ComplaintsforMedical Financial Solutions
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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
RWJBH Emergency Physician bill for DOS on 1/4/23 St. Barnabas Medical Center ED_OBS, by Dr. **************************** A bill from RWJBH Emergency Physician was ccvd in late March and due on 3/29/23 was paid IN FULL by check on 4/15/23. $330.57 #**** from my father's account, (***********************************) was posted as paid by the bank on 4/19/23. The billing account number was on the ****************. We have received bills monthly claiming we still owe this money. ***************************** (my mother) has called at least 6x, provided proof via email two times, and spoken to customer service o a CHAT. ********************** say their system doesn't keep ref call #'s or email records. ****** called with our insurance company escalations team on a 3 way call, MFS always promises to fix it for next bill, but never do. Their number: **************. Their business address of PO Box *****, *************, ** 73143-6408, while Checks are mailed to PO Box *****, **, ** **********. We have called the hospital, the ************* attorney general, the ** **** of ********* and FInance, and St. Barnabas to try to find a live person who can correct this and no one knows. This company has received payment. If they continue to harass me and my family, after a payment was made, they are knowingly harassing a consumer protected by laws and deserve to face consequences and penalties for their behavior. This is fraud and harassment. The "customer service" email is ******************************** my emails were sent to this email. They also told me they do not provide call reference numbers. I was told as of 5.22.23 this was being resolved. Three months have passed since payment was submitted. The company should close this account and **** the bill as fully paid. AFTERWARDS, the company must desist from further phone or mail contact.Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been attempting to contact the company to pay off the remaining amount, phone number no longer in operation. My credit score has taken roughly 100 point decline because this bill was added to my credit report. I attempted to contact ************************ directly and was told they dont have a billing department.Initial Complaint
04/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was seen at **************************** for respiratory issues. The physician that was assigned to me came into my room stressed yelling about a previous patient discuss previous pt conditions and telling me he can't help me. Due to this physicians mental state and it appeared he was having a nervous breakdown I requested another physician The same physician with the issue came in with a second male identity as a physician I looked on the second physician badge and the badge stated STUDENT Confused and baffled I explained that I am a nurse and because of this unethical practice I am filing a complaint on the physician for hippa violation and unethical conduct The student nurse stated " there are no other doctors available tonight and the student provided care to **** plan on getting the cameras from the hospital that showed the physician leaving and allowing the student to care for me This goes against state board ethics and what makes matters worse is I received a bill as if the physician service me. I am dispute this bill because the physician did not provide services to me he was somewhere else breaking down .I subsequently had to see a differant doctor and also do a virtual visit which coated ******Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company continues to contact me regarding a health debt that does not exists. They have been contacting since June 23, 2023, at least once a week. I have returned their call 3 times to find out I have a $0 balance with any account they have with me; however, against federal regulations, they continue to call me. Their call dates are 6/23 9:03am, 6/30 12:11pm, 7/7 12:21pm, 7/14 12:35pm, 8/11 1:18pm, 8/18 1:44pm, 9/1 2:15pm, 9/8 2:38pm, 9/15 3:04pm, 9/29 3:08pm, 10/06 3:17pm, 10/13 3:33pm, 10/20 3:59pm, 10/27 9:46pm, 11/2 9:48am, 11/8 9:14am. I returned their calls to tell them to stop calling me on 9/8 2:45pm, 9/29 3:09pm, 11/8 9:40am. Everytime I call, they ask for identifying information and then tell me I have a $0 balance. I tell them to stop calling me. I have made a second FTC complaint as well.Initial Complaint
07/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On July 18th I made a payment according to an agreed upon amount of $105.60 to Woodlands Emergency Physicians as a part of a payment plant. On this same day I received a statement from R1 about a debt collection. The statement stated that I must pay off my debt of $316 within 10 days. I have been trying to call them for the past 7 hours and have given no answers or call back. I am wanting to let them know of my monthly payments.Business response
09/14/2022
Thank you for contacting Medical Financial Solutions.Based on the review of the account, we are showing that this has been resolved. Please let us know otherwise. Thank you!Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I started receiving calls for collections but I only received one **** and it did have all my insurances on it so I send it back with all my other insurance information for them to also **** them. Never got a new **** then I just started getting call. No one can tell me why, because I have 3 insurances and they should have all paid.Business response
06/30/2022
Thank you for contacting our office. Would you be able to provide the phone number that we called so we can better research the account. If you have a statement with an account number, that would also aid in our research. Thank you!Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My mother (*****************************) died in Tennova Turkey Creek last April 18th. Two months ago we started getting bills from APP OF EAST ** HM, PLLC - Acct. **********. All of my mother's bills were paid by ******** and her *********** Supplement. They waited 10 months to start this. They list charges by *********************** who is a physician in ***********. I contacted his office and they do not and have not ever shown my mother to be a patient. My mother died in *********, **. When I have called many times -- I get a call center in *****. Either their system is down and they will call me back (which they never do) or I need to talk to a supervisor. I got an email address and sent them a copy of mom's death certificate. They came back and asked for a ***** of ******** which I do not have. Now they won't respond to emails. They can't give me any details about this. This is the only **** that "supposedly" wasn't paid. No one can tell me what ******** paid or what the supplement paid. This smacks of fraud.Business response
06/30/2022
Thank you for contacting our office. We are still reviewing your account. Please allow more time to resolve this issue. Thank you for your patience.Customer response
07/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Account: **********. This company is tried to **** me for a medical **** that has been fully paid for by my insurance and me. I went to an emergency room after being bitten by a stray dog, where they looked at the injury and have me medication. I paid the required $100 co-pay on the date (July 19, 2021) and then later a portion that was not covered by insurance of $318.19 on Sept 3, 2021. Insurance covered the rest. I have called the hospital and they say there is not outstanding balance and it is fully paid. Plus, I called insurance, they said they paid the remaining amount. This company states I need to pay $179.95. The total charge was only $550. This is a fraudulent. I have also contacted this company and they put me on hold every time and never pick up again and I tired using their online chat function and it did not work.Business response
06/17/2022
Thank you for contacting Medical Financial Solutions on behalf of *****************. After review of the account that is referenced, we do show a patient responsibility of $179. 95. We do not show any patient payments on this account for the date of service 7/18/21. The payments that were likely made were for the acute services at the hospital. This is a physician balance and that is billed separately. We would be happy to discuss with you further if you would like to call us during our business hours. If you have proof of the payments to our billers, we would be more than happy to review and make the necessary updates. Thank you!Initial Complaint
04/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Company trying to collect a medical **** that is not mine. I have called the collection agency and ************************************ in ***********, ****** to no avail. I have been harassed for the past four or five months with multiple phones. This needs to stop.Business response
06/14/2022
Thank you for contacting Medical Financial Solutions and R1, RCM. We apologize for the outreach for an account that did not belong to the consumer. We have since removed the phone number from our database and will not be making any further calls.Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 4,2021 I received a service at the radiology department and provided all necessary info to **** my insurance. Apparently the info was not provided to the billing department and I started to receive bills for the service. I called the customer service on numerous occasions to check for accuracy: name of insurance, address, phone number and electronic payer Id. I even follow up with my insurance on the claim from Ascension. The claim was never filed with my insurance and the charges were still my responsibility. I even talked to supervisor to resolve the issue but the bills are still coming , now with the collection notice. I don't understand the billing practices of this company , none of the representative I spoke to were willing or able to help and due to their incompetency my **** is in pre- collection status according to ************************************ on 2/2/2022. I am furious about this whole situation and request an explanation from ************************************************, an apology and removal of the pre collection status. Also to assign a person to my case who will properly **** my insurance and follow up on the claim status.Business response
06/17/2022
Thank you for contacting us regarding your billing concern. After a full review of your account, it does show that your insurance was billed and did eventually make a final adjustment to your account. There is a zero balance; nothing is owed. If you have any further questions about this matter, please feel free to contact us at ************. Thank you!Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
16 total complaints in the last 3 years.
5 complaints closed in the last 12 months.