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Business Profile

Plumber

Motor City Plumbing & Drain
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service was to clear a lower level drain in the bathtub. After the plumber did his work we gave our kids a bath. The water would not drain. Motor city plumbing would not fix the issue. They said there was no guarantee on their work.

    Business Response

    Date: 09/19/2023

    We have resolved this issue with our customer. On 8/4/2023 we sent out a tecnician for a backed up bath tub drain. Our tecnician cabled the drain open. On 9/1/2023 the customer was scheduled for a tecnician to come back out due to the bath tub drain backing up still. Upon the second trip out to the home there must have been a miscommunication between the customer and the technician in regards to if the work was under warranty. The customer did not contact our office in regards to this matter. We only became aware of the issue after a yelp review was posted. I contacted the customer immediately and set a appointment to send a technician out to recable the drain open and fix the problem. I did follow up with Mr. ******** after to ensure that his problem with the drain was solved and that he was happy with the service. ******************** stated his drain problem had been solved and he was happy with the technician that was sent to him. We strive to provide the best service possible for our customers.

    Customer Answer

    Date: 09/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has performed the action and this complaint has been resolved.

    Regards,

    *****************************

Motor City Plumbing & Drain is BBB Accredited.

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