Business ProfileforWatson's of Kalamazoo

I purchased an almost $8,000 hot tub in February of this year. They said it would take about a month to get in but it only wound up being 2 weeks. They hired a 3rd party to deliver the hot ********** were ill equipped, to handle the job! The guy brought 2 young boys who only weighed MAYBE 250 pounds between the both of them, to pull a 750 lb hot tub on a thin piece of plywood, from our driveway, down the side of our house, in ************ through our gate door to the backyard, vs driving his *************** through it!! They couldnt get it so my ************** had to help them. Theyget it on the deck & instead of pushing the hot tub closer to where we needed it to be installed, the guy took off ALL the protective wrapping & THEN tried pushing it, which in turn broke 2 pieces of our side panels!! One was almost completely broke off & the other was 1/4 broke off, showing the aluminum inside. The guy said hed have to order more & would be back out to replace it. They left here & never wrote in paperwork how they broke anything. I called our salesman *****, who in turn, called their service department. *******, from their service department asked for ********** sent ********** assumed that they were 2 corner pieces broke & put them on order. 2 months go by & I get them to come put them on but the one piece that was broken, was a front panel & NOT a corner piece! She said if they didnt have any in their warehouse, she would do a speedy replacement order. It is now the middle of July! I have told them that we have had ************ coming in & out of the broken piece, to no avail!! I had to pay over $450, to have it installed because they dont do installation & by the time I get ANYTHING FIXED THE MICE WILL HAVE CHEWED WIRES & the $8,000, will be down the drain!! DO NOT ORDER A HOT TUB FROM HERE! It wouldnt be so bad if it wasnt such an expensive purchase, but this wasnt something for $80. It was something for $8000 and they dont care.