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Business Profile

Tool and Die Supplies

Impact Train Horns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool and Die Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an impact train horn a year ago but it was a wrong one. I was buying a 5 horn but they sent me the wrong model. It was about 350 with shipping coming close to 400 dollars. They told me to send back a new one to me but nothing has been done. They were supposed to send me a replacement but they never have provided tracking. It was about January of 2023 when all this started. email is *******************************

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/23, I made an online purchase from impacttrainhorns.com of a DeWALT Quad Train Horn with Remote along with an after market battery for the sum of $240. The product is a standard name brand drill that was retrofitted to power an array of loud horns. I soon received the product, charged the battery, tested the horn, and found it worked fine. I only used the horn a couple of times, then left it alone for several weeks with the battery still on it. The next time I tried the horn, I found the battery was depleted and would no longer take a charge. I contacted the company at their listed email address describing the problem, and they responded right away, refunding me $25 for the battery on 1/2/24. I later installed a brand new DeWALT battery on the tool and confirmed that it worked. I left it alone for about a week, with the battery still connected, and later discovered that again the battery was depleted, and would no longer take a charge. On 3/5/24, I sent an email to the same address notifying the company of the issue, and requested replacement handling for my product, as well as compensation for the 2nd battery that was damaged ($45). There are details on their website about their replacement policy, which extends to a year from the date of purchase. I did not receive a reply to my email, so on 3/7 I called the number published on their website. It went to voicemail with no outgoing message identifying the company, so I left a message with my phone number. Again there was no response, so I sent another email on 3/8. I called multiple times on 3/11 without leaving messages, and sent one more email this morning, 3/12. All of my communications have been friendly, polite, and patient, and their failure to respond is perplexing. I simply want a refund for a faulty product, and for the battery I purchased separately that was damaged by it. This should come to $260: $240 - $25 refunded, plus $45 for my battery. Please persuade them to honor their published policy.

Impact Train Horns is NOT a BBB Accredited Business.

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