having countless issues with service lines to wrong apartment,People getting bills that are not theirs, and continuously needed to send out teams to inspect electrical service to verify. This is the lux of sag, in Saginaw btw. Not alone here. Hoping to get everyone out here to file a complaint. Your business needs a federal investigation for fraud.

  • Zillah M

    Date: 07/25/2024

    Total harassment for me to sign up for energy savings my daughter accidentally clicked on for my property. I have asked them by text, email and phone to stop contacting me, and they persist with multiple agents and multiple numbers from various locations. Bullies.

  • Pissed C

    Date: 06/25/2024

    Twice in a week no power. This company is garbage and 1 star is still to high heck even negative 5 stars would be too high for this garbage ghetto power company. If it rains no power if it gets too hot no power. Next place I go to won't have them I'm making **** sure of it. Worst power company ever. I've been all over the country but this is by far the worst experience ever

  • Deon B

    Date: 06/21/2024

    I have been trying to use my appliance service plan. Every time I call phone hangs up. I am paying for a service I cant use. This is a scam !

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