Business ProfileforWindow World of West MI, Inc.

To Whom It May Concern: I am seeking a resolution with ****** ***** ** **** ******** in regards to the payment for sub-par services and delayed materials. On July 30, 2021, a representative of ****** ***** **** ******** came to my home on **** ******** *** *** ********* ** ***** to quote new vinyl windows. As a real estate agent, I understand the value of curb appeal and decided to install new windows in order to fetch a better price for the home upon sale of the home. The representative explained that the industry was suffering from supply issues and it would take 16 weeks to have the windows installed. While dismayed with this timeline, I signed a contract that day in the amount of $3050.00 for three new windows. About 16 weeks later, the company contacted us to schedule the installation. At this time, it was discovered that the company mismeasured the project and new windows would need to be ordered, delaying the project completion further. At this time, the windows have not been installed, as promised due to the mistake with the measurements, and we wish to cancel the contract. If the contract cannot be canceled, we may be willing to accept a partial refund. We contacted the company about our concerns via phone, but were unable to come to a resolution. They continued to blame supply chain issues. We understand the issues with the supply chain and begrudgingly accepted that it would take 16 weeks for new windows, however, we are now at 26 weeks and counting due to the inaccurate work of the company. We believe the company should have some accountability for their mistake and make it right. I was very happy with sales representative who came to my home on July 30, 2021. He was professional, knowledgeable, and empathetic. I was so glad to have found great windows for a great price, and I was eager to share my experience with my community, including real estate clients. I hope we can come to a resolution and I can share my positive experiences. Thank you.