Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Hard Rock Stone Works to take out our old kitchen counter tops and install new quartz counter tops. The job was done but not well, there are large gaps between the wall and the quartz in several places. When we contacted Hard Rock Stone Works about the problem, we were told that it was the wall that the counter was laid against was the issue and that we would have to get someone to fix it ourselves.We came up with a compromise to cut off the area that they were unable to secure against the wall, however Hard Rock Stone Works refused to work with us.At this time, we no longer trust Hard Rock Stone Works to do what they were contacted to do. We would like for Hard Rock Stone Works to reduce their price so we can hire another company to fix the problem.

  

  Business Response

  Date: 08/04/2022

  He has a brick wall that is uneven. The backsplash has gaps due to the uneveness of the bricks. His solution is to mill the backsplash which would do nothing to eliminate the gaps. He had his company funded legal advisory team send us a letter threatening litigation. We responded with the facts. We provided the product he agreed to and signed for and now wants us to pay for additional work to meet his expectations. Work  that is not within our scope. 

   

  I can provide you copies of the legal correspondence if you can send me another means of delivery. I attached the files to a previous version and it said they were too large.

   

  Also, this is a company provided finance job through Greensky. We have only received 20% of what is due. We asked customer directly if we could process the entire amount minus the $1000 compensation request since he agrees that is what he owes. This happened on July 7th. He responded that he would need to meet with his legal team. We are waiting for a response.