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Business Profile

Bank

Fifth Third Bank
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(513) 579-5353Email Business

About

Important information

  • Additional Info:
     
  • Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Bureau of Consumer Financial Protection v. Fifth Third Bank

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers’ names; transferring funds from consumers’ existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers’ accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers.

    The suit seeks to permanently enjoin the business from the actions listed in the suit, as well as rectify any issues with affected consumers and pay a civil financial penalty.

Overview

Fifth Third Bank

27255 Lahser Rd

Southfield, MI 48034-4744

View Service AreaView Headquarters

BBB Accredited Since: 1/1/1928

Years in Business: 102

BBB Accreditation & Rating

Fifth Third Bank is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

About This Business

Fifth Third Bank in Cincinnati, OH offers personal and business banking and investment services with branch offices in 10 states as well as mortgage and other loan servicing nationwide.

In May 2022 Fifth Third Bank acquired Dividend Finance of San Francisco, CA, a consumer finance business. BBB/Cincinnati processes complaints concerning Dividend.

Photos and Videos

Business Details

Local BBB:
BBB Cincinnati
BBB File Opened:
1/1/1928
Business Started:
1/1/1923
Business Incorporated:
8/3/1994
Type of Entity:
Corporation
Alternate Names:
Dividend Finance
Fifth Third Mortgage
Fifth Third Leasing Company
Fifth Third Securities
5/3 Bank
Kroger Master Card
UPP Solutions
Fifth-Third Real Estate
Related Businesses:
Worldpay
Business Management:
Mr. Timothy Elsbrock, Regional President
Mr. Lars Anderson, Executive Vice President
Mr. Mike Michael, Regional President
Mr. Tim Spence, Chairperson/CEO
Nicholas Akins, Director
Jamie Leonard, COO
Bryan Preston, CFO
Brennen Willingham, Treasurer

Additional Contact Information

Fax numbers
Primary Fax: (513) 744-8208
Additional Phone Numbers
Other Phone: (859) 331-7077
Other Phone: (859) 371-1666
Other Phone: (513) 887-0770
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Other Phone: (859) 441-0500
Other Phone: (513) 451-2226
Other Phone: (513) 369-0185
Other Phone: (513) 785-3701
Other Phone: (812) 934-2808
Additional Email Addresses
Primary: Email this Business
Additional Websites
Website 1
Social Media

Additional Information

Other Resources
Kentucky Dept of Financial Institutions
500 Mero street
Frankfort KY 40601
Phone Number: 502-573-3390
http://www.kfi.ky.gov/
Ohio Department of Commerce - Financial Institutions
77 S High St
Columbus OH 43215
Phone Number: 614-728-8400
Fax Number: 614-728-0380
http://www.com.ohio.gov/fiin/
[email protected]
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