Reviews

Review Details

• Review fromRaynell E

  Date: 11/13/2024

  1 star

  Raynell E

  Date: 11/13/2024

  I purchased a furnace and AC unit in 2022. They said they were going to come out every year to make sure my furnace and AC was properly working. They never came out not one time and its the second year first when they installed it in 22. The person who installed it had a gas leak and it was gas leaking in my home now. Two years later. I wake up November 13, 2024 and I dont have any heat. They tell me. I have to wait till November 19 to get some heat and its cold and the manager name is *******. He was very rude to me and he hung up in my face and I do not know what to do. All I want is for someone to come out a little sooner to come fix my furnace. Its under warranty and I think that Randazzos should come out and fix my furnace but they said I have to wait till the 19th. And my home is very cold and I dont know who to contact because the manager keep answering the phone and hanging up in my face and I spoke with another manager, which was a lady and she was rude too so This is not a good company to refer anyone too.
  

  Randazzo Heating & Cooling

  Date: 11/14/2024

  We moved this customer into the service schedule on 11/14. We found a spider web blocking a burner and causing no heat. The issue was resolved and the customer is ******************** properly.

• Review fromCraig S

  Date: 10/02/2024

  1 star

  Craig S

  Date: 10/02/2024

  I purchased a new HVAC unit end of July - the installation seemed to go smooth however getting the work inspected has become an issue. While Randazzo said the inspectors would be coming out, when nothing was happening, I called West Bloomfield myself. The inspectors both came on the same day, (mechanical and electrical), the electrical passed since it was a replacement, but the intake/exhaust did not. This was on September 17, the inspector's comment " I wouldn't use the furnace until they fix it". I called Randazzo they said they would get the report the inspectors' uploaded, and someone would be contacting me within 48 hours. Not hearing from Randazzo, I called again on September 27th. I was told someone would be contacting me no later than Monday September 30th. It's October 2 in the afternoon, still no call - so I have put a call in for the General Manager to call me. **** you spend $10K for a new HVAC unit and you are told to not use it. And then have to waste time to chase people down to do what they said they were going to do in the first place.
  

  Randazzo Heating & Cooling

  Date: 10/03/2024

  Spoke to this customer on 10/2 and set up our violation repair for 10/3. Violation repair was completed 10/3 and re-inspection from the municipality is set for 10/9. We fully anticipate passing inspection for that date. We have also spoken with the homeowner today to keep him up to date on the progress. We are completed as far as we can take it until then at this time.

• Review fromAntionette A

  Date: 06/24/2024

  1 star
  I purchased my mini split around 2 years ago It never passed inspection They came one time and it failed again and and randazzo never came back out It has not been running correctly I have to turn it on and off constantly. All winter long I went freezing in my bedroom because when I called them to let them know the system still was not working I was told it would cost me $200 for them to come out. I made a total of four appointments they never showed up. Now it's summer again I turn it on to run on the lowest setting and now it smells like fire and again they're saying oh you're warranty expired No it did not No one ever came out to check from the very first beginning I've been having this faulty running system since the beginning. I have a 10-year warranty but I can't even get them to come back and check what they never checked from day one without the representative arguing with me I'm tired. When I call randazzo I am told that it's up to the mechanics discretion of how much to charge me so I've been sitting here in heat without a system when I turn it on it smells like fires burning yet I can't talk to manager. I just shouldn't be charged for something they never did correctly from the beginning and they know it. I was told randazzo's stick behind their work but absolutely do not!!! I am beyond upset because now I have to find another company to come and see what they did wrong and possibly reinstall it because they never fixed their problem from the start. It's been 2 years and I'm still getting the runaround. This is absurd Please do not use them!!! They will rip you off and give you a burned out piece of garbage Don't do it please. You will end up using fans for the summer and space heaters for the winter They sell you garbage. I've been using it a little at a time on the lowest settings but it is obvious it's gone. I'm crying. This hurts.

• Review fromKelsey S

  Date: 11/07/2023

  1 star
  I have never written a poor review but we had bad go to worse with this company. Our air conditioning unit broke at the end of the summer. We did some research and decided to go with randazzo. I have never worked with such a horrible company. First, one of their people fell in our attic and kicked a hole in our bathroom ceiling. Totally get that accidents happen but they didnt repair it or give us money back. Instead they had one of their guys patch our plaster ceiling with spackling and tell us we could paint but theyd pay for a can of paint which they never did. After spending ****** dollars, youd think theyd hire a professional to fix their own damage.Next up we lost electricity in three of the rooms on our second floor after the install. We had no electricity for 2 weeks. I called and they sent someone out eventually for which I had to take off more work. No remedy. We had someone come twice more to resolve that. During those fixes they cut an extra hole in our bathroom wall and left us with a mess (see photo). The light switch cover no longer fits over the damaged hole and they cut a second hole without even asking.It gets worse. We had them install a smart thermostat for our heating and cooling while they were here for the initial install. A month after the install, it got chilly so we turned on our heat using the new thermostat. It didnt work. Our heat wouldnt go on. They couldnt come all day so we waited until the evening. The guy never showed. So we had no heat in 30 degrees with a baby. The next day they came and were able to fix that. I asked about the damage to our ceiling, light switch, wall and the 9 TIMES I had to stay home from work for them to come. They gave us no money back nor were empathetic.I would not recommend this company nor would I ever use them even in an emergency. *** the install manager was nice on the phone but ultimately did nothing to resolve their many and costly issues.0/10.

• Review fromLaura L

  Date: 06/20/2023

  1 star

  Laura L

  Date: 06/20/2023

  Air conditioner & new furnace installed 5 years ago, having trouble with the air repairman came out its a **** & said there was a leak in a coil, wanted $1,000 to perform tests. I did not want to pay $1,000 for tests & then thier labor on top of it. I will put that money into a brand new unit but I will not be using RANDAZZO that is for sure
  

  Randazzo Heating & Cooling

  Date: 06/26/2023

  Randazzo has reached out to review this customer's concern, including offering a discounted price for the work proposed. This system was installed 7-years ago with no record of service or maintenance. We and the manufacturer encourage all homeowners to schedule yearly maintenance to mitigate expensive repairs.

• Review fromDale P

  Date: 06/19/2023

  5 stars
  We bought a mini-split system in spring 2023 and they did the install well, but my wife didn't like the looks of the line-hides in the back or the larger unit on our main floor. They were kind enough to come back two weeks later and uninstall the larger unit and the line-hides. Fantastic customer support, pricing, and workmanship.

• Review fromjoseph m

  Date: 05/08/2023

  5 stars
  I bought a ********** mini-split system from Randazzo in 2016. For the most part it has performed nearly flawlessly, I did have a couple minor issues they addressed promptly in 2020 and then again this year. At this point enough time had elapsed that it could be determined that what had initially appeared to be a wear issue was actually a materials defect from a sub-supplier going back to the original installation which was well out of warranty by now. Rather than patch a fix doomed to fail in the future Randazzo sent a crew for an entire day and replaced the defective materials and my AC is as good as new at no cost Can't say enough good things about ******* *********** manager and **** the technician that made this happen, it's rare to find a company that stands behind their work like this I highly recommend Randazzo

• Review fromMatthew S

  Date: 06/17/2022

  1 star

  Matthew S

  Date: 06/17/2022

  Had a furnace and air conditioning unit installed January of 2019. Theyve had to come back the beginning of every summer to recharge the air with refrigerant and try to find a leak. This year (2022) is no different except now the service warranty is done and I have to pay 95 dollars per visit for something they havent been able to fix for four service appointments now and one more scheduled for June 30th to try to find a die stain showing the leak! Thatll be 5 days missed from work at 300 dollars a day and 200 dollars in service fees! **** dollars lost for a lousy install and furnace that cost ***** dollars! 3.5 years old, Id have been better keeping the 21 year old unit that was working fine!
  

  Randazzo Heating & Cooling

  Date: 06/21/2022

  The customer was contacted to discuss his experience on 6/21/2022. The homeowner was informed we would make it right, and we will . Customer was glad to hear from us. We are scheduled to make the final repair on 6/30/2022.