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Business Profile

Beauty Salon

Glam Queen Beautique LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/18/23 I received a lip filler injection ($550) at glam queen beautique, and prepaid for another lip filler ($550), and appointment and brows by ******** ($675), using Cherry llc to finance the cost. The contract ID is: *************. I was not provided an itemized receipt or told that there was a booking deposit or non-refundable security deposit. The owner did the transaction, and put a post it note in the appointment book so her assistant knew that I had prepaid. I did not schedule services at that time. I was provided a refund policy which I signed. There was nothing in the policy regarding prepaid services. It stated if there is a non-refundable security deposit/booking deposit. And if those appointments are cancelled Glam Queen will keep the non-refundable deposit. Balance due when cl arrives at the salon for the appointments. Also, that there are no refunds for products or services rendered. About 3 weeks later, I decided that I no longer wanted the prepaid services, and requested a charge back to my cherry account for the cancelled services and the balance adjusted to reflect only the service that was rendered. ****** does process reversals, but the business has to initiate it. Over the course of a few weeks I reached out via ****** messenger, my request was denied by whomever answered the message but they would ask ********. I never heard back. Then other mediums related to the business, no response. Filed a dispute with ****** who said owner denied the request. Texted the owner who said no one that works at glam queen ever denied my "refund" glam queen had "NEVER" denied a cl refund request, then finally that she would reverse the charges on May 18, but was busy. Charges have not been reversed, I requested an update via text and it has gone unanswered. Documentation can be provided on request. I just want the charges for the cancelled prepaid services reversed on my Cherry account. Thank you

    Business Response

    Date: 06/13/2023

    Hi *******, 

      We have a strict no-refund policy. You have been informed of this. You have been ok with this. Whenever youre ready to book the rest of your appointments we will gladly service you. You prepaid the services because the third party that lend you the money to pay makes you use it or lose it basically. I can not refund you because you did not pay me, ****** paid me. I hope you can stop with this issue already. You said you were satisfied with the services and had a great experience. I am not sure what the problem is now. 

Glam Queen Beautique LLC is NOT a BBB Accredited Business.

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