Complaints

This profile includes complaints for The Olympian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Olympian

  31572 Industrial Rd Ste 400 Livonia, MI 48150-1838

• 

  The Olympian

  1950 S State St Tacoma, WA 98405-2817

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th I subscribed to the Olympian newspaper. for daily delivery to my home address 6 days not Sunday. the subscription includes a digital edition that comes with the subscription. It is the 15th today and they have never once delivered the newspaper to my home. I have complained repeatedly, to let them know that the paper is not being delivered. I contacted the Olympians customer service by email, on-line , and on the telephone I have been lied to consistently with promises that they have made changes to make sure the paper will be delivered properly and not once was that true. Today i tried to cancel my subscription and they told me I can't do that today I have to do it at 7AM tomorrow. The Mcclatchy newspaper group seems simply unable to tell the truth to their subscribers. Knowing that, who would trust what they report as News?

  Business Response

  Date: 03/16/2023

  Thank you for contacting the Olympian. We have reviewed the account for ********************************* and have found that a gate code is needed for the carrier to be able to enter the premises. The phone number on file ending in **** has a voicemail not set up so we have been unable to leave a message. If the subscriber can provide a gate code we can get the information to the distributor the papers are being left at a gate at the moment. Our team will be following up on this and ensure delivery starts to be made. Any help the subscriber can provide as far as the gate code that would be helpful. If you have any question you can call our customer service department at ************.

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19602074
  
  I am rejecting this response because:

   

  This case is not resolved.  It is clear that the Olympian has a problem delivering their newspaper, and it is clear that they mostly have a shortage of personnel to deliver the newspaper resulting in lots of substitute carriers who are not briefed adequately before sent off with a bundle of papers to deliver to an unfamiliar route. This I suspect the result of a combination of  too low wages and a requirement that the carrier provide their own car which were they paid for mileage might be less of a deterrent, but I think they are not paid or not adequately paid resulting in no one wanting to carry the papers, and the few who try  not staying long on the job.

  The Olympian has contacted me has apologized for the lousy delivery service, sworn up and down that they will keep trying  do better. and still my newspaper ends up on the ground a quarter if a mile from my house almost as often as not.

  I think this case should remain open until I tell you it is resolved.

  I email The Olympian daily to let them know how they are doing  Today they used the gate code and  delivered the paper in the newspaper tube under our curbside mailbox in front of our lot #***.  the day before it was found a quarter a mile away.  Ever day it is hit or miss.  they are trying they had the gate code, that  they use as their excuse for

  weeks before I made the compalint,   It was given to them roughly ten

  times in person and  by email  to their customer service department.

  They polite and  responsive in every way, except the only one that really matters.  They still don't deliver the newspaper reliably day after day at our curbside newspaper tube in front of our house on lot

  #***

  But it is better now sometimes.  They are trying.

  *******************************

  --

  KhyiMo

  Olympia

  ************

  ******* South

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/04/2023

  Thank you for contacting the Olympian. The account for ******************************* has been sent to our ** of home delivery to ensure that the paper is placed in the tube each day moving forward. It has been done sporadically but needs to be an ***************** into the tube. The ** will be making sure that each person on the delivery team knows to place the paper in the tube. We have requested photo verification be done moving forward to ensure this is resolved and the matter closed. If you have any question you can call our customer service department at ************. A representative from our delivery team will be following up directly with ******************************* the next few days to ensure the paper is in the proper location. We apologize for any inconvenience. 

   

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19602074
  
  I am rejecting this response  only because:  While the remedy they have described  is greatly appreciated and it has improved their performance sufficiently to say they are recently delivering the newspaper daily to the right  newspaper tube in front of our home on lot 169.  However,  there is still some thing that remains haywire.  In the last week while the news papers are arriving where they are supposed to arrive daily, they are now sending me two (2) copies of each of the news papers daily.   each set of 2 newspapers are usually wrapped in  different colored plastic protective bags, when i find them in my newspaper tube daily instead of just the one copy that is expected.   One of the sets of daily papers is not quite as reliably making it to the newspaper tube, over the last couple of weeks it has  occasionally arrived a quarter of a mile away on the ground in its bag with our house number written on it.  So while I really appreciate their determination not to fail to deliver,   It is clear that their delivery situation is still not quite under full control.   i really want to say this problem is fixed, but it is not.  I do however want to say that no one could ever say truthfully that they have not tried harder than any one would have expected to get this delivery working reliably.   I have refrained from canceling the subscriptions,  the solution that my wife frequently recommends,  specifically because it it so clear that someone on their end  is making  a super human effort to fix the problem,   So I am rejecting their response to take advantage of this opportunity to say BBB should report that their effort has been impressive and has gotten me the newspaper  as promised for the last week or so.  But at double the number of copies expected.   if they can stop double delivering, and sustain daily delivery  of the Olympian and the New ********** to the newspaper tube  at curbside in front of lot 169, then they deserve a medal and high praise for their determination to get this right.  I will then tell our all our neighbors in our local meetings that they have this problem licked and that they should all subscribe.   If they can sustain this  success the deserve to both praise and some real reward.
  

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/17/2023

  Thank you for contacting the Olympian. We appreciate the feedback regarding the account for *********************************** delivery issues at this time we will get this over to the director and coordinator that oversee the delivery contractors to ensure one paper is delivered each day in a timely and consistent manner and in the proper location. They team is working to resolve all delivery issues we are glad that the paper is arriving but need to ensure this is a 100% resolved to *********************************** satisfaction. We will follow to ensure this is done. 

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still imperfect  (the newspaper is getting thrown on the ground on the driveway  as opposed to being placed in the ******** newspaper tube under our curbside mailbox at lot 169).;and it is  not yet proven that even this performance will be durable,  but it  is, at this time, a very substantial improvement  (it has arrived daily for several weeks  now)  Up until today,they were delivering two identical co[pies  every day which as of today may have stopped. (we won't know that until tomorrow)  Compareed to the months of intermittent performance that we suffered. This vendor is making a real effort to improve service  and despite their extremely short demonstration of almost good service I am willing to say that,, assuming that they will soon begin reliably putting the newspaper into the McClatchy  tube under our curbside mailbox, That this resolution will then be satisfactory to me.   If BBB wants to close this matter based on my response today.  I will not object. 

  I would however love to write a more enthusiastic review of their performance if their performance were ever  to reach the level of what normal home delivery was for as long as I have subscribed or delivered the newspapers in the several cities i  have lived in over 70+ years since I first  learned to read
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again today we did not receive a Sunday paper from the Olympian. In the last two months+ we have only received a Sunday paper TWICE. Our neighbors also seldom receive papers and many have cancelled. I tried to submit an online complaint today and the form did not work. The last time we sent a complaint we got no written response but a paper did appear in the afternoon (coincidence?). We would like this issue RESOLVED and WOULD LIKE CREDIT FOR THE LAST TWO MONTHS This is no way to run a business.

  Business Response

  Date: 02/20/2023

  Thank you for your message to The Olympian. We are sorry to hear you have been experiencing delivery issues. Our records show the last complaint on the account was 1/29/23. Prior to this complaint, we do not show any ongoing delivery issues. We have processed your missed paper complaint for 2/19/23 according to this BBB complaint. Your account has been credited for 1 month at this time. Please contact us directly if this problems continues. we will work with our delivery team to get your service corrected. 

  Please feel free to contact us at ************ or ********************************************* if you have any further questions or concerns. 

  Thank you

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/2022 I renewed my newspaper subscription for Sunday-Friday Home Delivery. Our carrier notified us that she was no longer able to continue her job because of the increase of gas, the wear and tear on her car, and the lack of support from The Olympian in regards to compensation and income. She gave notice at least a month in advance. When she ended her service, our home delivery stopped. After numerous phone calls, and 2 months of NO delivery, we began receiving our paper. Since then, our delivery has been sporadic. I do not understand why The Olympian chooses to continue doing business in home delivery if they cannot fulfill their obligation to deliver a printed paper. I have called each of the ******************************************************************** ***************. I am excited when I get the paper and it is delivered for 4 days in a row. Then the carrier is pulled from our route and no paper for the next 7 days. WHY does the distribution manager allow this type of poor service to continue? I have read the fine print in the Terms of Service and my only recourse is to cancel my subscription. I do not want to cancel, I want delivery. I would like to speak to someone at the Olympian regarding hiring a permanently assigned carrier to our route. Our previous carrier said she delivered over 500 papers a day. That is a lot of impacted customers. My problem is extremely poor customer service and lack of physical delivery service of our newspaper. I thank the BBB for helping to resolve these issues.

  Business Response

  Date: 01/26/2023

  Thank you for contacting the Olympian. We certainly understand the frustration this has caused for *********************** regarding the missed deliveries for the Olympian. We always want to make sure our customers are taken care of and their issues are resolved. At this time customers area does not have a regular carrier delivering. We have other carriers from other locations or our distribution staff is delivering. We will be following up on the missed deliveries immediately and will be contacting *********************** on Friday, January 27, 2023.
  
  

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought at the time (end of November 2022) that my subscription to The Olympian had run out. The Olympian sent me a bill in the mail in early December 2022. I sent in a check to renew my Sunday and Wednesday subscription for thirteen weeks. It was to start on January. 1st, 2023. The Olympian cashed my check about the middle of December. I haven't received a newspaper yet. I just found out from a nearby neighbor that newspaper delivery in my neighborhood ended about the end of November 2022. That means that The Olympian sent me a bill and cashed my check even though there was no delivery at that time and there still isn't.I've called several times and they just tell me the problem will be fixed by the following Sunday. (bunch of bull)Now I'm thinking that my old subscription actually ended at the end of November, but worse than that, they sent me a bill and cashed my check even though they had no delivery service and they knew it. When I call, they keep trying to get me read the paper on-line. I'm a senior and can't read the paper on-line.

  Business Response

  Date: 01/25/2023

  Thank you for contacting The Olympian regarding the account for ***************************. At this time we show the account as active for Sunday/Wednesday delivery. Our records only show 2 complaints received in the month of January. At this time we will be reaching out to the distribution management team to ensure and confirm delivery will be made. The payment processed on 12/16/2022 paid from 12/28/2022 to 4/5/2023. An agent left a message with direct contact information for *************************** to call back and resolve this issue and apply any credit that *** be needed. If you have any further questions you can call our customer service department at ************.

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18892757
  
  I am rejecting this response because: I want 13 weeks of the Wednesday and Sunday edition of The Olympian to be delivered to my home.  I have been told when I complained in the past that you will contact the distributor.  Nothing happens because that doesn't mean anything when no newspapers are being delivered in my neighborhood.  I realize that my account is "active" but still no papers are being delivered. 
  
  **************************************************

  Business Response

  Date: 02/01/2023

  Thank you for contacting The Olympian. We apologize for the service issues that *************************** has experienced, we will certainly be following up on this to get service started again. It is important to us to have the newspapers delivered on the date the newspaper is supposed to be delivered on. We will be making a follow up call to customer on Monday, February 6, 2023 to ensure that the Service has been restored on Sunday, February 5, 2023.  A new distributor has started in customers area effective on Monday, January 30, 2023. Customer will see an improvement in delivery. Please feel free to contact us at ************ if you have any questions. 
  
  

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18892757
  
  I am rejecting this response because: **************** has not started.
  
  **************************************************

  Business Response

  Date: 02/10/2023

  We do apologize on the ongoing missed deliveries that *************************** has been experiencing. We followed up with a call to *************************** on February 6, 2023, customer informed us that Sunday, February 5th newspaper was not delivered, the head manager of home delivery was notified on Monday regarding this. Delivery was confirmed on February 7, 2023 at customers address that a both newspapers were dropped off for Wednesday 2/1/2023 and Sunday 2/5/2023.  A call to *************************** was made on Wednesday, February 8,2023, she stated found the newspapers for Wednesday 2/1 and Sunday 2/5 that were delivered on February 7, 2023. On the call on February 8, 2023 we informed customer to contact us back after ****** if the Wednesday paper did not arrive, there was A substitute person delivering on this day and was running late on deliveries. We will be following up with customer on Monday, February 13, 2023 to ensure the service issue has been resolved.  If you have any questions, feel free to contact us ************.
  
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***************************************************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** newspaper for years now. Recently, however, I have received NO newspapers delivered to my house and absolutely NO response from the offices of the Olympian newspaper, despite my repeated attempts to reach them (by email, phone). I am on the routine payment plan, so I am being charged for receiving NO newspapers and NO explanations as to why they stopped delivery to my home 10 days ago. My account is up to date and paid for and still no response from them at all.. I want a REFUND of this month's charges and I want to discontinue having any dealings with The Olympian. Too frustrating, too expensive and not worth being ignored as a long-term customer. They should be ashamed.

  Business Response

  Date: 01/20/2023

  We do sincerely apologize for the delivery issues that ******************* has been experiencing for the last 10 days and that no-one has contacted the customer from our office. The account has been credited for the days of missed deliveries. We will be in contact with the Distribution Manager of home delivery to address the issue. Would customer consider giving us one more chance to resolve this, before considering in cancelling the account? If ******************* would allow us to get this resolved by the end of the next week. If service does not improve, we will honor the request to cancel and issue a refund. If you have any questions, feel free to contact us back at ************.
  

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I doubt very much that The Olympian WILL actually respond to me since I haven't had a chat or an email with ANYONE from their office in all the time there have been delivery problems (and these have been off & on for months now).  If The Olympian is able to respond to the BBB SO quickly and would NEVER email or call me despite my many attempts...I frankly don't hold out a lot of hope for resolution, but we'll see.  
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 01/22/2023

  I need to write and let you know that my case with the Olympian (newspaper) has NOT been resolved.  These people think they can continue to charge me for newspapers I never received and they do NOT answer their "customer service" phone calls, nor respond to any emails I have sent them.  At the beginning all I asked for, from them, was a reason for NOT receiving the newspaper daily, as I have for years.  They refused to answer.  Yet they continue to charge me a subscription fee and I continue to have no newspapers....OUTRAGEOUS !!!  A long time ago, when I first signed up with them, they wanted to do an automatic payment each month with me and I agreed (stupidly, I see now).  I have no way of knowing how they are charging me, and what credit card, or bank account they're withdrawing my funds from!!!  Again, because they refuse to answer any emails or phone calls.   Again...OUTRAGEOUS.   
  Please help. 
  ******************;
  

  
  

  Business Response

  Date: 01/27/2023

  Thank you for your message to The Olympian.  We are sorry to hear about the delivery problems that ******************* has been experiencing and the delivery issue not resolved. The distributor manager and operations manager has been notified. There is a new distribution Manager taking over the customers area effective on 1/31/2023. They are in the process of hiring A new carrier and working on improving the delivery. We know we can get this resolved. We would not have customer pay for service not receiving and the account has been credited. Our office will be following up with customer on Monday, January 31, 2023 to make sure the issue has been resolved. If you have any questions, feel free to contact us back at ************.
  
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Just so you know, since I filed my original complaint, I have only received TWO (2) newspapers in all that time.  It seems to be hit or miss.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Olympian newspaper subscriber for several years, and occasionally my paper would be late. I renewed and prepaid the paper for 1 year in November 2022. Right after the renewal was complete, I was not getting the paper everyday, and it continues to get worse. I have been getting the paper only once a week ( days vary), for several weeks now. The last paper I received was on January 1. I am very frustrated, not only because I am not receiving something I have paid for, but also because I enjoy reading the paper copy of the newspaper. I have verbally and emailed complaints often and get the same reply. This is not good enough. If I am not going to receive something I paid for, I should get a credit on my account. When I call to complain, they tell me they will extend my subscription, but why would I want that when I am not receiving the paper in the first place!

  Business Response

  Date: 01/11/2023

  Thank you for your message to The Olympian. We are sorry to hear about the service issues that *********************** has been experiencing. There is a substitute delivery person delivering in customers area. At this time, we will be contacting the distribution manager and operations manager to get this resolved. We will be following up with customer on Thursday, January 12, 2023.  We would not have customer pay for service that is not received. A refund was processed on our end in the amount of $51.99 back to customer credit card effective on January 11, 2023. If you have any questions, feel free to contact us back at ************.
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After subscribing for 40+ years, on 7-11-2022, we contacted The Olympian to cancel our subscription due to rising rates. The subscription was paid through and to expire on 8-11-2022. The agent stated we would receive a "courtesy paper" (no charge) until 9-11-2022 (hoping their elderly customer would forget that they canceled their subscription...?). However on 9-6-22 our credit card was billed $267.98 for three more months of newspapers. On 9-13-22, we again contacted The Olympian to dispute the charge and explain that our subscription was cancelled. After that the deliveries stopped, but we never received a refund for the unauthorized billing. We contacted customer service numerous times by email and phone, most recently on 11-23-22; each time it was implied that we would receive a refund. Each time we were told that "a refund request would be sent to our financial department, please wait **** days for a credit to appear." But no credit appeared, and we would have to call again. When we asked to speak with the "finance department" or manager, we were told that it was not possible. On my last conversation with an agent on 11-23-22, he nonsensically stated that the original agent we spoke with should have told us to call back to cancel a second time after our "courtesy paper" ended. Yet our call on 9-13-22 made clear again that the subscription was canceled, and delivery of the paper did in fact stop- but still we are being billed for three months of newspapers that were never delivered or agreed to. This inability to make any progress or communicate effectively with this business forced us to dispute the charge with our credit card company on 12-9-22 and our account was credited for the unauthorized charge. On 12-26-22, we received a "final notice" from The Olympian dated 12-19-22 billing us for $267.98, due date 9-14-22 (as well as a "we want you back-resubscribe" message and a reference to collections). We also received a collections notice.

  Business Response

  Date: 01/04/2023

  Thank you for your message to The Olympian. We are very sorry for the inconvenience and frustration that this has caused for ********************* trying to cancel the account effective on the expiration date of 9/13/2022 and had to contact us multiple times to request for a refund.  The account was officially cancelled on 9/14/2022. We received the charge back on the dispute from customers credit card company effective on December 13, 2022 and this caused a balance owed on the account. As of today the account has been put at a 0 balance owed. We have notified the *********** to clear there system as well. If you have any questions, feel free to contact us at ************. 
  
  

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and confirmed that our balance with A.R.M. Solutions is zero, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Olympian has been having an ongoing problem with their delivery at our home. My client is 77 and autistic, he has lived in the home for his whole life and has gotten the newspaper a lot of his lifetime. Lately the newspaper is delivered late or not at all, it is out in the middle of the street, in mud puddles, on the sidewalk. It is his routine to get up get the paper and read it, but it upsets his whole day to find it in the street or not find it at all. Autism is where routine is important and it is really affecting him.The company does not care and they are impossible to get ahold of. The amount of money they charge is ridiculous for the incredibly bad service. He is unable to read the paper online because he cannot use the computer. He reads and then does the puzzles.

  Business Response

  Date: 12/27/2022

  Thank you for contacting the Olympian. We certainly understand the frustration this has caused for *********************** regarding missed, late, and wrong location for the newspaper. We always want to make sure our customers are taken care of and their issues are resolved. We will be following up on the delivery issues immediately to ensure service will be resolved going forward. If you have any questions, feel free to contact us at ************.

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for the print home delivery Sunday-Friday of The Olympian, but I, along with our neighbor, have not received a paper for more than a week. Their automated system is useless and does nothing to solve the problem. I've called before and am only told that they'll let their delivery company know about the problem. Added to this delivery problem is that we also receive the print edition of the New ********** Sunday-Friday through their service and, therefore, have not received any of those papers for more than a week. This is happening on normal days as well as days we receive messages that delivery will later than usual -- which still does not arrive. The Olympian customer service rep has stated that they can't find anybody. Originally there was a dependable carrier but when management changed, salary for the position was apparently reduced -- they need to pay delivery enough to also cover driving expenses. We feel ripped off and aren't interested in only having access to the online version.

  Business Response

  Date: 12/23/2022

  Thank you for contacting the Olympian. We certainly understand the frustration this has caused for ************;****** missed deliveries for the Olympian and the New *********** We always want to make sure our customers are taken care of and their issues are resolved. At this time his area does not have a regular carrier delivering. We have other carriers from other locations or our distribution staff is delivering. The missed service issue will be addressed immediately. We will be following up with *************************** on Tuesday, December 27th to ensure service has been restored. If you have any questions, please feel free to contact us at ************.
  
  

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18, 2022 I renewed our subscription to The Olympian for $169.37 even though we had been having problems with not getting the paper. I was assured that this had been taken care of. In November we got very few papers and I would call in and they would credit me but I wanted a paper not a credit. In December was have not received 14 papers and today is December 18, 2022.I called and asked for a refund two weeks ago and was told problem solved and that I could not get a refund. Now they say "no credit" when we don't get a paper. They have our money so what recourse do we have. *************************

  Business Response

  Date: 12/20/2022

  Thank you for your message to The Olympian.  We are sorry to hear about the delivery problems that ************************* has been experiencing. At this time we will be reaching out to the *************** team of home delivery to get this resolved. We are in the process of hiring new carriers and working on improving the delivery. The last few weeks, the home delivery managers have been assisting with the delivery in customers area or another carrier from another location has been delivering. We know we can get this resolved. Please ask ************************* if he will allow us to get this resolved by the end of next week. If service does not improve, we will honor the request to cancel and honor the refund request. If you have any questions please contact us at ************.
  
  

  Customer Answer

  Date: 12/26/2022

   
  Complaint: 18606680
  
  I am rejecting this response because:
  In the month of December we have not received a paper 18 times and when we did receive one it was a bunch of papers from different days instead of the day they were delivered.  Numerous phone calls have done nothing.  We received Fridays paper (12/23/22) today 12/26 and it was stuffed with stuff from 4 days ago and not for today.   About two weeks ago we got a call from a **** saying everything was take care of.  We want a full refund of !*****.  Done with this mess.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/11/2023

  Thank you for contacting The Olympian. We apologize for the service issues that ************************* has been experiencing and do apologize the service issues were not resolved. It is important to us that every customer is taken care of and delivery is sent every Sunday thru Friday. Customers account is showing a cancellation effective on November 15, 2022. At this time we have honored the full refund in the amount of $169.37.  Please let ************************* to allow **** business days for the refund to show back on the credit credit, the method used for payment. If you have any questions, feel free to contact us back at ************.