Business ProfileforGrand Beach Resort Hotel

On Monday July 17 2024 I booked a room at this hotel. I am not a frequent traveler and I don't remember when was the last time I stayed at a hotel, that's why at the time of booking i assumed i would have at least 48-to 24 hours to cancel if something comes up. About two hours later my husband called at said that infect we will not be able to make that vacation because his company just let him know that he will have to be on the road that week(he is a truck driver). Right away i called expedia to cancer for a refund, they said that booking is not refundable, but they will contact the hotel to see if they would be willing to approve the refund as at this point its up to their discretion. They got back tome with a "no" from a hotel, and advised to call them myself. I did but that evening at 4:00 pm management was gone, and front desk agent said a firm "no". Next morning i called the hotel again explained my situation again, and asked to speak to a manager. I had to call three times hotel and expedia several times because they were sending be back and forward between each other, not wanting to do anything and blaming each other, and claiming that none of them is responsible for my refund. When i finally was allowed to talk to a manager, I basically was at her mercy bagging for a refund she said "no". If i want to cancel or reschedule I would need to pay a penalty of $1,353.41 I am asking for a full refund from the hotel. There are always some exclusions from rules, and I think my case is such, since i called 2 hours after booking, and then again less than 24 hours after booking. They give you absolutely no grace ******* I understand this is a non refundable booking, but how about some human decency and fair business. This is a highway rubbery. They are trying to make over $1000 on me in under 2 hours. I am absolutely trapped by the hotel, they are not willing to work with me at all. This situation is outrageous to the point that it cant be legal for them to do this