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Business Profile

Collections Agencies

Medical Financial Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Medical Financial Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Financial Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $5,211.36 for medical bills. For a month I have been trying to contact this company to ask questions about my bill and inquire about payment plans. Every time I have to go through computer prompts and they say no representative is available to speak with me and to request a call back. Every time I have requested a callback, I receive a call back anywhere from one day later to six days later. At this rate, my bill will default and be sent to collections which I am trying to avoid. I want to pay my bill, but I cant talk to anybody payment plans or to answer any questions about my bill. I do not want to pay until I understand exactly what Im paying for.

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RWJBH Emergency Physician bill for DOS on 1/4/23 St. Barnabas Medical Center ED_OBS, by Dr. **************************** A bill from RWJBH Emergency Physician was ccvd in late March and due on 3/29/23 was paid IN FULL by check on 4/15/23. $330.57 #**** from my father's account, (***********************************) was posted as paid by the bank on 4/19/23. The billing account number was on the ****************. We have received bills monthly claiming we still owe this money. ***************************** (my mother) has called at least 6x, provided proof via email two times, and spoken to customer service o a CHAT. ********************** say their system doesn't keep ref call #'s or email records. ****** called with our insurance company escalations team on a 3 way call, MFS always promises to fix it for next bill, but never do. Their number: **************. Their business address of PO Box *****, *************, ** 73143-6408, while Checks are mailed to PO Box *****, **, ** **********. We have called the hospital, the ************* attorney general, the ** **** of ********* and FInance, and St. Barnabas to try to find a live person who can correct this and no one knows. This company has received payment. If they continue to harass me and my family, after a payment was made, they are knowingly harassing a consumer protected by laws and deserve to face consequences and penalties for their behavior. This is fraud and harassment. The "customer service" email is ******************************** my emails were sent to this email. They also told me they do not provide call reference numbers. I was told as of 5.22.23 this was being resolved. Three months have passed since payment was submitted. The company should close this account and **** the bill as fully paid. AFTERWARDS, the company must desist from further phone or mail contact.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been attempting to contact the company to pay off the remaining amount, phone number no longer in operation. My credit score has taken roughly 100 point decline because this bill was added to my credit report. I attempted to contact ************************ directly and was told they dont have a billing department.

    • Initial Complaint

      Date:04/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen at **************************** for respiratory issues. The physician that was assigned to me came into my room stressed yelling about a previous patient discuss previous pt conditions and telling me he can't help me. Due to this physicians mental state and it appeared he was having a nervous breakdown I requested another physician The same physician with the issue came in with a second male identity as a physician I looked on the second physician badge and the badge stated STUDENT Confused and baffled I explained that I am a nurse and because of this unethical practice I am filing a complaint on the physician for hippa violation and unethical conduct The student nurse stated " there are no other doctors available tonight and the student provided care to **** plan on getting the cameras from the hospital that showed the physician leaving and allowing the student to care for me This goes against state board ethics and what makes matters worse is I received a bill as if the physician service me. I am dispute this bill because the physician did not provide services to me he was somewhere else breaking down .I subsequently had to see a differant doctor and also do a virtual visit which coated ******

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to contact me regarding a health debt that does not exists. They have been contacting since June 23, 2023, at least once a week. I have returned their call 3 times to find out I have a $0 balance with any account they have with me; however, against federal regulations, they continue to call me. Their call dates are 6/23 9:03am, 6/30 12:11pm, 7/7 12:21pm, 7/14 12:35pm, 8/11 1:18pm, 8/18 1:44pm, 9/1 2:15pm, 9/8 2:38pm, 9/15 3:04pm, 9/29 3:08pm, 10/06 3:17pm, 10/13 3:33pm, 10/20 3:59pm, 10/27 9:46pm, 11/2 9:48am, 11/8 9:14am. I returned their calls to tell them to stop calling me on 9/8 2:45pm, 9/29 3:09pm, 11/8 9:40am. Everytime I call, they ask for identifying information and then tell me I have a $0 balance. I tell them to stop calling me. I have made a second FTC complaint as well.

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18th I made a payment according to an agreed upon amount of $105.60 to Woodlands Emergency Physicians as a part of a payment plant. On this same day I received a statement from R1 about a debt collection. The statement stated that I must pay off my debt of $316 within 10 days. I have been trying to call them for the past 7 hours and have given no answers or call back. I am wanting to let them know of my monthly payments.

      Business Response

      Date: 09/14/2022

      Thank you for contacting Medical Financial Solutions.Based on the review of the account, we are showing that this has been resolved. Please let us know otherwise. Thank you!

    • Initial Complaint

      Date:05/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started receiving calls for collections but I only received one **** and it did have all my insurances on it so I send it back with all my other insurance information for them to also **** them. Never got a new **** then I just started getting call. No one can tell me why, because I have 3 insurances and they should have all paid.

      Business Response

      Date: 06/30/2022

      Thank you for contacting our office. Would you be able to provide the phone number that we called so we can better research the account. If you have a statement with an account number, that would also aid in our research. Thank you!

    Medical Financial Solutions is NOT a BBB Accredited Business.

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