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Business Profile

Mattresses

Tempur-Pedic Flagship Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Concern:Account number **************** I purchased a mattress and a base plus accessories (sheets, two pillows and a mattress cover). On May 30th 2022 at the Tempur-Pedic store (located in the ******************* in **** ********), the sales **** ********************* told me that I can try out the items that I purchased, if Im not satisfied for any reason at all, I can return them for a full refund.After a few weeks, I decided the items, specifically the mattress/base were uncomfortable for my back and it ***** fit my room in my apartment.I called **** with the request to return them both. The delivery team came up and asked me whether I was returning both and I replied yes. I told them I was not satisfied and Id like to return them both (besides the sheets, pillows and mattress cover which I have used and I will pay for).The delivery ********************** picked up the mattress and the base on Saturday July 23rd 2022. At that point and prior to the purchase I was not made aware that the base was not returnable. Thesales rep ***** tell me, otherwise I would not have gone forward with the purchase. Also, the delivery team took the mattress and the base, and did not let me know that the base was not returnable (yet they took them both anyway).This has created a very stressful and unpleasant experience with Tempur-Pedic. I was totally left in the dark from the get go. I should have been made aware, what is returnable and what is not. To make matters worse, whatever item, in this case the base, which supposedly was not to be returned, was picked up by a 3rd party delivery team, and it was either lost or stolen by them (however they won't acknowledge that they picked it up in the first place). I should be made whole in this situation, which is given an apology for being misled, and I should not have to make payment on something I don't have in my possession (the base).The cost of the base is $4598.00 that I want tempur-pedic to refund ***** Fargo.

  • Initial Complaint

    Date:01/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Concern:Account number **************** I purchased a mattress and a base plus accessories (sheets, two pillows and a mattress cover). On May 30th 2022 at the Tempur-Pedic store (located in the ******************* in **** ********), the sales **** ********************* told me that I can try out the items that I purchased, if Im not satisfied for any reason at all, I can return them for a full refund.After a few weeks, I decided the items, specifically the mattress/base were uncomfortable for my back and it ***** fit my room in my apartment.I called **** with the request to return them both. The delivery team came up and asked me whether I was returning both and I replied yes. I told them I was not satisfied and Id like to return them both (besides the sheets, pillows and mattress cover which I have used and I will pay for).The delivery ********************** picked up the mattress and the base on Saturday July 23rd 2022. At that point and prior to the purchase I was not made aware that the base was not returnable. Thesales rep ***** tell me, otherwise I would not have gone forward with the purchase. Also, the delivery team took the mattress and the base, and did not let me know that the base was not returnable (yet they took them both anyway).This has created a very stressful and unpleasant experience with Tempur-Pedic. I was totally left in the dark from the get go. I should have been made aware, what is returnable and what is not. To make matters worse, whatever item, in this case the base, which supposedly was not to be returned, was picked up by a 3rd party delivery team, and it was either lost or stolen by them (however they won't acknowledge that they picked it up in the first place). I should be made whole in this situation, which is given an apology for being misled, and I should not have to make payment on something I don't have in my possession (the base).The cost for the base is $4598.00 that I want Tempur Pedic to refund ***** Fargo.

Tempur-Pedic Flagship Store is NOT a BBB Accredited Business.

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