ComplaintsforDream Cloud Vapor, LLC
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Complaint Details
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Initial Complaint
05/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a dream cloud premier mattress in XL Twin. It came in front of the garage ( dont even go out there, in a **********, 3 days in the rain.Got a substitute from the company- glad about that for sure. But now its left ( no notice again), its in front of our detached garage in a ripped open box in snow. For another 4 days. Hole in the plastic - no we were not willing to use a matress with possible, likely mold. Contacted company. First matress I was told to send to an environment control place ( which I did.). But this mattress- I asked & asked if theyd pick it up - no. So I took that as well to the environmental place. Expecting a refund . but certainly never ordering from their company again. I expect a refund for 1 XL twin premier mattress. Enough is enough. Please help with this refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.