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Business Profile

Tax Return Preparation

Tax Defense Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting called by this company even when I said to stop calling me

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a representative stating i could enter a plan paying them directly and zero payments would be due to the ***. Also stating I would never have to pay this money back unless i won the lottery. Never sent me a copy of the agreement, while waiting for a Tax professional to call me back and once contacted stated that what was explained to me in the initial call is not an option. at that point i asked to cancel, therefore them resulting in sending me the agreement with no refund since it was past the 7 days. they bait and switch you and take your money. I needed help, not someone to take money i did not have.

  • Initial Complaint

    Date:04/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company to assist with fighting with the *** to correct a balance that was incorrect. I sent documents, signed authorization to allow them to access my records and then after what felt like forever I reached out because I hadn't heard from them, they said that I hadn't submitted any documents to them. So again I sent everything I had fromt the ***, letters, emails, and payments. I also sent in tax returns to show that they were inccorect. I signed an agreement and paid them $2450.00 to help. I thought well that's better than what I owe the *** at this point and thought this will help. Aftewr a few months of back and forth I was told that there was nothing they could do for me. They sent me an email stating that everything the *** had sent me was correct. They promised that they could fix this and I would end up paying nothing. I asked them to keep working on this and was told that they closed my case and that was that. I am now out this money and still owe the *** 15K. They basically did nothing to help me and paid them to tell me what I already knew.

  • Initial Complaint

    Date:04/18/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased a service from MoneySolver from a sales rep for $5000 stating that they can get me the Fresh Start Plan offered by the state of California yet when I talked to the representative who is helping me they said it cant be done. It is a Bait and Switch so I want my money back. Please help me

  • Initial Complaint

    Date:12/01/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to assist me with tax issues I had to file unfiled taxed for 2 years and to assist in the settlement of back taxes owed , also to protect me for tax liens and levies and garnishments .I began make payment as of August 12th of $******* per month to the company and the company completed the filing of my tax returns only in August , in September I made my payment on 9/29 of ******* and I completed the financial information and returned it to tax specialist ******************* , and I was under the impression he was working with the *** revenue officer. On October 4th I checked by back account and it was frozen , I contacted by back and they advised that there was a legal hold on the account placed for 21 days by the ***. I attempted contact **** by phone , he did not respond, so I can the Tax defense network customer care and spoke with a manager there and he stated that he would work with **** to have the levy released well that did not happed and on Oct 16th the *** issued an second **** to the back for a different am amount again rendering me unable to pay bills , buy medication or food . I contact **** and he Minimized my concerned and side he did not think the ** would do that. I was devastated . I have called Tax defense again spoke with a manage ******* on 11/22/2023 to advise the agreement that **** and the ** worked out was not feasible for me to pay , she advise she would call me back after the holiday , no call received. Now 12/1 the *** has levied my bank again and taken every dime i have , i have noting to live on and can not pay my bills . This company promises security and help and does nothing. I am firing and I want all my money back.

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted tax defense about helping with my tax debt. Contacted about state and federal tax debt. Seeking resolution on both. The whole process took about a year. In the meantime I had to come to my own resolution with state before garnishment of wages. They finally contacted state and confirmed the payment I had to set up. No work there. Then they informed me they were done without addressing federal. I had to mail back contract because she didn't know what was on it. Then she said she would have to talk to her boss and get back to me. I was then ghosted and her phone number no longer received calls. At which point I had to reach out to customer service to get answers. I got a return out of them. Long story short I did all the work and am still out 3k with zero mitigated interest or fees.

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