Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was “seen” by the emergency department on 5-16-2024. We walked in and nothing was done. They didn’t do any tests and gave her tylenol. They billed my insurance for over $1000 and now I am forced to pay $350 for tylenol. The “Doctor” didnt do anything as my daughter was screaming in pain. A few hours later she was released eith no answers. I have contacted the hospital was no answers as to why I am paying for care that was never received. No one is helping me and we were billed for thibgs that were not even completed. This hospital has dcammed us on more than on ovcassion andI want answers as to why we are billed for care that was never given! This was such a huge waste of time and disappoibtment at the tine and now even worse getting stuck with a fraudulent bill. This hospital needs to be investigated. I want my portion of the bilk to be removed because I should not have to oay for somethibg that was never done. No tests, no fluids, no nothingexcept lying on a hospital bed and given tylenol!

  Business Response

  Date: 07/08/2024

  The matter has been addressed with the consumer. 

  Customer Answer

  Date: 07/08/2024

  
  Complaint: ********
  
  I am rejecting this response because: I was extremely ill when the man called me

  to discuss the matter. I sent a message asking for their supervisor to contsct me VIA email inregards to this. I was told but the guy who called me “We don’t really do anything for kids. We give them tylenol and let them sit there for an hour and if they are better we let them go home.” If thats the case, why aren’t Parents notified of this at the desk? Instead of taking them back and charging us $1300 for tylenol? This matter is not ressolved! 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 07/22/2024

  Today, this complaint is being forwarded to our Risk Department, ***** ******.

  Customer Answer

  Date: 07/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  All it states is that its being forwarded to the risk department. Nothing else. I expect Promedica to let Parents know they do not do much for children in the ER as it was stated to me AFTER we were brought in the ER then charged thousands. They dont run tests, no bloodwork, nothing. They are only monitored and given tylenol in which can be done for free by a parent at home! It was AFTER the fact we were already charged that we were told this. This should be told immediately in the ER so Parents know NOT to waste thousands of dollars on tylenol for this and nothing else to be done! Transparency its non existent at this hospital. And they need to be held accountable. 

  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12 I called Dr. **** office and wanted to come in for a sick visit instead the office opted to do a telehealth visit. At the time of the visit the doctor was advised the patients mother had been diagnosed with with a viral infection / pharyngitis and he believed he caught it from her based on his symptoms. Doctor advised the patient at the time of the visit that he should have come in the office that way she could have looked down his throat. Doctor advised she wanted the patient to take a covid test which came back negative the same day it was administered at home on 7/12 in order for the patient to come into the office for pre planned appointment that Fri 7/15. Appointment was cancelled for 7/15 as patient was advised he would be charged for an additional visit for seeing the doctor again for a concern that could have be resolved in one visit. Visit was going to be a wast of time on 7/12. Because of the failure of the primary doctor not prescribing an antibiotic and the patient's condition continued to worsen. Patient then had to seek care and see two additional doctors and finally after seeing a third doctor at Monroe Urgent Care on 7/17 to get antibiotics and shots for relief. Patient wants the full deductible of 106.00 refunded to Blue Cross and not to be charged the co pay of 30. The doctor did nothing for the patient and caused the patient to suffer and feel worse. 7/21: Office manager Anne reaches out to discuss concerns. Concerns were advised to Anne and Anne stated she talked to doctor **** who advised all charges for the telehealth visit were valid and the doctor is not willing to waive the charges. Upon explaining to Anne that additional care was needed due to the patient getting worse she continued to act unprofessional and not care. Anne advised she would fill out a RL6 but most likely it would be denied and come right back to her. Patient just wants to be refunded and move on and be done. Patient feels very put off and is highly upset.

  Business Response

  Date: 08/01/2022

  ProMedica’s goal is to ensure that individuals have a positive experience during all interactions with our healthcare providers and staff. We’re sorry to hear that someone recently reported having had a disappointing experience, and we are reviewing the reported issue. To protect patient privacy and comply with HIPAA rules, we cannot share any additional information publicly. However, we will work directly with the concerned individual to better understand and help address his concerns.
  

  Customer Answer

  Date: 08/04/2022

  
  Complaint: ********
  
  I am rejecting this response because: I did fill out a hippa form allowing the BBB access to the medical records. No one has been in contact from Promedica to discuss the complaint or the RL6 that was filed.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/15/2022

  ******* received a letter and I spoke with him today.  I will continue to work with ******* to address his concerns.  

  Thank you,

  ***** *******