Reviews

Review Details

• Review fromMatthew K

  Date: 02/24/2024

  1 star
  My truck went in for an airbag warranty broke my dashboard and glovebox and will not repair. There tech lied on report about already being broke I HAVE pictures

• Review fromKerry B

  Date: 01/31/2024

  1 star
  They sold me a car for $14K with $20K worth of issues to fix. I will take partial responsibility for not getting the car checked out before I bought it. But - $20K? There has to be some recourse. I'm talking to an attorney.

• Review fromJalisha W

  Date: 10/11/2023

  1 star
  I would never advise any women who is purchasing a car to do business with this dealership by themselves if you aren't knowledgeable about vehicles. They sold me a car that needed multiple repairs and was dishonest with me throughout the whole transaction. Unfortunately I am still paying a note for a vehicle that needs multiple repairs that I only had for 3 months. The car also doesn't have a warranty either. Every time I reached out to them I am given the run around and also being ask to pay for the repairs which is unfair since the vehicle was defective when I received it.

• Review fromFarrah G

  Date: 04/05/2022

  1 star
  Dealing with this dealership has been the worst customer service experience. My husband and I purchased *cash* a brand new car and the updates we received as our car was being made, were not timely in any way. The amount we were told to get a certified check for, was not the correct amount. When we came in to purchase the vehicle and finalize the transaction, we had to wait 2 hours and we not notified in any way it would take that long. The temporary license they gave us expired and I had to follow up with them on getting an actual license plate so we didn't have to deal with this. When I took the car home, after we had finally met with their finance guy to sign all the papers, I noticed something wrong with the trim on the driver door so I had to bring it in and the dealership found two issues with it. They had to order parts (forgot to call me to even tell me the parts had arrived) so I brought the vehicle back. I told them I needed a ride to work. They said they would have a shuttle at 7:00 am. When I brought my car in, I was told by ***** that their shuttle service didn't start until 9:00 am. A very nice man offered to drive me to work. I told ***** before I left that I needed my car by 11:30 am as I had a meeting. No updates were received from *****, so I reached out. They said the shuttle was on his way to get me but they gave him the wrong address so it took 1.5 hours for him to pick me up. By the time I got to the dealership, I had 5 minutes to get to my meeting and was furious. I e-mailed and called ********************* several times; no response. Finally he called me, said he would look into it, and I haven't heard from him since. We have to go back to get our seat heater chips installed and I'm absolutely dreading it. I told **** I was informing him because I didn't want another customer to feel this way but the fact that he can't even call me back and TRY to keep us as a customer is really sad.