Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised price was ****************************************************************************************** to pay 479 and I called to verify price before driving an hour away said he miss labeled it and when I brought up ******** scanner law he said he would just refuse to sell to me. U

  Business Response

  Date: 09/15/2022

  After talking with the manager on staff who had worked with the customer, he explained the situation. As humans, everyone makes an error, in this situation we had produced a larger quantity of sale signs to post in store. It was not advertised outside of the store, in a flyer, or any other form of media, strictly in store only. That being said when we produce these signs, we use a template and typically copy and paste to produce the larger quantities , the manager who made the signs made a pricing error and forgot to change that particular price before moving on to the next one. Fast forward to when the customer was in store and saw the sign for the stand, the manager told him PRIOR to purchase that there was a mistake on the in store sign, the actual item box was marked with the correct price, but D&R still offered a compromise to take some money off the item where we could to try to make up for it. The customer then proceeded to demand the price mentioning the MI Scanner Law. At this point, the customer was not charged, there was no exchange of funds, this all happened prior to any transaction with our cashier registers. This was clearly a mistake caught before the customer made it to the register as we, a business, would never intentionally advertise a price on a brand new product that cost us, the company, more to even carry in our store. We try to maintain fair prices and cater what we can to our customers, but this was a human error, which was fixed before the customer ever even made it out the door.

   

  If you have any further questions or need any more information, please feel free to get in touch with me.

  Thanks!  

   

  **************************************

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17686885
  
  I am rejecting this response because:

  the Sign was clearly labeled that model and stand it was not a copy and past situation. I made it up-to the counter and had everything wrong up and your employee brought up both stands to the counter how do you think they scanned the bar code  before anyone got involved after I questioned the price and even provided a picture of your sign I even called a head before driving 1hour to get the stand to confirm the price and they did confirm it over the phone. Yes I did bring up the scanning law and your manager said that means nothing to him and he would just refuse me service and being s***** about it after everything was wrong up. I asked him there is nothing you can do he offered me another stand that I had no interest in and I could of gotten the same deal on that stand 20 min from home. Pretty said when your competitor store down the road was more willing to give me a discount on your mistake then you were. 

   

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2018 boat from D&R Sports Captain ****** broke Advised covered under ************** D&R dropped ball and did not submit, then covid hit and claims could not get parts This year when we picked up boat had seats in but did not match , were not like kind and quality I tried to work with them and ****(warranty manager finally told me I had to work directly through Qwest, which is manufacturer This is lousy customer service and I should not have to take care of this on our own Still have not got this taken care of thru Qwest yet either I dont know how to get resolution on this Thank you

  Business Response

  Date: 07/19/2022

  This just got to me today. When I did follow up I found that the manufacturer sent wrong parts the first time. 2^nd batch was closest they could get according to them. It isnt that we werent trying to help them-= the mfg told us this is all they could get. They originally said they didnt think it was a warranty claim , but agreed to goodwill it. They felt the customer broke the chair arms by sitting on the arm, which is not intended use.  I guess that really doesnt matter as they did agree to take care of the customer.  ****, our warranty clerk, only told **** to contact Qwest direct because they told him that was all they had. He didnt think he had any more options. Apparently **** got something worked out with Qwest as she had left *** a message this morning that Qwest had got ahold of some of the old material and were sending seats. So hopefully this will all be resolved.  This mfg really struggled during covid with supply issues and still are today. I know things definitely dragged during covid with long follow-up and lead times. Hope to resolve this soon.