ComplaintsforMcFadden Friendly Motors Chrysler Dodge Jeep Ram

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new punk'n orange *********** in June 2023. The dealer refused to honor the ********* retiree discount because of the color (should have walked away right then!!) This alone was an insult after 3 generations of my family retiring from Chrystler. When we took the jeep home and took the top off, we noticed sand under the pain for over half of the roll cage. After a full year, dozens of phone calls, promises to call back or escalate to regional support that never happened, and even escalation through jeep wave, the paint is still damaged with high risk of downstream impact and rust due to the sand. The dealer admitted to us that it would cause premature rusting or flaking of the paint. This dealer will deflect, ignore, and refuse to support the consumer. The staff only concerns themselves with achieving the sale....not consumer satisfaction or retention. Next step is the attorney will engage both the dealer and Jeep for ********* **** Act violations in warranty honoring. I would prefer to have the paint corrected professionally to the quality it should have been from the factory.

  Business response

  05/21/2024

  The customer purchased the Jeep when vehicle availability was near an all time low.  We were upfront with them and let them know that like most all dealers at the time, we were not accepting employee pricing discounts.  They elected to purchase the Jeep knowing this.

  The ********** purchased the Jeep in June of 2023.  We did not have a factory certified technician at the time to perform paint and body work when the ********** shared that they had a concern of sand in the paint from the factory paint job.  In September of 2023, we closed our body shop due to a lack of qualified body and paint technicians.

  The local independent body shops in the area are and have been booked out for months with insurance and customer pay work.  They are not interested in assisting in a warranty paint problem when they are struggling to assist their own customers in a timely manner.

  I wish I had a good suggestion to resolve the matter.  As nearly every Jeep dealer in the area no longer has a body shop to assist with warranty repairs with warranty paint concerns.

  My recommendation is to have the ********** contact the customer service # of Stellantis which is ************.  Maybe they can persuade Jeep to contract with independent shops

  to perform any paint warranty work that is needed by the customer.

  Customer response

  05/27/2024

   
  Complaint: 21737418
  
  I am rejecting this response because:

  The discount is irrelevant, other than disrespectful. The low stock claim is false as there were several other jeep wranglers on the lot and weeks before time of purchase.  I have pictures of the lot with several jeeps in stock due to taking a picture of a wrangler 4xe the week before

   

  The dealer has been contacted several times with promises to call back. The dealer has not called us back, attempted to support the warranty claim in any way.  The situation remains open.  Stellantis does have an open cade file and has attempted several times to contact McFadden motors to support the warranty claim not being honored. ********** has advised that McFadden motors is refuding to call them back as well.  Warranty is for repair, or ************************* ****, appropriate compensantion is to be made to the consumer.  Stellantis, through their escalation process, has advised us to contact a lawyer to pursue the dealer for breach of warranty and ********* ****.  A lawyer is our next step.  This was an attempt to provide the dealer with an opportunity to honor warranty prior to that step. 

  
  Sincerely,
  
  *******************************

  Business response

  06/18/2024

  As the general manager of McFadden Friendly Motors, I have never received a call from the McGuffy's.  As my response stated, I do not have a known way to assist the ********* in a solution to their paint concern.  Please provide the Stellantis case # and I will contact them to see what remedy Stellantis has to help a customer with a paint concern. 

  Without a Bodyshop, there isn't anything I am aware that McFadden Friendly Motors has to offer as a solution to address the concern.

  ***** McFadden

  McFadden Friendly Motors

  Customer response

  06/18/2024

   
  Complaint: 21737418
  
  I am rejecting this response because no resolution was given.

   

  case number 4062182
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 17th, my son went to McFadden's friendly motors to see about purchasing a car. They showed him a 2020 challenger which of course he liked. I was supposed to be the co-signer and he was supposed to be the primary by the time they were done 8 hours later, I was on the paperwork as the primary and my son is second. The cost of the car is 25, 419. My son called them the day after the car was purchased and stated to them the passenger seat belt didn't work and they told him to bring it back and they would look at it. The bottom line is they sold my 19-year son a car that is unsafe due to a seatbelt that does not work properly and they knew about it, that is why the salesmen did not buckle up when he went with my son to take it on a test drive. They also said they fixed a chip in the windshield and it would not spread but that started to spread as well. So, to sum it up they took advantage of a teenager and sold him a car that is unsafe and has defects and they are telling my son they will not fix the issues even though they sold an unsafe car. I will never recommend anyone to this car dealership again. I have contacted my attorney and am ready to move forward with the paperwork if the issue is not resolved. I want this issue resolved asap. Thank you

  Business response

  03/14/2023

  After receiving this notification, we reviewed the customer concern.  

  The customers son had come in to inquiry about the concerns.

  The sales person that sold this family the Challenger had the customer speak

  with our service department that quoted the repair costs to repair the vehicle as

  the vehicle was sold as is by the dealer.

  Upon learning of the customers frustration with this, I, ***** McFadden instructed

  my sales manager to make a good will adjustment to the customer and only charge

  a minimal amount to the customer for the replacement of the seat belt in question, so

  as not to imply a warranty.

  We had ***** go on the loan as primary in an effort to improve the loan terms.  

  Whether 1st or 2nd on a loan in ********, both parties are equally responsible for 

  the loan obligations.  We were only trying to make the financial arrangements between

  the bank and client as beneficial to the client as possible.

   

  ***** McFadden

  McFadden Friendly Motors

  Customer response

  03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

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