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Business Profile

Remodeling

Tri-County Home Improvement LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gutter install March 16 2021 $1,764 Gutter upgrade and install Aug 24 2021 $2,735 The gutters installed are pitched in the wrong direction (Not towards downspouts) Gutters are filling with water and leaking on my deck,.driveway and into my basement. One gutter even sags in the middle.TCHI has repeatedly promised to come fix the issue and they never show up. I have spoken to them on the phone many, many times and have spoken with them at their office as well.They promise to come and resolve the issue and they never show up.

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 22, 2022 we contracted with this company to reroof our house. On March 8, 2022 they completed the job to our satisfaction. They then told us our warranty package would arrive in the mail in a couple days. After several weeks we called them and told them that we had not received it. They acted surprised and said that they would look into it and mail it to us when they found out what happened. It is now the middle of July and they will not answer the phone when we call. All we want is the warranty on our new roof.

Tri-County Home Improvement LLC is NOT a BBB Accredited Business.

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