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Find a Location

Astera Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Astera Credit Union

      111 S Waverly Rd Lansing, MI 48917-3630

    • Astera Credit Union

      137 S Marketplace Blvd Lansing, MI 48917-7756

    • Astera Credit Union

      14049 Lindsey Ln Dewitt, MI 48820

    • Astera Credit Union

      428 W Washington St Ionia, MI 48846-1571

    Business ProfileforAstera Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Astera Credit Union has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Astera Credit Union

        111 S Waverly Rd Lansing, MI 48917-3630

      • Astera Credit Union

        137 S Marketplace Blvd Lansing, MI 48917-7756

      • Astera Credit Union

        14049 Lindsey Ln Dewitt, MI 48820

      • Astera Credit Union

        428 W Washington St Ionia, MI 48846-1571

      Location of This Business
      111 S Waverly Rd, Lansing, MI 48917-3630
      BBB File Opened:
      12/23/2008
      Years in Business:
      75
      Business Started:
      1/1/1949
      Business Management
      • Mr. Ryan Dempsey, Marketing Specialist
      Contact Information

      Principal

      • Mr. Ryan Dempsey, Marketing Specialist

      Customer Contact

      • Mr. Ryan Dempsey, Marketing Specialist
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/15/2022

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      This is a complaint on how Astera Credit Union is treating my Elderly Father and me. Me and my Father had a discussion about investing his money in something else different than the bad advice Astera gave my Father a few years ago when he deposited an inheritance from his Mother and Father. Back in April 16th I had my name added to his account ( and a friend taken off his account ) so I could do all his bills and take control of his finances. I do have ***** of ******** of all his finances. But when we added my name I did not think I needed to give them the *** because my name was on his account giving me full access anyway. So I moved some money over ($70,000) from his account to mine (another one that is just in my name) to start the process of investing in another Credit Union with better advice. So shortly after I did that my Father went in to take out some cash and the Teller told him " you don't have ANY money " When in fact he had over $2000 in his savings and $4000 in his checking just none in his 1 money market he had. So they misled him right from there. He freaked out and wanted to talk to the branch Manager His name is ***************************** Manager of the Astera Credit Union at ****************************************************************************. about where all his money went. So I got a phone call and I told them what I did and was doing as my name is on the account too. I provided a *** on top of me already being named on his account. They are holding his money captive and we cant pay his bills per an investigation. It's been 7 weeks and nobody has called me or interviewed me or my Father. They have continuing to LIE to me and my Father as they think I am doing Elder abuse. Per my Father I have only his best interest in mind and nothing else. I Own my own home, I have a 750+ Credit rating, pay all my bills on time, I have worked for GM for 27 years, Team Leader for 17 years, I have nothing but concern and care for my Father. They are making my Father worry everyday over this. BAD BUSINESS!!!

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel W

      1 star

      05/25/2023

      I have been a member of Astera Credit Union since 2010. For the first 8 - 9 years they were fantastic. The policies were good, and the customer service was unbeatable. Over the past 4 years or so they have really changed. Debits are rearranged so they can take overdraft fees from your checking account. This has happened more times than I can count. And the customer service is so bad at this point that they don't even respond to important messages and questions. I don't live in Michigan, and they have made it impossible for me to get my account information. I have also had refunds from businesses to my account which were not credited back to my account. Be very aware of these things if you choose to do business with Astera Credit Union. We are changing our credit union.

      Local BBB

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