Business ProfileforGreen Shield Deck Builders

Green Shield started working on my deck in February 2024. In their website they talk about their in-house crew ensuring that every project meets high standards of quality and workmanship. They say they are skilled craftsmen who values commitment to excellence. In my experience, this is furthest from being the truth. The crew only wanted to get the job done regardless of how it looked. Then relied on the service crew to make corrections. This process was mentally exhausting. The communication was terrible. It took over a month to complete. I was expected to keep my gate unlocked and be at their **** and call. My brand new deck cost $34,600 and has been pieced together because of corrections. The project manager repeatedly tried to get me to sign a complete work agreement before the corrections were even done. When I wouldn't sign he said Green Shield will take me to court and he's adding $2,500 to my bill. The crew put scratches on deck boards and a ********************* from aggressively hammering a plug, instead of using a rubber mallet. When it rains, I get a stream of water flowing down under the deck against the house. I was lied to about a post that Green Shield didn't carry, but did. A crew member tried covering up their poor cut with landscaping rocks. Initially, I was told the crew could do some custom stairs because it was very important to me. I even paid extra for it. The crew member was unexperienced with doing it that way and the service crew was called to fix it. The service crew spent more time trying to patch the sides of the stairs than just redoing it all. I had one crew member say, "this is the best we can do without removing the risers and treads." At one point, the project manager caulked the gaps and did a bad job. When I asked to remove the caulk and properly redo the stairs he called me "nitpicking" and the service team will clean it up. I still have large gaps and poor cuts. I made a complaint to one of the owners and never received a response.