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Business Profile

Used Car Dealers

Twins Auto Sales, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***Dior *. ****** ******************************************************************** ******************** ************ February 4, 2025 Better Business Bureau **Subject: Complaint Regarding Fraud and Odometer Disclosure Violations by Twins Auto Sales** Dear BBB, I am writing to formally submit a complaint against Twins Auto Sales regarding fraudulent practices and violations of odometer disclosure laws I experienced on September 28, 2023, when I purchased a 2021 ******** Escalade and traded in my 2018 Lincoln * **Date of Incident**: September 28, 2023 * **Description of Fraud*On the date of purchase, I provided certified funds by check in the amount of $30,000. After reviewing my contract, I discovered several discrepancies, including incorrect financing terms and undisclosed fees. Additionally, I was not provided with a buyer's guide disclosure when signing the retail installment sale contract, which violates MCL *******a and federal regulations. Furthermore, the TV in the back passenger seat was damaged at the time of purchase. Despite receiving an "I Owe You" paper indicating that the issue would be addressed, the TV has never been fixed. I contacted the person who supposedly financed me through ****** Financial to clarify who extended my credit for this deal. During this conversation, I learned that they are not my creditor and have not extended any credit to me. They confirmed that I do not have a loan agreement.. in they have inventory lender next gear auto who they floor plan threw

    Business Response

    Date: 03/05/2025

    MR ****** WAS PROVIDED WITH ALL DOCUMENTS PERTAINING TO HIS TRADE IN AND HIS VEHICLE PURCHASED.  HE SIGNED ALL OF THE DOCUMENTS IN PERSON.  HE DID HAVE A IOU FOR HIS TV SCREEN, WHICH HE NEVER CAME BACK TO HAVE FIXED, WE DID NOT SEE HIM AGAIN UNTIL HE PURCHASED THE ***** HE DID FINANCE THROUGH **************, BUT HE REFUSED TO SIGN THE ***** UNTIL 2-27-2025, WHICH NOW IT IS STATED. HE HAS NEVER EXPRESSED ANY MECHANICAL PROBLEMS WITH HIS PURCHASE OF THE *****   THE ONLY THING I AM READING HERE IS HE DID NOT GET HIS PAPERWORK, WHICH HE DID.  

    HIS ******** WAS PAID OFF, AND SOLD. WE WOULD LIKE TO KNOW WHAT MECHANICAL PROBLEMS HE IS HAVING WITH THIS JEEP WHICH WOULD WANT HIM TO RECIND THIS DEAL AGREEMENT.

    HE DID COME TO OUR OFFICE ON 2-27-2025, AND SIGNED HIS *****, AND HE WAS PROVIDED WITH A LICENSE PLATE.  

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 20th ************************************************************************** with the giving value of 500 for a 2009 Avenger the value of **** payment 217 a month they had me get on a computer to log into my green dot account which I felt my privacy was invaded because when he seen my balance he change the down deposit **** when i told him I only had ********************************** I would be financing for six month on the rest of the payments I have been paying on a vehicle i put **** down on for three years now and they are not explaining why it so many payments it affecting my credit score saying I'm missing payment and not they are connected to credit acceptance

    Business Response

    Date: 05/23/2023

    ******************** purchased her vehicle on 03-30-2021. She put $4100.00 down on a 2009 Dodge Avenger, which is listed on her contract with Credit Acceptance.  Her Green *** account was accessed by her, and was used as proof of income to Credit Acceptance, as this is how ******************** gets paid I believe. 

    As of this date, ******************** is approximately 4 payments behind.  Her $4100.00 was used in her contract with Credit Acceptance, and if she is making payments and not getting credit for them, she will need to contact

    credit acceptance, as we have nothing to do with her car payments.   I did not see in the complaint, that there was any mechanical problems with her vehicle, just her down payment.  

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday October 29, 2022 I purchased a 2019 Jeep Compass from Twins Auto sales. I put $1500 down and traded in my 2015 ******* Sonata which was a car that was still running. The very next day October 30, 2022, I attempted to start the Jeep and it wouldn't start. I called AAA for a boost and the car still could not be started after AAA checked the battery. So, I had it towed back to Twins Auto on Sunday October 30th, and I called them on Monday October 31 to let them know it would not start. They had their mechanics check it and they couldn't find a problem, so they had it sent to a Chrysler Jeep dealership in **********. The dealership kept it from Monday 10/31/22 to Thursday 11/3/22 and claimed they fixed the coil pack which they said was causing the jeep not to start. I picked up the vehicle from Twins on Friday 11/4/22, drove it home. On Saturday evening, 11/5/22, I attempted to start the jeep and it would not start again. I called Twins and left them a voicemail. The salesman ******************* claimed that the he would have the jeep towed to Twins dealership on 11/7/22, but he never sent the tow truck. On 11/8/22, I attempted to start the Jeep, it would not start, so I made and sent a video to ******************* asking him why he didn't send the tow truck and proving to him the the truck would not start. I spoke with the finance company *********** on 11/8/22 and informed them of the situation. *********** suggested that I ask the dealer for a trade in, which I did on 11/8/22. I spoke with the sales manager ***** who stated that a trade in *** not be possible due to a submitted registration(?). I am out of $1500 and a car, also making it hard for me to get to work and take care of my family.

    Business Response

    Date: 11/16/2022

    WE DID PICK UP THIS VEHICLE AGAIN AND TOOK IT BACK TO THE **** DEALER.  WHEN IT GOT TO THE DEALER, IT STARTED RIGHT UP.  IT IS CURRENTLY THERE BEING INSPECTED AND WE ARE PAYING FOR ALL REPAIRS

    Business Response

    Date: 12/01/2022

    THIS VEHICLE HAS BEEN SERVICED AT THE **** DEALERSHIP, NOT TWINS AUTO SERVICE.  WE HAVE BEEN IN CONTACT WITH THE DEALERSHIP, AND THE CUSTOMER,  AS LATE AS 11-29-2022.  THE **** DEALERSHIP IS DOING THERE BEST TO 

    CORRECT THE PROBLEM WITH HER VEHICLE, AND ALL REPAIRS THUS FAR HAVE BEEN COVERED BY TWINS AUTO SALES.  WE ARE DOING OUR BEST TO CORRECT HER REPAIRS AT A TIMELY MANOR, BUT AS WE HAVE NO CONTROL OVER

    THE **** DEALERSHIP.  WE ARE WORKING WITH THEM ON A DAILY BASIS ON THIS MATTER, AND WILL CONTINUE TO UNTIL THIS REPAIR IS SOLVED TO HER SATISFACTION.  

    Customer Answer

    Date: 12/05/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I consider this complaint resolved.

    Regards,

    *******************************

Twins Auto Sales, Inc. is BBB Accredited.

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