Business ProfileforUnique Supply & Repair, LLC

The "standard" two car garage door width is between 16 and 18 feet; my home is a 1957, and has a 17' wide door. I ordered a 6" x 18' long garage door weather seal using their GarageDoorWeatherSeal.com website order system. Unique sent a seal approximately 16.5' long without any documentation. Calling the contact phone number only gets “mailbox full..cannot accept messages” for weeks on end; no change. They will not answer the phone, emails, or their own internal contact form from their webpage. The website has NO guarantee, policy, or return information. I finally submitted the issue with PayPal to obtain seller response. and receive the product I ordered. Response from "*****" at Unique is "seals are measured and weighed twice before shipment", along with "we must and do ship the correct items. If the customer needs a different than ordered seal, return the item and re-order." When I provided photos showing the width of the garage door (17'), and that the length of the item they shipped was too short, Unique didn't acknowledge they erred, again stating I needed to order the correct length (I had). Unique asserts without evidence they shipped an 18' long product. What can be asserted without evidence can also be dismissed without evidence. I provided evidence; Unique has not. Despite advising of the 2/21/2023 BBB complaint on another incorrect shipment, ***** refuses to acknowledge incorrect shipments occur. Further, although they responded to the BBB complaint of 8/4/2021 stating their policy of giving the customer a full refund and letting the customer keep the wrongly shipped component, they will NOT honor it!