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Business Profile

Baker

Christine's Cakes & Pastries

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 20th, 2024, I spoke with ***** about getting a cake made for our wedding on June 7th, 2025. I placed an order and paid the full amount owed of $355. On February 6th, I called and left a message for ***** or ***** (the manager) to call me back so I could ask about updating my order to a bigger cake. No one returned my call. On Monday, February 10th, I left another message asking for a call back. On February 12th, I tried calling again with still no answer. I left another voicemail stating I wished to cancel my order due to the lack of customer service and follow through from the business. I still have not received a call from the company and I dont even know if they are still in business. I live an hour and a half away from this bakery and I was told in my initial conversation that it was acceptable to place and make updates via telephone. I am concerned this business has accepted my money with no intention of providing or delivering my wedding cake. I have read through multiple reviews stating similar situations have happened to other customers with no explanation from the company.

    Business Response

    Date: 02/16/2025

    We received notification of a complaint filed by a customer regarding communication for a wedding cake order placed in September 2024.   Per our sales policy, we were to have a written request for any changes to the order, but we always strive to communicate at least verbally with customer to address any concerns they may have.


    The individual who handled the transaction was, unfortunately, out with Covid.  Upon her return, she promptly issued a refund.   We understand events, such as a wedding, can heighten concerns and sensitivities for such an important occasion.  We have an outstanding reputation and pride ourselves with handling situations to effect a positive outcome.  


    We apologize for any delay the customer felt were caused by our staff member's illness and offer our superlative services in the future should there be an opportunity.  


    Customer Answer

    Date: 02/18/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


    While I am still NEVER going to do business with them again or suggest this company to others, the bakery did finally reach out to me this morning and refunded my full amount I paid for the cake. I believe this complaint can be closed; however, based on recent reviews from other consumers, this is not an acceptable business due to their great lack of professionalism and customer service. In short, they do not provide what consumers are paying for and that is a problem worth addressing. 

    Thank you for your time,

    ******* *******

    Regards,

    ******* *******

Christine's Cakes & Pastries is NOT a BBB Accredited Business.

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