Reviews

This profile includes reviews for Mr. Rooter Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr. Rooter Plumbing

  5139 E River Rd Mount Pleasant, MI 48858-9204

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  Mr. Rooter Plumbing

  510 W Pickard St Mount Pleasant, MI 48858-1502

Review Details

• Review fromAndrea C

  Date: 03/14/2023

  1 star
   WISH I COULD GIVE THEM ZERO STARS!!!! I have NEVER had such a poor experience with a company before. The plumber that came to my house fabricated every detail of the job he 'completed' from start to finish. I had a sewage issue that caused flooding of my basement and sewage back-up into my toilet. After the plumber left (which is a SCAM as a quick google search reveals - for a cool $600) there was no water in my toilet and the basement was still flooded. He initially told me to 'fix' the issue I would need to have them come back out for a 'hydroscrub' (for the low cost of $1050) and he also recommended a 'dig estimate'. At the direction of the wonderful company that did my sewage clean-up I called a different plumber. The second plumber was able to come to my house, assure me I did not need a hydroscrub nor a dig estimate and they ACTUALLY cleared out the roots (which resolved the flooding and the lack of water in my toilet) for $220. Customer service was TERRIBLE for Mr. Rooter as they kept defending their plumber even though he obviously did NOT solve the problem (and even noted that in his invoice that the problem was not solved), Mr. Rooter NEVER followed up with me to tell me the job was incomplete and what next steps would be (even when I called them they were unable to tell me what the plumber had did - who doesn't know what their own plumber does in people's houses?!?!?) and defended his lie that he was in my house for 1.5hrs. Their only solution was that I should have called them and told them the roots weren't cleared out - THEY DID NOT GROW BACK OVERNIGHT!!!!!! The first plumber DID NOT DO HIS JOB!!!! Since using them I have heard horror stories from other clients that Mr. Rooter is just trying to scam you and steal your money. I am first-hand proof that this company is nothing but a SCAM and there are other local plumbers that are happy to do a thorough, REAL job for an absolute fraction of the cost. DO NOT USE THIS COMPANY!!!!!

• Review fromTerry K

  Date: 11/03/2022

  1 star
  If zero stars could be selected, zero stars would be chosen. The service provided was augering tree roots in the drain pipe between the toilet and the septic tank. The quoted price was $1,100.00 (figured on a tablet and shown to the customer) but a 'discount' was offered and the customer was charged $1,000.00. $1,000.00 cash was given to the serviceman. A receipt was requested but the serviceman said he couldn't provide a receipt, one would be mailed to the customer. A receipt arrived a few days later indicating $801.00 had been paid. Upon contacting the store (and making personal appearances at the store) to inquire about the missing $199.00/$200.00, the customer was told that he had paid $800.00, not $1,000.00. That is not true, the customer paid the serviceman $1,000.00 cash on site and if he had paid just $800.00, why did he get a receipt for $801.00? Something is rotten in the state of Denmark and the BBB has been contacted. Your customer is a senior citizen, good going Mr. ********************** serviceman.

• Review fromRichard M

  Date: 05/14/2022

  5 stars
  Mr.Rooter came out to clear a drain from my crawl space to the main. With out snaking or putting a camera in the drain he determined I needed a water jet to solve my problem. They came back the next day and cleared the drain with the water jet.The problem I have is that I was charged $1120.00 for one hour of worked that was conducted by two men, that also filled their jet tank with my garden hose. They did a good job but the cost was a total ripoff.