We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Repossession Services

Best Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Important information

  • Customer Complaint:
    The complaints shown in this report reflect all complaints processed with the HQ location.

Complaints

This profile includes complaints for Best Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Recovery Services LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Best Recovery Services in *******, **, repossessed my vehicle. When I attempted to schedule a pickup, I was repeatedly given conflicting and misleading information. On my initial call, I was told that the department handling vehicle releases had already left and that no further information was available. The next day, when I called again, I was informed that I should have scheduled the pickup the day beforedirectly contradicting what I was told earlier. When I pointed this out, the representative claimed that the department leaves together at the same time, proving that I was deliberately misled. Beyond the deceptive practices, the staff displayed incredibly unprofessional and nasty behavior. Instead of handling the situation professionally, they mocked me, laughed at me, and even told me they were putting me in timeout, treating me with complete disrespect and humiliation. This level of unprofessionalism is completely unacceptable, especially from a company handling something as serious as vehicle repossessions. Their actions not only caused unnecessary delays and stress but also appear to be an intentional effort to make the process more difficult and punitive. This behavior is a clear violation of consumer protection standards, as well as Michigans Collection Practices Act, which prohibits deceptive, misleading, or abusive conduct by repossession agents. Additionally, under Michigan law and the Uniform Commercial Code, repossession must be conducted in a lawful and fair manner without undue harassment or deceptive practices.I am requesting a full refund of any fees associated with the release of my vehicle due to the deceptive and abusive behavior displayed by Best Recovery Services. If this issue is not resolved, I will escalate my complaint to the *********************************, the ************************ (***), and ************************************ (****) for further investigation into their unfair and abusive business practices.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This towing company came to my house, drove on my neighbors lawn destroying their grass as well as ours. Threaten my mom, and purposely destroyed our property

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To ***** and **** specifically! YOU GUYS ARE TRASH. They way you run your business is quite atrocious honestly. This is the worst company Ive ever had to deal with. They towed my car due to late payment on Wednesday it is now friday i called them to see if i could pick up my car because i had the money for it and they told me i wasnt allowed to come get it until Monday with no specific reason other than they didnt feel like it so i asked if i could get my belongings out of the car and they told me to make an appointment didnt even tell me how and told me i shouldve came and got my stuff the day they towed it but how am i supposed to get my stuff if i dont have a car and i told them i have 4 kids in carseats, all of my bank cards, and my drivers license is in there and I needed it for Saturday they said word for word its not my problem. I have medication in there from my daughters surgery that she needs and they wont even let me come get that. At this point ints inhumane how they treat people. This place needs to be closed down or change how they do business.

    • Initial Complaint

      Date:09/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They repossessed a car that my wallet was in. It's not my car. They will not even talk to me or tell me where my wallet, government issued ID, and credit cards are located.

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed couple weeks ago and they pulled my car with a AWD and now my rear wheels are getting stuck or doing loud noise I think this should had been on a flat bed or knock on the door would been nice now I dont have car scared to drive dont know what will happen if I keep driving

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is holding my vehicle with a $20 a day storage fee, business would not allow me to pick up my vehicle the same day and is charging me storage fees for time in which I would not need to store my vehicle if they would allow me to come get it.

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a car repossessed for non paymet..(behind) on payments.. they come on a weekend and got car. So I called and they aren't open on weekends even tho they can pick up cars. so I call Monday and work out arrangements with financial company. Pay the $1500 thurdays so I can have car back for weekend and I call Friday to pick up and they are appointments only and all booked up.. my car is paid in full now and I can't get it now I have to wait four extra days for them to be able to get me a appointment... fix this... if customer has car paid we should be able to pick up at any time between 8 am and closing time without a appointment...

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/14/2022 Best Recovery Service, LLC (BSR) reposed a 2018 Traverse from ****** **************************. GM Financial required an overnight payment to release the vehicle to its owners. On 9/22/2022 payment was secured for the payment: signed, accepted for on 9/23/2022. BSR during their contract for repossession of the Traverse, denied the owners access to the vehicle, access to vital medicine. BSR, under contract failed to release child restraint seats(3). Their contracted actions contributed to the hospitalization of a child.BSR is contracted for these actions and it is those people would blindly endorse these not only morally reprehensible-but criminal actions.

    • Initial Complaint

      Date:06/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company came and towed my vehicle away for repossession even after providing documents showing payment was up to date. The man continued to say he doesn't get paid if he doesn't take the truck. I explained I don't get paid if he does he refused to call a supervisor and now I have to miss work and pay somebody to drive me out to recover my vehicle

    Best Recovery Services LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.