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Find a Location

Auto-Owners Insurance Group has 115 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Auto-Owners Insurance Group

      6101 Anacapri Blvd Lansing, MI 48917-3968

      BBB Accredited Business
    • Auto-Owners Insurance Group

      570 Seminole Rd Ste 101 Muskegon, MI 49444-3749

      BBB Accredited Business
    • Auto-Owners Insurance Group

      2401 East Paris Ave SE Grand Rapids, MI 49546-6132

      BBB Accredited Business
    • Auto-Owners Insurance Group

      3687 Old 27 S Unit 5 Gaylord, MI 49735-7720

      BBB Accredited Business
    • Auto-Owners Insurance Group

      4085 Sweeney Dr. Mount Pleasant, MI 48858-6631

      BBB Accredited Business

    Business ProfileforAuto-Owners Insurance Group

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.42/5stars

    Average of 112 Customer Reviews

    Customer Complaints

    215 complaints closed in last 3 years

    94 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/2016

    Years in Business: 108

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto-Owners Insurance Group states they offer insurance services

    Products & Services

    This company offers life, auto, home and business insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    Auto-Owners Insurance Group has 115 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Auto-Owners Insurance Group

        6101 Anacapri Blvd Lansing, MI 48917-3968

        BBB Accredited Business
      • Auto-Owners Insurance Group

        570 Seminole Rd Ste 101 Muskegon, MI 49444-3749

        BBB Accredited Business
      • Auto-Owners Insurance Group

        2401 East Paris Ave SE Grand Rapids, MI 49546-6132

        BBB Accredited Business
      • Auto-Owners Insurance Group

        3687 Old 27 S Unit 5 Gaylord, MI 49735-7720

        BBB Accredited Business
      • Auto-Owners Insurance Group

        4085 Sweeney Dr. Mount Pleasant, MI 48858-6631

        BBB Accredited Business
      Headquarters
      6101 Anacapri Blvd, Lansing, MI 48917-3968
      BBB File Opened:
      8/30/1999
      Years in Business:
      108
      Business Started:
      7/1/1916
      Business Incorporated:
      7/1/1916
      Accredited Since:
      5/20/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Auto-Owners Insurance Company
      • Auto-Owners Life Insurance Company
      • Owners Insurance Company
      • Home-Owners Insurance Company
      • Property-Owners Insurance Company
      • Southern-Owners Insurance Company
      Business Management
      • Mr. Mark Keith, Complaint Contact
      Contact Information

      Principal

      • Mr. Mark Keith, Complaint Contact

      Customer Contact

      • Mr. Mark Keith, Complaint Contact
      • Mr. Dan Witalec, Administrator
      • Ms. Tina Brumley, Vice President
      Additional Contact Information

      Fax Numbers

      • (517) 323-8796
        Primary Fax

      Phone Numbers

      Customer Complaints

      215 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I've been with auto owners for many years. Never had any problems until now. Back in january, I was in a Automobile accent. I was rear-ended at a stoplight.Went to hospital? They claimed it was a strained muscle, went to PT was treated as a strained muscle. Kept having periods of neck issues all through PT 5 months later, I went to a specialist Because I had a flare up and it never went away and come to find out it was a pinched nerve. He looked at the original CT Scan saw it on the original. I have had numerous tests done MRI,EMG, tried other options neck injection that didn't work now.Possibly may have to have surgery. My adjuster shut down my claim for investigation. To ensure that I didn't have prior injury. Which I was originally okay with? Because I have never been to the doctor for neck issues had prior issues with the same side of my neck that was injured during the accident.I think more like because they don't wanna pay for something.I have been paying into for years.No wage reimbursement, nothing due to the *** 30 days later, I called her to see where they were at as far as the investigation. And all she will tell me is what the process is and that they have no time limit. Which is true in ********?But that is taking advantage of people and the system.
      Read More

      Customer Reviews

      112 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ellen S

      1 star

      07/17/2024

      We have auto owners and were hit by a person who also has auto owners. It took over a week to get ahold of anyone who could provide us with information regarding whether the claim had been filed. Once we got ahold of someone, they told us we would here from Auto Owners adjuster with in 48-72 hours. 96 hours later we still hadn't heard from anyone. Our agent finally got us in touch with the adjuster. After 3 tries he finally answer our call. When speaking to him it was clear he didn't even read the police report because he told us no air bags went off. We said you better read that report again because the airbags absolutely went off and we have the police report. Then he said well, I've never had a claim where the airbags have gone off, so I don't know what to do? Are you kidding me??? Also, he said that he spoke to us the week before which he obviously had not. Over 2 weeks to get a rental car. 2 more weeks and still no word on the status of the vehicle that was hit. We finally called again and got a different adjuster who found our claim and said the adjuster noted that he spoke to us last week and we accepted the offer because they totaled the car. Again, another lie! He never contacted us. So disgusted with their horrible service.

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