ComplaintsforKevin's Jewelers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 3/25/2022 * entered Kevins Jewelers @ ***************************************************** ,In hopes to find me a ring for my Birthday .which is Apri* 24 , 2022. The Sa*es *ady showed me severa* * chose such a beautifu* ring . I was ab*e to put it in the *ayaway made two $20 do**ar payments 3/25 and 4/7/2022.Then Apri* 12 ***** * was ab*e to get my ring out of *ayaway . Then had to get it sized they to*d me it wi** take a coup*e of hours after 2 attempts * fina**y got my ring ..*ater that evening * rea*ized one of the stones was missing * ca**ed to the store The owner apo*ogized said bring it back not knowing it wou*d take two more days * exp*ain * wanted For my Birthday and * wou*d be out of town and wou*d return 4/26/2022. We both agreed bring it back after * come back in town.. on Apri* 13 2022 * came home washed my hands excited about my ring Ta*king on the phone bragging about my ring *ook down at my finger notices something missing omg The top of the ring was missing .. * traced back from *ooking in my car sidewa*k , *ooked in the sink on my f*oors everywhere. So Apri* 14 ***** Friday Morning * came Back to Kevens Jewelers spoke with the owner exp*ain how * discovered the top of the ring missing .he ask me where was the piece to the ring * exp*ain sir * dont know where or when it fe** off .. * *ooked everywhere.* to*d him its *ike *ooking for a need*e in a haystack. He said there nothing he can do .* remain ca*m Sir is there anything you can do a young *ady came from the back not the one who so*d the ring to me . She said * heard your conversation and theres nothing we can do she then said you can upgrade pay the same va*ue . I then said you want me to pay another $240 for another ring.* then put the ring back in the box started wa*king toward the door ,to make matters worst she said you can put it in the *ayaway ti** you save up your money. There was nothing e*se to say * was heated .at this time * wou*d *ike a fu** refund
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.