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Business Profile

Pet Kennels

JA Kennels, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We found an ad on Hoobly for a Doberman puppy. We reached out and were told there were 3 females and we were told we would get pick of the litter but had to wait until about 4 weeks old.When that time came, we were sent a pic of 1 female and were told several puppies died of an "infection", of which he would not elaborate.We went ahead and said okay because we really did not know any better. We went to his house to see her. At this point we signed some papers and gave a $900 deposit ($200 for the pup and $700 for ear cropping). Looking back at that situation, we should never had went ahead with the sale. We were not allowed to see where the puppies were contained and the house was dirty.We were supposed to get our puppy on Nov 5th. On Nov 4th, he sent a text and pictures of the puppy. He had taken off the badges from her ears and ripped off part of her ear and the ears are all infected.I told him she had to go to the vet but that we would like our money back. He said we could have a male or wait on another litter. I told him neither were options we wanted. He said that is the ************ we have.I would like my $900 back and I want his business checked out. This is unsanitary and unsafe for these puppies or any future puppies.

JA Kennels, LLC is NOT a BBB Accredited Business.

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