Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window was non functioning on initial installation. Service person put cheap plastic tab on which didn't work. Service person 2 said window needed replacement. That was in early November. He was ordeing a replacement window. No contact until we called the first of January. We were told that the window was delayed because their service department closes fir the last two weeks of January and that we would hear within 7 days. Called back today after no contact and are now told that it is sitting with the supervisor. No explanation provided despite our effort more than once to get ANY answer from Service.We spent ******** on windows and we expect wallside to honor their service provision. All we have received has been a runaround for months.

  

  Business Response

  Date: 02/17/2025

  We look forward to taking care of our customers concerns. A service appointment is scheduled for 2/19/25 to address the windows as promised. Thank yo!

  Customer Answer

  Date: 02/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *********

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 09/18/2024

  Thank you for reaching out. Our customer had ********************** installed on December 4, 2012 and the customer had an outstanding balance of $250.00 from their contract that they did not pay, including a returned check.  Per our contract, Section 6 states, "ll amounts is due when the installation is substantially complete. If payment is not made at that time, interest will accrue on the unpaid balance at the rate of 12%, compounded annually. There will be a fee for returned checks."  A new owner purchased the property and called Wallside for service to their windows under their warranty in March 2024, over 11 years after the initial installation.  We notified the customer they owed $250 plus interest and fees.  The customer paid $250 in March 2024, but did not pay the $670 in interest and fees incurred since 2012.  Wallside offered to reduce the amount owed to $300.

  Wallside considers customers satisfaction our highest priority and can understand that there may have been miscommunication or a misunderstanding on the amount due.  With those considerations in mind, Wallside will waive the interest and fees owed and provide service to our customer under the warranty.

  
  Thank you!

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to complaint #********. My windows still do not close and lock properly.

  

  Business Response

  Date: 07/18/2024

  Thank you for reaching out. We know our service manager was out today to address your issues and inspect the rest of your windows.  We are sorry and hope everything is fixed to your satisfaction.  Thank you!

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had new windows installed by Wallside in August 2023. The installer almost left without sealing around one of the windows. They left pieces of the windows that they removed and pieces of the new windows around my garden. The most irritating part is that my windows dont lock! Also some of the upper windows slide down when we try to open them. Very poor quality. I cant tell you how many times Ive tried to get them to fix the locking and drop down issues. My home is not secure because of Wallside. When I call them they say that they dont have emergency services. They schedule me weeks out and when they come they say they need parts. I recommend finding someone else.

  

  Business Response

  Date: 06/21/2024

  We are very sorry for the issues you have had with our windows.  We had a manager out to your home on June 11 to address your concerns.  Thank you for the opportunity to make this right. 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 1994 we purchased a bay window from wallside in 2006 we had a leak and they replaced the window. In 2021 the new window started leaking again and they sent someone out to look at it. He look at the window and said he had to take the gutter off to see where it was leaking and put chock on it and someone would be in touch after days of waiting i called them and got the first excuse why they wouldn't replace it because we changed the flashing from white to black which i had to explain to them that they changed it when they replaced the first leaking window after a few weeks of them checking there records they said they did change it and now they had to have someone else come out to see what was happening and this is when i got my 2nd and 3rd excuse now its the siding and gutters fault. I called the siding company and after looking at the house the siding company said that the window was installed wrong. After telling wallside they gave me the 4th excuse now its the roof was installed wrong so i contacted the roofing company and they told me that the window was installed wrong i then called a roofing and siding company that hasn't done any work at this house and the told me it was the way the window was installed. I told wallside this and waited for a response after a number of unanswered phone calls over months they finally said someone else would come out and look at it. Which took weeks then they came back with finally excuse that the shingles where replaced and that voided the warranty and all they would do is install a new window not a bay but a flat window and we would have to pay for it and sign a document that if anything was wrong with the wall or siding it was are responsibility to fix it and we would get no warranty on the new window. This all took 3yrs had 4 different employees come out and give 5 different excuses. Even though the roofing company didn't replace the shingles on the window they wouldn't do anything else.

  Customer Answer

  Date: 06/18/2024

  I have not been contacted in any way by wallside Windows since filing the complaint.

  

  Business Response

  Date: 06/21/2024

  Thank you for contacting us.  Our customer received a bay window in 1994.  in 2010, we offered to replace the bay.  Since then, the bay window continues to leak.  It is our professional opinion that the leaking is coming through the roofline and siding and is not an issue with the installation or construction of the bay.  We feel that a new bay will not solve the customer's leaking problem.  We are happy to have a third party engineering company determine the proper cause.  If it is determined that the issue lies with the bay window, Wallside will replace the bay window.  We are committed to standing behind our products, as evidenced by the fact that we have already replaced this bay window once.  However, our warranty only covers issues related to our manufacturing defects, which we do not feel is the issue with the Oatmans leak.  

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I would be interested in a 3rd party looking at the issue with the window but I do have questions. 
  First who picks and pays for the this company since wallside jobs out their work to contractors it would be a conflict of interest if they send a 3rd party out. I have had 3 other companies come out already everyone has told me the same thing that the installation of the window was wrong. After notifying wallside what a roofer and siding company said about the roof line and siding wallside gave me a new reason why they wouldn't cover their work. I also had a different company come out that I didn't say anything about wallside not standing behind their warranty just that I needed a new window and they also said the window was installed wrong. 
  Second there is also the issue of the repair they did when they came out the first time to expect the issue. Their repair inspector took off a gutter and put caulk behind the top of the window. This was done by wallside because "the window was not installed correctly and was leaking" which is what was told to me by their repair inspector.
  Lastly when a agreed apond 3rd party says it is the window issue because of craftsmanship or installation will I get another excuse why they can't replace it or will I get that they don't agree with the 3rd party? 
  So yes let's bring on a 3rd party that has nothing to do with either of us and see what happens.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 07/18/2024

  Thank you.  We ultimately do want to stand behind our work, as we have already done for this customer.  To date, we have not seen anything that verifies that the installation of the bay window is causing this leak.
  
  To answer the customer's questions:
  
  
   ********************** is okay having the customer choose the 3rd party, such as an engineering firm.  Wallside asks for approval of 3rd party to ensure they are qualified to assess the situation.  We can provide suggestions.  Wallside will pay for the company or reimburse the customer for such expense to ensure there is not a conflict of interest.
  Wallside will adhere to the opinion of an agreed upon 3rd party and iwill replace the bay window if it is determined that the window was improperly installed and there is not other issues related to the siding or the roof line.
  
  
  
  
  Thank you!
  ****
  

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  I am fine with having a 3rd party give a opinion on what cause the failure of this window and look forward to completing this process. I will start looking for a company that we can both agree too. Once I find a company what should be my next steps. Please advise on the next steps so we can be on the same page. 

  I look forward to hear from someone to ensure we have know further issues and get this completed.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 09/19/2024

  Thank you.
  
  Wallside Windows is an agreement with paying the $400 fee and will reach out to the company in the proposal to arrange payment.  Wallside Windows wants a representative on site during the visit by Mr. ****************** In addition, we request the feedback to submitted to both parties via email at the same time.
  
  Please let me know if you would like us to reach out to customer directly or if you will 
  
  Thank you!
  ****

  Customer Answer

  Date: 09/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved once the inspection is done and a finding is determined. If the business is found at fault and if the window and all damages from the workmanship is completed. I will accept the responsibility if it determined that it was not the workmanship at fault. I will look for a response to the next steps to setup the inspection.

  Regards,

  ******** ******

  

  Business Response

  Date: 11/07/2024

  We have spoken to the Oatmans and let them know that we have not been able to schedule the engineer to come to their home.  We are working on a mutually agreeable date and have agreed to pay for the engineer as originally promised.  Thank you

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have talked with **** from wallside and contacted the engineer and gave him ***** info so I'm am waiting hear from **** on what date the site check will be down.

  Regards,
  
  ******** ******

  

  Business Response

  Date: 12/05/2024

  We have been in touch with Mr. ****** and are working to schedule a time for engineer to do an assessment.  We have reached out to Mr. ****** on numerous occassions to get this scheduled.

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: I'm not saying this action is not acceptable it is and the company has reached out to me but because of a medical problem I had to wait to reply to the company. I did call last week but had to leave a message and nobody has gotten back. I will try calling the company to set this up on 12-10-2024. I have the free time to schedule this now and just to let the company know I am now available any day any time now. I hope we can connect and get the site check done so we can then close this out. Once again I apologize for the delay on my part and look forward to solving this issue

  
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ******** ******

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This is to inform you that the company was supposed to set up a site check with the engineer and tell me when the date and is. I haven't heard anything about this since early December and I hope the BBB could contact the company to expedite this action. I'm filling that the company is making this take longer then it needs to be for some reason. I hope that we can resolve this but I think we need the BBB to assist to get this done.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 03/17/2025

  We have been in communication with this customer.  Wallsdie committed to paying for an engineer that is chosen by the customer to do an analysis of the customer's issues.  The engineer chosen by the customer has been non-responsive.  They have indicated to Wallside they are looking for a new engineer as they prefer to select one.

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: I will not except this case as closed until we have a site check done.  I am working getting quotes for site checks and will forward them to the business as soon as possible. Hopefully the business can set a date and time with one of the engineers quickly so we can resolve this issue. The last engineer wasn't contacted or nothing was scheduled for months after getting wallside their information so I hope the new engineers will be contacted and a appointment made a little bit quicker. I have told wallside to make the appointment for anytime any date and I will be there.

   

  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I will only be satisfied with this resolution when the site check is finished and both parties have agreed on the final results. The business needs to schedule this in a timely manner. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original purchase 5-21. First issue 1-3-22 problem not resolved. Second issue ***** had multiple people from company come to understand what the problem was. All had different answers and none of them worked. Finally they decided to reinstall windows. On the reinstall day as theyre installing I find the same problem with the new windows as the old ones. **** the ***** is called he tells me he will give me a full refund but I have to return these windows or get half the money with no warranty. I told him that was something my wife and I would have to decide together. After other estimates for other companies we cant afford to fully replace Wallsides windows. So, I call **** and leave a voicemail to tell him our decision. No return call, so after three weeks I text him and no return call. This company manufactures there our windows and the process has a flaw. The sash isnt made square so doesnt fix into frame which causes air leaks.

  Customer Answer

  Date: 04/09/2024

  The business has not reached out to me to resolve the issue. 

  

  Business Response

  Date: 06/21/2024

  We reached out to customer to discuss refunding half their money back to address their issues and concerns and will stand by the initial offer of the refund. 

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to send me my money for this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We waited two months for installation by Wallside Windows. Day of installation installer called and proclaimed he had another job he had to do before mine. He said he would call about 11:30am and 12:30pm and let me know if he run into problems. Sure enough at 12:30pm he callled and said he has run into problems. He was going to push the installation back until late afternoon. This is not what I was told by the salesman. I PREPARED MY HOME INSIDE AND OUTSIDE FOR A COUPLE DAYS TO BE READY FOR THEM. Don't schedule a installation three weeks in advance and homeowners prepare and prepare and then they don't care if they show to install your windows. I want everything cancelled with this company. I was put on a back burner til they felt like working.

  

  Business Response

  Date: 11/10/2023

  We have rescheduled our customer and offered a discount for the initial reschedule. The window are installed at this point.  Thank you!

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid about $10,000 for windows and patio door.what I got for is really bad installation. Patio door sensor is gone, wires and sensor disappeared. One bushes in front of the house partially destroyed. Vinyl siding above the window cut/damage. Patio door does not lock and scratches lower locking feature. On window has very loose locking device.2 new ********************** leak waters during rainstorm, one of these windows leaks very badly. Effectively pours water inside of the room.I called and applied for warranty to fix the leaking and Wallside windows sent a kind of scammer He told me that vinyl cut was there, so they do not do any repair. More than that he did not bring replacement parts for the loose locking windows. I never in 20 years have any water leaks from any window. Now I have leaks for the Wallside windows, do not fall for Wallside Windows. Their warranty means nothing. They will scam you. I did not ask any money for patio door alarm sensor,nor for other damage caused by installation team. But leaking water inside is way over the top.Wallside windows is not a serious business. I am thinking to *** them for water and possible mold in rooms and other water damages. I am very sad, I feel that I was scammed.

  

  Business Response

  Date: 10/03/2023

  We are very sorry about the experience and want to ensure you we stand behind our products.  It seems as if there are a number of concerns you have with your Wallside windows.  We would like to schedule a field manager to do a complete assessment and come with up a solution that meets your satisfaction.  Thank you!

  Customer Answer

  Date: 10/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************

  Customer Answer

  Date: 10/04/2023

  I never receive any Proposal from Wallside Windows regarding water leaks on my window. My complaint is still active. Please activated. or I will add another. Yor webside did not give the chance to keep it open until solve.

  Customer Answer

  Date: 10/04/2023

  Walside Windows never repaired/fix water leaks. Please keep this issue open. 

  Customer Answer

  Date: 10/04/2023

  Ask Wallside Window to make good of their n30 years of warranty and fix the water leaking window. I never received any wallside windows phone lately regarding fixing this issue. Please keep open this ticket

  

  Business Response

  Date: 11/22/2023

  We had a service manager and technician visit the customer's home on 10/13/2023.  We went back on 10/18/23 to address further issues with the same manager and a crew. 

  We have not heard any follow up or feedback from the customer since 10/18/23 when our team was out there.  We will reach out to see if there are further concerns.
  
  Thank you,

  ****

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from wallside in October 2022 and paid $3,000.00 deposit on my windows to be installed. Wallside stated the earliest date that they can send someone out was June 27, 2023. Today, June 27, 2023, I had to contact wallside and left two messages to find out what time installers are scheduled to come out today to install my windows. ****** from installation called back after I left 2 messages and stated the they cannot send anyone out today due to the crew leader slipped and fell and she does not know when windows will be installed. I took the day off work and paid a handyman to take my blinds down the day before. I'm asking for either a refund, or ******** off due to my inconvenience and they do not know when they will have a crew of people to come out to install windows.

  

  Business Response

  Date: 07/10/2023

  We are very sorry.  Unfortunately unexpected emergencies do happen with our crews and that can require us to reschedule installation.  We do have the customer rescheduled for 7/15/23 and we have also provided a customer satisfaction credit to our customer for the inconvenience of the reschedule.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously opened a complaint on 10/07/22 ********************* the owner of Wallside advised he was willing to provide a refund. Case number ********. He called me ONE time, I returned his call and no other followup. I then followed up again February 2023 to provide a resolution for something that has been going on for over 4 years at this point. Wallside has lack of follow up and concern. I paid for siding on my back patio door and the work was never completed. I would like a refund of my money. I emailed and **** called me. I returned his call 03/09/23 and followed up with an email advising that I would like to get it resolved. I really would like to resolve before I file a court case because this is getting absurd! Good Day ****,I called you earlier today about 3:30pm EST and left a message. I think we have a very hard time catching each other and would like to get this resolved ASAP.My initial installation was August of 2020, at that time I had various issues with installation, customer service, and many more. One issue that has been lingering has yet to be resolved is the fact I paid for siding to be installed around my patio door. I have spoken with *********************** and various other of your managers regarding this. Ive had various people come out to my home, one person says you all can do/will do and then they get here say they have to come back because they dont have whats needed. I have emails, text messages dating all the way back to 08/2020 and frankly I want this resolved. At this point, I simply need you to pull my contract and refund my money. Had I not followed up on this, no one at Wallside wouldve followed up with me, with no follow up from Wallside. I am disappointed to say the least because every home my parents owned you all have done work on and come highly recommended. So, it was on right for me to utilize Wallside services when I purchased my home. After this last experience its truly has left me with a very very bad taste in my mouth. Meer conversation about Wallside disrupts my spirit. ************************************* ************************************************* ************ If you need anything else for me to get this resolved please do not hesitate to contact me.Thanks, Chaquanda I want this resolved this month, not another day or year to pass that Wallside doesn't give me my money back so that I can find another company to complete my job. I'm asking for a refund of $1000 to be sent via fed ex with the tracking information. The lack of customer service and follow up is the reason why they have held on to my money this long!

  

  Business Response

  Date: 03/30/2023

  Thank you and we apologize for the long delay in providing service.  We have come to a mutual agreement and a refund with our customer and she is satisfied with the outcome.  Thank you.