Reviews

This is the most dishonest company I have ever had the misfortune to have to deal with. When I went to close the account, a process that has thus taken me OVER 9 months. Every phone call I was required to jump thru a new hoop. Now 9 months later the equipment that was used and returned in Feb-Month one- they are trying to claim I never returned, even though I have forward the letter stating I returned it at least 2 times to them. DO NOT DO BUISNESS WITH THESE PEOPLE. They never returned phone calls, or followed up when they said they were going to do something. They work with **********-, Payments hub, Time Payment you really want to stay away from these companies.

Hi *******, Thank you for sharing your experience. Your feedback is valuable to us, and we want to ensure we address your concerns promptly. We would like to investigate this matter further, so please contact our Customer Support Team by phone at ************, or email us at *************************************** Best regards, North Team

We changed our POS system on April/2018. When this happened, I called *** to cancel our merchant services account. They took my information over the phone and I thought that was it. In May/2024 we sold our restaurant. Our *** did a closing audit of our bank account and informed us that *** was still taking out their fees throughout this entire time. We are talking about thousands of dollars over this period. I called NAB and eventually ended up speaking with ******. She stated that *** did not receive an e-mail in 2018 notifying them of my cancellation and as a result they show no evidence that I cancelled. However, when I called to address this issue, they immediately cancelled our account over the phone. They said no e-mail was needed when asked?? I asked ****** for reimbursement for over 5 years of fees charged by *** of which no services were being rendered. She stated that their policy was they would reimburse for only 3 months. I asked for proof of this and I received a response that does not pertain to this matter and that there would be no reimbursement. IS THIS LEGAL? We'll find out! My CASE NUMBER IS ********. They are now saying that I need to return their equipment or else we will be charged an additional $299.00. There is no equipment. We had our own. *** did not lose a ***** over the years since there were no transactions. I lost thousands!!! I'M CALLING ON NORTH AMERICAN BANCARD TO MAKE THIS WRONG A RIGHT! I SEE BY SOME OF THE BBB REVIEWS, THAT I AM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS.

Hi ****, Thank you for sharing your concerns. We sincerely apologize for the frustration you've experienced regarding your account. We take such matters seriously and are committed to resolving them. Please reach out to our **************** Team by phone at ************, or email us at *************************************** so we can assist you further. Best regards, North Team

It is a crooked scheme. I stopped pmt on them and payed in full what I owed them. Called to cancel account , sent the equipment back and they refused to accept equipment. Now an receiving bill for 4 months Called to see what was going on and the lady hung up on me. Do not use this company. They add charges that you never heard of.

Hi *******,We apologize for the issues you've experienced. Please contact us at ************** so we can properly close out based on the agreement. We're committed to addressing any misunderstandings and providing transparent service.Best,North American Bancard Team

This company charges you even when cancel, I had two different location using their card processor, we cancelled and returned terminals and still kept charging monthly and also charged thousands of dollars for the terminals even with proof of cancellation and returned items.

Hi ******,Thank you for sharing your feedback with us. We're sorry to hear about your experience and want to make things right. Please reach out to our customer service team at ************ or email us at **************************************** so we can assist you further.Best regards,?North American Bancard Team

This company is awful! They are going out of business because good companies with fair fees are on the market now. I switched to square months ago and my staff forgot to cancel the account through ********************************************* bank card so tho they did nothing to receive my fees, and I was not under contract they continued to take fees out of my account. It was only caught when the account was closed due to a business structure change. I was contacted and had to pay further past due fees still for services I did not use. I paid by phone and asked if there was anything I needed to do and they said nothing and that I would get a confirmation by mail. I did not open the confirmation because I had been assured I was done with this grifting company and was not told there was further action. Months more pass and I am billed almost ****** for the antiquated card runner! I tried to find an old contract but had been a consumer since 2010 and no longer have records that far back. I called to tell them the check had been mailed and the collecting lady tells me I have to pay by phone and cancel my check and was absolutely disgusting on the phone. 2010! I was a faithful customer for ***** years and they were given more than their fair share in fees and everything paid timely. They get paid for nearly a year for absolutely nothing, no service provided, not even a statement mailed. Finally I agree to pay the thieving ****** for the equipment they will likely dispose of and still get treated the way I did. Ive been in business for 33 years and can recommend this company less than anyone I have done business with. A one star is too much.

Hi ******,Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We take your concerns seriously and strive to improve our services continually.To address your issues, we would like to investigate this matter further. Please contact our customer support team at ************ or **************************************** so we can resolve your concerns promptly. We appreciate your long-term business with us and are committed to making this right.Sincerely,North American Bancard Team

Do not do business with this company. They will lock you into a contract that contradicts the terms they offer. Once you discover that their payment hardware and software is unreliable, they will charge you hundreds of dollars to terminate the account, claiming that the contract includes a hefty early termination fee on a years-long contract despite telling you in writing that there's no cancellation fee and that you are never locked into a contract.

Hi *****,Thank you for bringing this to our attention. We apologize for any confusion or inconvenience you have experienced. Our goal is to ensure that all terms and conditions are clear and transparent. Please contact our customer support team at ************ or **************************************** so we can review your account and address your concerns directly. We appreciate your feedback to resolve this matter.Sincerely,North American Bancard Team