Business ProfileforInfinite Auto Protection
Current Alerts For This Business
In May 2022, BBB investigated Infinite Auto Protection’s business practices due to the number of complaints on file. Infinite Auto Protection is a d/b/a (doing business as) of Opulent Marketing. Signage at the business’ location 10000 Wayne Rd, Romulus, MI lists Opulent Marketing as a business at that location. BBB contacted the property manager for this location who confirmed the business as a tenant. The property manager could not confirm whether employees arrive or work there daily. Certified Mail to the Romulus address was returned by the U.S. Postal Service marked “UNCLAIMED”.
BBB also attempted to contact the business multiple times by calling 888-734-7392. Phone option #1 “For a Quote” results in a message saying “You’ve reached us outside of our normal business hours”. According to the message, normal business hours are Monday through Friday 9am to 6pm EST. Based on consumer complaints and BBB’s attempts, this message has been in place for several months and is heard even when calling inside of normal business hours.
The remaining phone options: 2 “Customer Service”, 3 “File a Claim”, 4 "Auto Repair Shops”, and 5 “Dealerships”- all result in long hold times or no answer. BBB was not able to leave a message.
At this time, the company is believed to be out of business. BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers. BBB encourages consumers with unresolved issues to file a complaint with BBB and the Michigan Department of Attorney General.
Additional business information
On
May 19, 2022, the Michigan Attorney General's Corporate Oversight Division sent
Notice of Intended Action (NIA) to Opulent Marketing, Inc d/b/a Infinite Auto
Protection. The Notice alleges “IAP/Opulent has not lived up to the terms of
its own contract”.
The NIA cites evidence from consumer complaints that “consistently
raise the following concerns”:
1. Claims process misrepresentations. IAP represented that it “guarantees 100% payment of all covered repairs” and offers “fast 24/7 claims process”. Consumer complaints indicated IAP claims process is difficult, time-consuming, and replete with delay.
2. Contract cancellation refund misrepresentations. IAP’s website represented “100% Risk Free” and “30 days money back guarantee on all vehicle services contracts”. An unknown number of service contracts contain conflicting refund cancelation provision. IAP has construed the contract in its own favor, utilizing the provision resulting in a smaller refund amount owed to the consumer.
3. Non-payment of cancellation refunds. Most (and increasingly all) complaints report IAP’s failure to pay cancellation refunds. Repeated calls and emails by consumers are met with silence, or a response that the refund is “in process”.
The Notice invites the business to explore a voluntary assurance agreement to avoid further investigation or litigation.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- Romulus, MI 48174-3431
- BBB File Opened:
- 7/10/2018
- Business Started:
- 6/10/2008
- Business Started Locally:
- 6/10/2008
- Business Incorporated:
- 6/10/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- infiniteautoprotection.com
- Business Management
- Mr. James Hanson, Operations Manager
- Mr. Isaac Saada, Owner
- Contact Information
Principal
- Mr. James Hanson, Operations Manager
Customer Contact
- Mr. James Hanson, Operations Manager
- Additional Contact Information
Fax Numbers
- (734) 939-4132Other Fax
Phone Numbers
- (734) 396-6699Other Phone
- (734) 939-4132
Customer Complaints
160 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Customer Reviews
57 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Quinn K
1 star05/05/2024
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