Reviews

Review Details

• Review fromJessica L

  Date: 01/10/2025

  1 star

  Jessica L

  Date: 01/10/2025

  I'm being generous with the one star because the shop that installed the device was excellent.First off, the advertised first month free never happened on Sept. 2024. Then, subsequent months, you do not get courtesy emails to remind you of upcoming payment reminders nor download appointments, so hopefully, you saved all your paperwork in a nice desktop file on your computer. Plus, one other thing, expect to pay $5 to $10 more per credit card charge per month for their upfee, depending on which type of cc/debit you *******, if you jump in your vehicle and start it at very cold temperatures (19 degrees), the device may take a long time to load up on the hand-held and the red light on the dash might not work at all (and that's normal to them), and when it does you blow, start your vehicle and head down the road as usual. A measly 8 minutes later (not normal and no red lights) it asks you to test again, which you do not once, but 15 more times because it says you are not blowing hard enough. Then bam...VIOLATION. It asks you to blow again with a light that finally pops on and low and behold you pass. Imagine that :-(I get home, wait till morning and see its on a timer and that I have 4 days to get in to be serviced for the violation. Call and explain, get it downloaded, call them back a few days later, and they tell me that it's not the machine's fault, but that I didn't have my lips wrapped all the way around the mouthpiece. Funny, that I've driven this vehicle fine for over 3 months and now I have a mouth problem.That was Dec 14, 2024. Now, Jan 4, 2025, I received a letter from the State of Michigan revoking my license for the violation of my lips thanks to this report along with the pictures of me blowing, which I appreciate, because I can clearly see that my lips are wrapped around fine on each blow. Oh, and they lied on the report as well, saying in the comments, that I "Skipped Retest" next to one of my 15 blow-tries.I'm having this removed ASAP.
  

  Nationwide Interlock

  Date: 01/30/2025

  Hi *******,Thank you for your review. I wanted to take the time to respond to each of your concerns and provide you with accurate information.Firstly, I acknowledge that we do have a credit card fee. However, we have negotiated this fee with the credit card company and have it locked in at 3% for any card used. I want to assure you that there are alternative payment methods available to avoid this fee.Additionally, we provide our clients with a download and payment schedule for the next 18 months. It is important to save this schedule to avoid missing appointments or payments. We do not send monthly reminders as we provide the schedule in advance and expect our clients to be responsible for their payments and appointments.Regarding your comment about the skipped test, the test was not accepted due to technical terms set by the state, not the interlock company. The information in your report is accurate in this regard.I kindly request that when leaving reviews, you use accurate information and refrain from commenting on things you may not fully understand. If you have any further questions or would like to discuss this further, please feel free to reach out to me at any time.Thank you,****** ****** CEO/Nationwide Interlock
  

  Nationwide Interlock

  Date: 01/30/2025

  Hi *******,Thank you for your review. I wanted to take the time to respond to each of your concerns and provide you with accurate information.Firstly, I acknowledge that we do have a credit card fee. However, we have negotiated this fee with the credit card company and have it locked in at 3% for any card used. I want to assure you that there are alternative payment methods available to avoid this fee.Additionally, we provide our clients with a download and payment schedule for the next 18 months. It is important to save this schedule to avoid missing appointments or payments. We do not send monthly reminders as we provide the schedule in advance and expect our clients to be responsible for their payments and appointments.Regarding your comment about the skipped test, the test was not accepted due to technical terms set by the state, not the interlock company. The information in your report is accurate in this regard.I kindly request that when leaving reviews, you use accurate information and refrain from commenting on things you may not fully understand. If you have any further questions or would like to discuss this further, please feel free to reach out to me at any time.Thank you,****** ****** CEO/Nationwide Interlock

• Review fromJames M

  Date: 09/26/2024

  5 stars

  James M

  Date: 09/26/2024

  Was very simple process had no issues **** was easy to work with to
  

  Nationwide Interlock

  Date: 09/27/2024

  Thank you for your words.  **** is a vital member of the Nationwide team and we are happy to have him.  I wish you well in the future and please stay safe.

   

  ****** ******

  CEO

  Nationwide Interlock

• Review fromMichael M

  Date: 09/13/2024

  5 stars

  Michael M

  Date: 09/13/2024

  Was very easy simple process for me I didnt have any issues at all, and I was always treated with respect, got called the only time i didn't recieve an email thanks for making things so easy on me
  

  Nationwide Interlock

  Date: 09/16/2024

  wanted to take a moment to personally thank you for your recent review. Your feedback is greatly appreciated and it means a lot to **** am thrilled to hear that you were treated with respect by my staff. Providing excellent customer service is one of our top priorities, and it's always rewarding to know that our efforts are recognized and appreciated.As the year comes to a close, I want to wish you a safe and joyful holiday season. May the coming year bring you happiness, success, and many more positive experiences.Once again, thank you for your review. If there's anything else I can assist you with, please don't hesitate to reach out. *************************

• Review fromDoug J

  Date: 09/13/2024

  5 stars

  Doug J

  Date: 09/13/2024

  No problems or complaints to report, went smooth from the install to the removal process which was this morning. Thank you for making this past year tolerable and not chaotic like I thought it was gonna be, respectable customer service, fast call backs and text. Thanks again Nationwide
  

  Nationwide Interlock

  Date: 09/16/2024

  I wanted to personally reach out and express my gratitude for your recent feedback about your experience with our company and staff. It truly means a lot to us to hear that you had a great experience.We strive to provide exceptional service to all our customers, and your kind words serve as a great motivation for our team. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.Thank you once again for taking the time to share your positive experience. We truly appreciate your support and trust in our company. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us.Take care and stay safe!*************************

• Review fromMike S

  Date: 09/13/2024

  5 stars

  Mike S

  Date: 09/13/2024

  Highly recommend. Used for 5 years between ********* and no issues from them. Explanation and training on how to use done before installation. All fees, including yearly charges explained up front. The device never went bad on me. Had the same one all 5 years. Calibrations were no problem and quick. Whenever I had a billing question or wanted paperwork all staff over the phone were helpful.
  

  Nationwide Interlock

  Date: 09/16/2024

  I wanted to personally reach out and express my gratitude for taking the time to leave a review for Nationwide Interlock. Your feedback is greatly appreciated.At Nationwide Interlock, we strive to keep our clients informed and provide the best possible service. I'm thrilled to hear that you successfully completed the program. It's always rewarding to know that our efforts have made a positive impact on our clients' lives.As you continue on your journey, I want to remind you to prioritize your safety and well-being. Please take care of yourself and make responsible choices. If you ever need any further assistance or have any questions, please don't hesitate to reach out to our dedicated staff.Once again, thank you for your review and for choosing Nationwide Interlock. We value your trust and appreciate your support.Take care and stay safe!*************************

• Review fromBo A

  Date: 09/13/2024

  1 star

  Bo A

  Date: 09/13/2024

  Hirrible service. Very difficult talking to a person on the phone. Call backs take hours. I dropped off my car for maintenance, did everythign they told me, and they never sent the code to the mechanic. Called support and got nowhere. Use another ********* provider. This firm doesn't take care of it's customers and their monthly fee is $100 more than other providers.***************, *******
  

  Nationwide Interlock

  Date: 09/14/2024

  Hi ***************,
  
  I hope this reply finds you well. I wanted to take a moment to address the concerns and confusion you expressed in your recent feedback.
  
  Firstly, I apologize for any inconvenience caused by the delay in obtaining the mechanic code from *******, the manufacturer. As you mentioned, they state on their website that it can take up to 4 hours to complete the necessary paperwork and obtain the clearance needed to shut off the device. I understand that this may have been frustrating for you, and I apologize for any inconvenience caused.  I really wish Nationwide was able to provide this for you however the state does not allow the provider to , this has to come from the manufacturer.  
  
  Regarding the fees, I would like to clarify that we do not charge an additional fee for calibrations, unlike our competitors. We believe in providing transparent pricing, which is why we wrap all payments into one. This may give the illusion of higher fees, but in reality, we are often more affordable than our competitors.
  
  Furthermore, I want to highlight that our competitors typically charge $100 or more for the mechanic code that you received from our manufacturer for free. It's important to consider all the facts and do thorough research before passing judgment on a topic.
  
  If you would like to discuss this further or if you have any questions about the rules of the interlock program, please don't hesitate to reach out to me. I would be more than happy to provide you with any additional information you may need.
  
  Thank you for bringing your concerns to my attention. I appreciate your feedback, and I'm here to assist you in any way I can.
  
  Best regards,
  *********************

• Review fromDavid N

  Date: 07/08/2024

  1 star

  David N

  Date: 07/08/2024

  I have had nothing but problems with this company. Hidden fees, no communication. Last December my vehicle's fuel pump went out and caused me to miss a calibration appointment. For that I got 6 months tacked on for a violation for missing a appointment! Between late fee Hidden fees unlock code fees I paid over 600 dollars in 2 months to drive for a month in February 2024! Now that my reduced fee has taken effect I don't have a schedule for my appointments anymore! So last Friday conveniently at 5pm the device goes off saying lock out in 5 days. My calibration is supposed to be every 2 months. Apparently not anymore. The nearest place for me to get it calibrated is 90 miles one way. This c*** is costing me every way lost work on top of it! Feels like excessive punishment. Borderline violating a person's 8th ammendment. And close to being extorted to drive again. I see why people give up.
  

  Nationwide Interlock

  Date: 07/09/2024

  Hi *****,I wanted to take a moment to address your recent feedback and clarify some points regarding the fees you've been charged.Firstly, I want to assure you that all of our fees are clearly outlined in the contract that you read and signed. We make sure that nothing is hidden and everything is transparent. These fees are in place to compensate our staff and technicians for any extra work performed.It's important to note that these fees are in addition to your normal rental and downloads, which are included in your monthly payment. Violations and missed appointments may result in additional costs, as stated in the contract.I understand that you may be frustrated with the extension of six months, but please know that the state of Minnesota is responsible for making these decisions. Nationwide Interlock does not have any control over these matters.Upon reviewing your file, I can confidently say that all the fees you were charged were legitimate and transparent. If you would like to discuss this further, I'm more than happy to explain the interlock program in more detail. Alternatively, you can also access the state's website to familiarize yourself with all the rules and regulations of the program.I strongly urge you to visit the website as it will provide you with a comprehensive understanding of the program and how certain actions on your part may result in extensions.If you have any questions or concerns, please don't hesitate to reach out. I'm here to help!Best regards,************************* CEO Nationwide Interlock

• Review fromJon B

  Date: 06/21/2024

  5 stars

  Jon B

  Date: 06/21/2024

  My experience with nationwide the handful of times I had to call in was absolutely wonderful. During a time that was very difficult I was always addresses with kindness, patience, and respect. I followed all of the advice and rules and my process was as smooth as it could have been. When I first had a system installed, the system was malfunctioning. I was nervous that I was doing something wrong so I called in and the tech had me scheduled the next day and it was replaced. Thank you to the nationwide interlock team for what you do.
  

  Nationwide Interlock

  Date: 06/24/2024

  Dear **********,I hope this response finds you well. I wanted to personally thank you for taking the time to review our services. Your feedback is greatly appreciated, and I'm delighted to hear that your experience with Roadguard Interlock exceeded your expectations.I understand that participating in the interlock program can be nerve-racking, but with Roadguard Interlock's superior technology and the guidance of Nationwide Interlock, we strive to provide a winning combination that ensures your safety and peace of mind.If you have any questions or need further assistance, please don't hesitate to reach out to our team. We are here to support you.Once again, thank you for your valuable feedback. We truly appreciate your business and look forward to serving you in the future.*************************/CEO/Nationwide Interlock

• Review fromJoe G

  Date: 05/30/2024

  1 star
  Terrible terrible company. Even worse employees. They are incompetent and more than likely on drugs and drunk themselves. Give your money to a different company these people are phoney clowns.

• Review fromBrad M

  Date: 02/19/2024

  1 star

  Brad M

  Date: 02/19/2024

  I wouldnt recommend anybody having one of these installed in any vehicle
  

  Nationwide Interlock

  Date: 02/20/2024

  Dear ******************,I hope this message finds you well. I understand your concerns regarding having an interlock device installed in your vehicle, and I agree that it's a situation no one would desire. The best advice I can offer is to avoid drinking and driving altogether, which would eliminate the need for such a device.Upon reviewing our records at Nationwide Interlock, I was unable to find any client under your name. This leads me to believe that there might have been a mix-up with the company you intended to review. I kindly ask that you take a moment to verify the details of your review, and if it is indeed a case of mistaken identity, please consider removing or updating the review to reflect the correct information.I sincerely hope that your interlock requirement is resolved swiftly and that in the future, safe driving practices prevail. Wishing you a smooth journey ahead and a wonderful rest of the year.************************* CEO Nationwide Interlock