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Business Profile

Window Tinting

Lakeshore Window Tinting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped my car off for tint job, picked it back up in 6 hours the front of the car was completely damaged. The grill was cracked & as though it can been taken out . I just bought the car & was aware of all the pre flaws that's wasn't one also it was scratch back on the trunk like someone had stepped on it & the whole hood was damaged. I have pre pictures before dropping it off after I only had the car for less than 24hrs before I took it to tint. The receptionist ***** wouldn't allow me to speak to the owner , also I called the police & made a report. I feel like the grill should be replaced & the dents in the top of the car should be repaired also .

    Business Response

    Date: 01/23/2023

    On January 12th @ 10:30am we had an appointment for window tinting for ***************************** for a 2016 ************. After we completed the service the customer accused us of damaging her vehicle. ********* dropped the car off and left immediately after handing the keys to one of our installers. 

    ********* mentioned she picked the car up less than 24 hrs before this appointment. This vehicle had multiple damages upon arrival, none of which had to do with a window tint job. The entire roof was dented in several spots, scratches all around, along with several other blemishes and imperfections. Upon retaking possession of the vehicle, ******* returned and had the opportunity to speak with the owner, the installer, the receptionist all at the same time. There was no means of having a reasonable conversation with her regarding the matter and from there she decided to notify the police. The police officer spoke with the owner of the shop and shortly after left the property. Shortly after she called and asked to speak with **** but he was in the middle of a large installation so ***** said that he would take a message and have **** return the call. She was displeased with this offering and decided to hang up the phone after saying that we will just settle this in court. We have had no further communications with her after that fact. As an upstanding local business, this is an unfortunate situation as we take a high level of pride and care into each job.

Lakeshore Window Tinting LLC is NOT a BBB Accredited Business.

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