Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Merchandise

Sharper Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Reviews

This profile includes reviews for Sharper Image's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sharper Image has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.14

    Average of 70 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • HOLLY S

      Date: 12/17/2022

      Would give them 0 stars if I could. Wish I would have read these reviews before ordering. Everything being said here is true. The online site is totally deceptive in the way things are presented and then they refuse to honor what you know you were offered. Then when you say fine, I want to return everything, they say they can only give you a store credit!!! Do not order from this company!!! Horrible customer service also, just want to argue with instead of trying to make the situation right. I ended up just disputing it with my credit card company.

    • L. E.

      Date: 12/15/2022

      Very disappointed in this company. I ordered the heated insoles - the day after I received them I charged them but the charge only lasted about 15 minutes, plus looks like something is wrong with charging area. I called to talk with someone about this and was on hold for over an hour so gave my number to call me back - 3 days later and no one has called back. They say they will not accept the return of these because the package was opened. I opened it to charge it but it was never in my shoes, just wanted to check charging. There is no way I would know these were defective if I didnt open the box.

      Sharper Image

      Date: 12/16/2022

      Hello and thank you for your time! I am truly sorry to hear your replacement arrived defective *****! Please know this is not the experience we want for you and we are happy to accept returns for all defective items. I do not wish to put you through the hassle of returning a defective product so please discard of the item as you wish. I have submitted the request to have your full refund issue back to your method of payment. Please allow 5-7 days for your refund to reflect through financial institution.

      L. E.

      Date: 12/16/2022

      Thank you for taking care of this.

    • Ben S

      Date: 12/07/2022

      I tried to buy an item from the Shaper Image. The website advertised 20% Off SITEWIDE + free shipping. When I checked out, I was not able to get the promotional discount because a rep from the company (on the phone) said certain items did not qualify for the discount, even though nothing in the promotion headline indicated that certain items were excluded. In addition, the free shipping offer was only to be applied on my NEXT purchase, not the current one. Again, very deceptive. Really not free shipping unless you made a subsequent purchase. This should be considered false advertising and reported to authorities. DONT BUY. FROM SHARPER IMAGE

      Sharper Image

      Date: 12/08/2022

      Hello and thank you for your time ***! We apologize for any frustration. Please know we do try to be as transparent about our offer as possible. When you click on the banner offer "20% off and free shipping with rebate" we do advise some exclusions may apply. Please know we are offering Free shipping with rebate. At this time with our Free shipping with rebate offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total! After the order is placed it is refunded as a cash back rebate. I have reviewed your order and I show 20% off and free ground shipping was applied with no rebate for you as well. Please know it is not our intention to make anyone feel the way you do now when placing an order with us and your feedback has been sent to management regarding the banner offer.

    • Tiffany S

      Date: 10/14/2022

      Will never support this company. We tried to resell an RC car online for my som to get his money back, and the company reported us as fraud and claimed it was a counterfeit! It was their own product bought directly from them. If they report their own goods as fake, there is clearly a red flag!

      Sharper Image

      Date: 10/17/2022

      Hello and thank you for your time! I am sorry to hear this happened. May I ask where you attempted to resell this? At this time Amazon will flag items they feel are counterfeit and will require the seller to get permission from the brand. We would like to discuss this further with you at this time *******! Please give us a call at ************** to speak with a specialist further.

    • h. s.

      Date: 09/23/2022

      I have just two words: THESE ****. I got a pair of earbuds and one was completely phony and the other broke within days. The foam earpieces came off within a day and you DO deserve these terrible reviews. one of the earbuds completely stopped working and when i got it fixed the volume was c*** there was very little volume. Hope you go to prison for false advertising, you deserve it

      Sharper Image

      Date: 09/26/2022

      Hello and thank you for your time Hope. I am sorry to hear your purchase has caused such frustration. Please know it is not our intention to cause anyone to feel this way! I am unable to locate any orders on file for you with your email and name at this time to further review the item in question and to ensure a refund is issued. Please give us a call at ************** to speak with a customer service specialist further about returning this for a refund. We look forward to making this right!

      h. s.

      Date: 09/28/2022

      **,thank you and have a nice day!

    Sharper Image is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.