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Business Profile

Ceramic Tile Contractors

Northwood Kitchens, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started our Kitchen Project in 2019 at the start of the ***** crisis. So, at that time her many excuses for not being able to do the work were fairly acceptable. Unfortunately, as time pressed on her excuses never stopped. It is now September 2022 and our paid-for $20,000+ project is still not completed. We are lacking promised and paid for cabinetry, floor repairs, and construction completion. After many excuses about cabinet construction delays and not being able to find a cabinet installer to do the job for her, she finally got the cabinets and found an installer. Not all the cabinets as there were issues at the factory delaying some of them. The installer installed the cabinets provided by *********, but all the cabinets were not available at the time. New countertops for the new remodel were part of the project. We end up going to ********** for countertops and having them install them. ********* agreed to deduct the kitchen and bath countertop installation from our total and refund the difference. After years of dealing with her excuses about not being able to find a contractor to finish the job, I found a licensed contractor to do it. She came out to the house to apologize for everyone delaying our project (everyone except the project leader, herself of course) and to reevaluate the job. She agreed to hire the contractor we found to finish the job. She followed up on this promise by refusing to communicate with us anymore. Thus, after years of being patient with this woman and waiting endlessly on all her blather and BS excuses we have finally given up on her. This was our first dealings with Northwood Kitchen on the recommendations of a mutual friend. Northwood Kitchen has existed for 40+ years, but as I understand it *****************************, the daughter of the original owner has only been running it into the ground since 2019. I can't believe ********* maliciously singled out an 80-year-old grandmother to *******. We can't be alone.

Northwood Kitchens, Inc. is NOT a BBB Accredited Business.

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