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Business Profile

Auto Repairs

Crossroads Auto Service

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/14/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 11.5.2024, I took my truck to Crossroads Auto for service. The engine light was on, vehicle was slow to start and truck sounded horrible. The mechanics at ********* recommended immediate attention to coils / plugs and fuel injector. Crossroads installed a new water pump; transmission pan/gasket; ignition coils; spark plugs; engine coolant and antifreeze. The total was $1610.56. When I picked up the truck the engine light was still on, tire light was now on and it still sounded bad. I immediately returned and the owner advised to continue driving and it should self-correct. As such, the horrible sound remained and the truck began bucking. The turn signals were now out and bedlight didnt work. I returned to Crossroads and they added a new idler & tension pulley; replaced another ignition coil and spark plug totaling $309.94. When I picked up the truck the 2nd time, the engine and tire light were still on and truck was not fixed despite spending $1920.50. At this point, I returned to ********* and they found the wire harness was cut; they spliced the ignition coils and cut the factory wires and sloppily wrapped them in electrical tape. They also spliced the fuel injector connector which caused leaking. The wires used were aftermarket wiring not factory standard to ***** which caused the electrical issues and compromised the turn signals and bedlight. Subsequently, I returned to Crossroads to discuss with Mr. ****** and he ordered me to leave. I whipped out my phone and recorded a 12 minute video of what transpired. With that, Mr. ****** called the police and falsely accused me of being disruptive and left the building. As a result of the failure to fix my truck and damages caused by negligence, I was forced to go to another auto service repair. The new mechanic documented that Crossroads service was incorrectly performed. Due to the damages caused by Crossroads Auto, I spent an additional $1115.22 to correct the damages and properly repair my vehicle.

  • Initial Complaint

    07/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    They agreed to take my 2001 Cadillac deville because of an overheating issue they had it two months so i could come up with amount of money they asked for they stated that I had a tiny hole barely even noticeable in gasket he could fix it with so leak so I told him yes go ahead I pick my car up not even a ************************************************************************************************************************************************************************* and was talking to his name was *** having a normal convo I got on the phone to state to him what he told me about my car and he said Im not dealing with this s*** and hung up in our face am hasnt answered since. He was the sweetest man until I paid 1500 dollars for noth literally everything i had i have my son Im disabled i dont have that kind of money i would of left it there if i would of known this he was so rude only after he was paid i feel like they are very unprofessional and I deserve either a refund or my car fixed. Its only fair this is not right then you hang up while all were doing is talking having a normal convo ands he got all mad and snapped and hung up that gave me a guilty vibe then wouldnt answer its just not right its absolutely crazy

  • Initial Complaint

    06/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    03-21-2022. I got my oil changed at cross roads auto. They did not tighten the oil filter so therefore I lost all the oil in my car. I took it back there and they told me that nothing was wrong with the oil change but I needed something else fixed for $700. I got a second opinion and my oil filter was not screwed in place. My husband went back to get the reimbursement and the owner was so rude to him. He gave me $40 back when I spent over $100 on the oil change and then the oil I had to put back into my car.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 50

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Contact Information

6230 Lovers Ln

Portage, MI 49002-3028

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(269) 327-4026

Customer Complaints Summary

3 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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