Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company claims to have made delivery attempts on 9/8, 9/9 and 9/12. There were no notices left at the address on 9/8 or 9/9, I checked the status of the delivery on the 9th and saw that the final delivery attempt would be 9/12. On the ****** was on my porch waiting from 8AM to 12:50PM when I decided to check the status. The status claims a delivery attempt was made at 12:10PM, there was no driver at the delivery location at any point that day. I immediately called FedEx and they would not help.

  Business Response

  Date: 10/04/2022

  Hello *****,

  
  

  Our general policy is to attempt to deliver a package 3 times, then return it to the shipper. I have verified through *** tracking of the courier that they were at the customer location both 9/8 and 9/9. The *** is unavailable for 9/12 (this happens occasionally). However, when the customer called in to state he did not receive an attempt on 9/12 we sent it back out again with the courier on 9/14 and it was delivered. We try our best to deliver packages as quickly as possible. Going to the same location multiple times only costs us, as a company, more money and is usually less satisfying for the recipient as well. To that end, I also followed up with the courier to ensure we are following protocols and doing our best to deliver packages as soon as possible.  Hopefully this helps.

  9/8/22

  
  

  
  

  9/9/22

  

  
  

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18018350
  
  I am rejecting this response because:

  First off my name isn't *****, take a minute to change that in your copy and paste snarky response.

  There was no notice left on any of the delivery attempts. On the day of the 3rd delivery attempt I watched a Penske truck stop at the end of my drive and the driver got out walked around the truck and then got back in and left. I didn't think much of this until the next day when the package was delivered in a, wait for it...

  Penske truck! 

  I had to adjust my work schedule multiple times to receive this package and would have completely missed it if I didn't check the tracking(NO notices were left). If drivers actually attempted to do their job right you might save your precious labor/fuel money.