We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

DTN Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After moving out, my security deposit has been delayed for two months. Ive reached out multiple times, and each time they say theyll get back to me but never do. Every visit to their office costs me over half an hour on the roada very frustrating experience.Sep 17 update: Call them again. The manager insisted on the phone that I had transferred my apartment and signed a lease waiving my security deposit, which I never did. So this manager said she would send me the signed lease she mentioned by the end of today, now it's after work, and I haven't received any single response. I am gonna say this is the worst renting experience ever. If that doesn't work, will try small claim court until I get it.

  • Initial Complaint

    Date:04/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Property management company is run by a little office with handymen rather than professionals. I have had to call the office multiple times to get anything going and half the time I'm being ignored by the only person who answers the phone there which is ***************************. Any attempt to speak to a manager or supervisor is deflected with numbers that are off and go directly to voicemail or the voicemail is so full I am unable to get any type of resolution. I have just tried to reach 4 different higher-*** and I was given the runaround I asked for a letter in writing that the other 2 issues in my apt I requested to have someone fix them and I am unable to get any resolution for that. Recently had my screen stolen and ** told to put in a work order which they never heed. I am seriously concerned for the state of which this building is on since little to nothing is done by the company.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apartment room deposit was not returned because DTN Management said 2 of the 4 room keys were not returned. Also, they have no records of which keys were returned and when. All four room keys were returned before end of lease (except for 1 mail key) but DTN Management charged $65 for 2 missing keys. ($50 for a room key and $15 for a mail key)2 of the Keys (1 room key and 1 mail ***) were returned in December 2021 via mail when 1 roommate left.1 room key were returned in person on 07/21/2022 and the mail key by certified mail on 07/25/2022 When I called DTN Corporate ************ on 10/13/2022 and spoke with ****** she said that there is no way of knowing that the keys were in the mail and did not have records of which keys were received and when.https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9505513751322206918831%2C&tABt=true Leased apartment from 08/01/2021 - 07/22/2022 at ***************************** *********************************************************************** They charged $50 for 1 missing room key and $15 for late mail key. They owe $50 because both room keys were returned on time. Only 1 mail key was returned late.

    Business Response

    Date: 10/26/2022

    refund issued 10/26/2022

    Customer Answer

    Date: 11/02/2022

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I am rejecting the business response from 10/26/2022 because as of 11/02/2022 (7 days) I have not received the check.  When should I expect to receive the check from 10/26/2022? How much is it?

    Regards,

    *******************

DTN Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.