Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Med certs- In late November almost December I enrolled, it was late in the evening and a recruiter contacted me, I called and spoke to him and looking back it feels like I was coerced into choosing a program and signing so theyd get money and business. I kept telling him, I just need some more time to really research and his response was very scam like, he was ******* me, told me I wouldnt get a good deal if I wait, he also told me to sign those slips that it summarized what he was telling me ! He also did not say I couldnt cancel and stop the payments he told me I just couldnt get a refund! Im just out of high school! he must feel accomplished his sales tactic worked on a 19 year old! I also told him I didnt want to put the down payment in or sign till I researched he said its just something we have to do to secure the discount! But that its not definite and they wouldnt charge my card! That same Friday they charged my card the down payment even after assuring me they wouldnt charge my card till the next week to give me time!! I was definitely sold, but the things the man told me are now all biting back at me and Im furious! I want to be done with this immature un sanctioned company. They are telling me per my payment plan agreement I signed, which let me add I signed on the phone with the man who made it seem like we just needed that to move on to next steps how am I going to sit and read it on the phone with the man telling me it just summarizes what he said to go ahead and sign that in the moment! I contacted them, to just end the program because I am already working in a dental office, I do not AT ALL expect any type of refund, but there is no way in H*** Im going to pay for a program I dont use nor go into! Money hungry is what this company is beware! As a student, I should have the right to change my mind and maybe you guys should focus more on the students and not on closing deals and recruiting more people to steal money from.

  

  Business Response

  Date: 02/18/2025

  Dear Jayde,
  
  Thank you for sharing your experience. We understand that enrolling in a program is a significant decision, and were sorry to hear that you now have concerns about your enrollment process.
  
  Our team strives to ensure that all students fully understand the details of their program before signing any agreements. After reviewing your conversation with our team member, we did not find anything misleading, and it appeared to be a positive discussion with excitement about your new career path. That said, we take all student feedback seriously and appreciate you bringing this to our attention.
  
  We recognize that circumstances can change, and while our enrollment agreement outlines the terms of your payment plan and cancellation policies, wed be happy to go over any options available to you. One of our Student Success team members will be reaching out to you directly to discuss further but if you have any additional questions, please reach out to us directly at *******************************************************************************.
  
  We appreciate your time and hope to work toward a resolution that best supports your goals.
  
  Best regards,
  
  The MedCerts team

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MedCerts has an online certificate program to become a certified surgical technologist (TS-C). I completed the online portion of the certificate but when I went to start my clinical at a local hospital, I was informed that there are no hospitals in the area that will accept the certificate as an accredited program and degree of completion. Thus, I would not be hired at any hospital. This information was not disclosed before I started the program and paid $4,000.

  

  Business Response

  Date: 01/29/2025

  Hi ******,
  
  Thank you for sharing your feedback. Were sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
  
  At MedCerts, we make every effort to ensure students are informed about program requirements and expectations before they begin. As part of our enrollment process, clinical expectations are clearly outlined, including the responsibility for students to secure their own clinical site which requires a student initial and signature. Additionally, during your enrollment and welcome calls with our team members, the clinical requirements and processes were thoroughly discussed.
  
  Our records indicate that during your enrollment, you noted that you had secured a clinical site with a local hospital. Following that, our team, including your Student Success Advisor (SSA) and your Employer Relations Coordinator (ERC), worked diligently to assist you in meeting clinical requirements.
  
  Specifically:
  
  - Your SSA completed a welcome call with you, where clinical expectations were reviewed.
  - Our ERC reached out to your identified clinical site and provided the necessary Letter of Intent (LOI) paperwork to ensure compliance with program standards.
  - Multiple follow-ups were conducted to assist with this process.
  
  We are disappointed to learn that your selected clinical site ultimately did not accept the certification program. While MedCerts is not an accredited institution, the TS-C certification earned through our program is nationally recognized and accredited through the National Center for Competency Testing (NCCT), and many students successfully secure clinical sites and employment upon program completion. However, clinical site acceptance can vary based on employer requirements and local regulations, which are outside of MedCerts control.
  
  We value your feedback and will use it to further improve our communication with prospective and current students. If you would like to discuss your situation further or explore additional resources, please reach out to our team directly at *******************************************************************************.
  
  Thank you again for your feedback, and we wish you the best in your future endeavors.
  
  Sincerely,
  
  The MedCerts Team

  Customer Answer

  Date: 01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** *********

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Career Specialist assigned to two students who have enrolled into the online phlebotomy program with med-certs. These students are enrolled in a state funded program(****) which paid for their training. Both students have completed the online courses successful and have obtained their certificate of completion. The next step is for them to complete clinical hours in order to sit for their state tests. The students were given a time frame of when clinical hours had to be completed as well as when they had to sit for their state test. The earliest date being March 4th 2025. The students and myself have been reaching out Med-Certs since November when the first student completed her courses. We have called and emailed numerous times asking for guidance as all we were told was, we were responsible for our clinical hours. We have asked several times for guidance as to where we can go for clinicals, if they can provide of list of some sort of agencies that will allow them to complete clinicals. when these students are trying to reach the "advisor" that is assigned to them, well that was once assigned to them, they get no calls or emails back. they are told they are not assigned to them anymore. We now have these 2 students who have worked very hard in completing these courses to better their lives and now are unable to use their certificates because they have never been given the opportunity to complete a clinical and practice blood draw. We have contacted the County who have paid for these courses, and they too have requested info with no response. All we want is for these young ladies to be given the support, guidance and clinical time they have worked for as well as the federal funding has paid for.

  

  Business Response

  Date: 01/24/2025

  Thank you for bringing your concerns to our attention and for advocating for these students. We understand how important it is for them to complete their clinical hours and move forward with their careers, and we appreciate the opportunity to address this matter.
  
  Our records show that as early as November, outreach to support these students began. Since then, consistent follow-up has been made via email and phone as recently as January 14th and 16th. Our team has been actively working to provide assistance with identifying potential clinical sites. While we do not maintain a guaranteed list of clinical partners due to the variability in availability by region, our dedicated team continues to research and offer guidance wherever possible. We do make it clear upon enrollment that while we will provide as much assistance as we can, clinical experiences are the responsibility of the student due to these variables. This is outlined within the enrollment agreement and initialed and signed in the clinical responsibility document and clinical handbooks.
  
  Wed like to clarify that while clinical experience is essential, students are not required to complete clinical hours prior to sitting for their certification exams unless specified by a state-specific program requirement. We encourage students to prepare for their exams while the search for clinical opportunities continues, ensuring no unnecessary delays in their progress.
  
  We understand the frustration this situation has caused and remain committed to supporting these students. If there are any further concerns or additional details to share, please feel free to reach out directly to ****************************************************** Thank you for your partnership and for working with us to help these students achieve their goals.
  

• Initial Complaint

  Date:11/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've enrolled in the MedCerts CCNA course in order to acquire my certification and the communication has been a horrible experience. You require the support of the student advisor in order to get anything accomplished. However, the student advisor only maintains consistent contact with you for the first 21 days (drop out grace period) in order to retain you I assume. After that 21 day period it days weeks for your advisor to reply to calls, emails, text messages etc. Since I enrolled through the Army CA program I've brought up this issue to the director of military enrollment. At first this director was also responsive but now does not message me at all for the support I need. I've also noticed that after multiple attempts to contact my advisor I then try to contact this director and immediately following my text message to this director I get a response from my advisor (both on my email and text message). This scenario has occurred 3 times so far. (Although my advisor contacts me after I reach out to the director, I do not get any response from the director or verification of actions. I all have all records if needed.) Overall, I am simply trying to acquire my voucher code so that I can take the exam that the Army has paid for. This is time sensitive and it should not take periods of days let alone periods of weeks to get in contact with those who are responsible for their tasks. All I need is my vouchers for my attempts to complete this CCNA exam and I no longer wish to do business with this organization. I've went through the proper channels, ******* has approved the program and paid the funding, now MedCerts needs to hold up their end of the services within the time frame that they provide otherwise I must escalate this issue further.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Medcerts in Aug of 2023 because they said they were endorsed by and helped military families. When I called I specifically asked if they were accredited in ********. They answered with YES we ARE accredited. I set up payment plans and started. I have tested through the **** and finished the course in January 2024, only to find out that it is IMPOSSIBLE to find clinicals due to them NOT being accredited like they advertise and they personally said in my phone conversation. I have lost 100s of hours and 1000s of dollars just to be lied to about my schooling.

  

  Business Response

  Date: 08/14/2024

  Thank you for taking the time to share your concerns. We sincerely apologize for the challenges you've faced and understand how frustrating this situation has been. Our commitment is to support our students fully, and its clear that we did not meet that standard in your case.
  
  Regarding your clinical placement, our team is actively working to assist you in securing an opportunity for you. However, securing a clinical site is the student's responsibility and this is communicated during enrollment. Here is an overview of our clinical support teams efforts so far. We received confirmation from a clinical site that they had a position available and were in the process of finalizing the necessary approvals. Unfortunately, we were later informed that the site was unable to accommodate your request due to a misunderstanding about the specific program you were enrolled in. This led to the cancellation of the placement, and we regret the significant inconvenience this has caused you.
  
  While we currently do not have other clinical opportunities available, we encourage you to continue reaching out to other sites and hospitals, and we remain committed to assisting you with any further support you may need.
  
  Regarding your concerns about accreditation, please know that we take these matters very seriously. Our goal is always to provide accurate and transparent information, and we regret any miscommunication that may have occurred. All our certifications are accredited through the certification body you take the national exam with, the NCCT's TS-C certification is an accredited, industry-recognized certification. While MedCerts is not accredited, we are a licensed training provider, and the certifications students earn are all accredited.
  
  We want to assure you that your satisfaction is our priority. Please feel free to contact us directly so we can work together to address your specific concerns and find a resolution.
  
  Thank you again for bringing this to our attention. Your feedback is valuable to us and helps us improve our services for all of our students.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hours at work were cut. I am no longer able to pay the $150. I am struggling. I cannot get a refund even if I withdraw from classes. At any other college, I can withdraw and not have to pay fees, but not Medcerts.

  

  Business Response

  Date: 07/05/2024

  Hi there *******,
  
  Thank you for reaching out and sharing your concerns. I understand that you are no longer interested in your MedCerts Program and are concerned about the continued payments required.
  
  Our enrollment agreement, which you completed, includes a 21-day cancellation policy that requires both initials and signature, indicating an understanding and acceptance of this policy. We strive to be transparent about our cancellation and withdrawal policies, and these details are also available at any time on our website.
  
  Additionally, on May 1st, you spoke with your Student Success Advisor (***), who reviewed our cancellation and withdrawal policies with you. During the conversation, the *** attempted to provide assistance and alternative options. You indicated that you were considering proceeding with the coursework and confirmed at the end of the call that you did not want to withdraw.
  
  We understand that circumstances can change, and we're here to support you as best as we can. If you have any further questions or if there's anything more we can do to assist you, please don't hesitate to reach out to us at *****************************************************

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 I enrolled in the MedCert (phlebotomy) Program through ************* here in MA. The cost of the tuition was $3,000 paid in full prior to completion of the program in December 2023. I have not received my certificate or assistance finding clinical/job placement as promised. I am filing this complaint to resolve this. MedCert should furnish my certificate and assist with clinical/job placement as promised or refund me in full for my time, effort, and completion.Thanks,*****************************

  

  Business Response

  Date: 03/01/2024

  Hi ********, were so sorry to hear youre not satisfied with your MedCerts program. Our records show that you have been in communication with our career services team as recently as January 2024 and your Student Success Advisor recommended you attend our clinical webinar to learn more about our clinical processes. Additionally, you can always submit an Ask a Career Coach request through our career center at careercenter.medcerts.com to set up a meeting with a Clinical Support team member. Certifications are not distributed by MedCerts. The National **************************************** (NHA) will not issue full certification status until the candidate has passed the respective certification exam AND completed outlined clinical requirements. Someone from our Student Support team will reach out to discuss further and assist you. Thank you!

  Customer Answer

  Date: 03/01/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  Thank you for getting back to me so quickly. I have done the webinars as well as spoken to career coaches on more than one occasion. My only issue is I am not receiving any help on obtaining a clinical site and at this point it feels like I will miss the deadline to complete the program. Usually schools have placement sites or affiliations with places to help out the students. Im not receiving any help.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 03/22/2024

  Thank you for the follow up. A member of our clinical support team followed up on 3.8.2024 to provide resources, including our clinical handbook. Additionally, we're recommended reaching out to *************, your partner school, for additional support and resources. While MedCerts does provide clinical assistance, we never guarantee clinical placement. This is outlined in our enrollment agreement and this point is initialed and signed by every student in our Clinical Acknowledgement form. We will continue to provide resources and support and if you ever feel you are not able to get in touch with a Career Services or Clinical Support team member, please submit an "ask a career coach" form here: ************************************************************************** and you will receive expedited services. Thank you! 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an online program for ST. I completed the course and since 9/23 I have been reaching out to my advisor - since thats who the company always refers me to me. His name is ***********************. The issue is - you pay $4k for the course and cant use it anywhere. Ive been reaching out since 9/23 to verify that the company is accredited with CAAHEP or *****, with no response. So you pay for a piece of paper you cant use, because you cant take a state licensing exam unless a school is accredited with CAAHEP or *****. This isnt information that you would know just as a student off of the street registering for a school.

  

  Business Response

  Date: 02/26/2024

  *******************, we are so sorry that you have had trouble getting ahold of your advisor. We understand how frustrating that can be and communication is our top priority. We will review your Student Success Advisors outreach and provide coaching if necessary. All of our programs lead to nationally recognized certifications and the ***C is an accredited certification through the National Center for Competency Testing (****). Once you have completed the clinical component required for certification and you have successfully passed your certification exam, you full certification will be released to you from the **** and you will be authorized to work. The **************** does not require accredited with CAAHEP or ABHES licensing for Surgical Technologist, the **** is accredited by the National Commission for ******************* (NCCA) which is an approved accreditation agency and accepted by employers in your state. Since you have completed 100% of your program and passed the 21-day withdrawal period, you are not eligible for a refund. This was agreed to and signed in your enrollment agreement. Your advisor will follow up with you to explain the certification authorization in further detail and provide resources for finding a clinical site. Thank you! 

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  A paying patron should not have to reach out to BBB in order to receive response from a company. Five plus emails, along with a text message attached to every single email with no response is POOR business practice. The company should not market themselves as a course that you can leave certified by. I do not care that the **************** doesnt require certification. Im aware of that, *** worked as an uncertified surgical technologist for over three years. I paid for the course as a way to further my education. This has not only affected me, but at least one other person *** worked with who is also now out of her money and enrolled in *actual* program that is accredited. Whenever my advisor was taking my money he never once felt the need to mention to me that it was not the case. Poor business practice all around. I shouldve known that was the case whenever I started reaching out about accreditation and heard crickets on the other end of the line  

  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through this schooling program and making my payments on time, then I got very sick with a mass on my ovary which they was power site I had cancer. I was very sick I had to quit working and go through a lot of Dr. ************ and ended up having surgery. In town I was not able to finish the program in the amount of time they were giving **** dont feel I should have to pay for something that I wasnt able to complete because of health issues.i reached out and they more or led told me that they were sorry but they still want their money!

  

  Business Response

  Date: 02/12/2024

  Hello *******, we are so sorry to hear about your health issues and are wishing you a speedy recovery. While we do have a 21-day cancellation period in order to receive a full refund, we also have processes in place to assist students who have health or personal issues like yours. In reviewing your file it looks like you've spoken to our student payment services team but not our Student Advisors. If you are able to provide us with documentation, we can work toward making accommodations. We will have your Student Success Advisor reach out to discuss further. Thank you for your feedback!

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed the payment agreement form. I knew that I would not have funds until 2/7 and so I did not sign the payment agreement. They debited my account anyways on 2/6 which ******** my account.

  

  Business Response

  Date: 02/08/2024

  Hi ******, we are so sorry for the mix up and the accidental charge to your account. We appreciate you sharing your feedback, we will review our processes to see what went wrong and how to prevent it in the future. From our records it looks like you have been in communication with your Education Consultant. It can take up to 30 days for the refund to full process and be returned. Our student payment services team is actively working to refund your account and we will follow up with you shortly. Again, we apologize for the inconvenience and frustration.